Falling Off the Cliff – The Need for Real-Time Communications in Care Transitions

Closeup of a lonely senior man lost in thought , looking away

I am proud to be a member of The Dementia Action Alliance, an eclectic group of individuals and organizations in long-term care dedicated to figuring out how we can deliver person-centered dementia care. Guess what? There is not a hospital in the Alliance. It puzzles me when I know care transitions are critically important. Today, when…

The Power of Person-Centeredness in Long-Term Care

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The definition of patient experience closes with a critical phrase. One gaining increased attention as people talk about the subject of patient experience. Those words – across the continuum of care – anchor the definition with a clear statement that individuals do not simply frame their healthcare encounters in single clinical moments, but rather across…

Exceeding Expectations: Moving from Task-based to Relationship-based Care

Patient-centered care. Family-centered care. Relationship-based care.   I see these terms used freely around the Internet and blogosphere.  I suspect they mean different things to different people, but as a patient advocate, I think they merit serious discussion. In shifting from a task-based approach to more a patient- and family-centered model of care that seeks…