EngagingPatients.org Encore

The Bedside Shift Report:
Engaging Patients and Families as Partners

This week, we revisit the wisdom of UPMC nurses, Jim Malkowiak and Katie McConnell, who demonstrate how sharing information and inviting collaboration with patients and families can make a measurable difference in patient experience and safety.


Frequent ED Users: An Ever Growing Challenge

ED sign

With the rapid rise of accountable care organizations, transitioning from fee-for-service to population-based contracting is the new norm. Population management refocuses providers and administrators from volume to value and is great news for patients.  Value is the triad of safety, satisfaction and savings. It can be viewed as a three-legged stool where the span and strength…