Part II – Frequent ED Users: Transitioning from Volume to Value

ED sign

In December, I discussed the Ever Growing Challenge posed by Frequent ED Users, their prevalence and their characteristics. Here, I’d like to explain why the combination of emergency department (ED) case management, care networks and workflow automation is a pragmatic approach that increases each of the components that encompass value in healthcare – safety, satisfaction…

Listen and Engage Our Elder Patients: It Matters

african senior patient with female nurse

As the American population is living longer, hospitals are experiencing an increase in the geriatric population — both inpatient and ambulatory care. Kings County Hospital Center is no different, as demonstrated by our patients who are admitted for congestive heart failure. Contrary to popular perception, a significant number of our elderly population are awake, alert,…