2019 Sherman Award
Congratulations to the winning patient engagement programs!
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Compassion and Unflinching Fact-Finding Go Hand in Hand
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Advance Directives and Other Medical Tall Tales
A Tremble and a Lump: Why Race Matters in End-of-Life Conversations
Race & Ethnicity
KLAS Summit Identifies Seven Principles for Patient Engagement
End-of-Life Care Planning Is Patient Engagement, Too
To be instrumental in the transformation of healthcare
to a patient- and family-centered system of care
We believe patient engagement is central to the
transformation of healthcare.
We want to be a centralized resource where the community can find real-time news and relevant
content, share best practices and engage in thoughtful discussion.
Patient Engagement, Consumerism and Health Plan DesignRead more.
Patients are Central to the Diagnostic TeamRead more.
Patients, Consumers, Customers and Partners: What’s in a Name?Read more.
Engage in Patient Safety Awareness Week 2019Read more.
Engaging with Evidence-Based Medicine in the ‘Lifeworld’Read more.
MedStar Health in Focus: A Digital Platform for Patient EducationRead more.
Engaging Patients in Health Research in OntarioRead more.
Engaging Seniors to Help Them Age in PlaceRead more.
Patient Advocates Get Burned Out, TooRead more.
Engaging Patients in CanadaRead more.
Showcasing Excellence in Patient EngagementRead more.
Highlights From the Literature of 2018Read more.
Nominations Open Jan. 24 for the 2019 Sherman AwardRead more.
Getting Granular About Speaking UpRead more.
What Transparency Can Mean for Patient SafetyRead more.
Narratives Describe Missed Opportunities to Avoid Diagnostic ErrorRead more.
Sometimes Engagement Means Simply Not Giving UpRead more.
Complex Expectations of Patients Toward Their PhysiciansRead more.
Empowering Family Members to Prevent FallsRead more.
Engaging Patients in RadiologyRead more.
Being the Customer and the CarRead more.
Making the Business Case for Health LiteracyRead more.
For Some Patients, Writing is EngagementRead more.
Collaborating with Patients and Families to Raise Awareness of SepsisRead more.
Further Adventures on the Learning CurveRead more.
Health Central Hospital’s PFAC: The Voice at the Heart of ThingsRead more.
Decision-making on the Learning CurveRead more.
Cleveland Clinic’s ‘Our Voice Healthcare Partners Council’Read more.
Engaging Residents With Personalized MusicRead more.
Calling on Citizens Around the World to Improve QualityRead more.
MedStar Health InFocus: A Digital Platform for Patient EducationRead more.
Collaborating With Patients and Families to Raise Awareness of SepsisRead more.
Training Family Members for Fewer Falls and Better OutcomesRead more.
Winners to be Announced ShortlyRead more.
‘Immigrants’ Bring Patient Engagement EnergyRead more.
Patient and Family Advisors Perform Rounds at BIDMCRead more.
Patients Engaging as Partners in ResearchRead more.
Engaging With a Complex Healthcare SystemRead more.
Engagement as a Strategy—Not a Buzzword—for Business SuccessRead more.
Radiologic Technologists Look to ‘ACE’ Patient EngagementRead more.
Transgender Patients and True Patient-Centered CareRead more.
Two Simple Strategies for Engaging Patients With WritingRead more.
Finding Solutions in the Grassroots When Culture and Leadership FailRead more.
Annual Event to Focus on Patient EngagementRead more.
Countdown to Sherman Award Nominations: Two More WeeksRead more.
Helping Patients and Doctors Understand the Value of OpenNotesRead more.
Engagement Begins With EmpowermentRead more.
How to Engage Patients With Written MaterialsRead more.
Engaging Patients in Health Professional EducationRead more.
Patients’ Lack of Political Power Torpedoes Power SharingRead more.
Patient-Provider Communication in a Diverse CultureRead more.
Patient and Family Advisory Councils Advocate for OpenNotesRead more.
Empowering Patients: Help Them Ask the Hard QuestionsRead more.
Engaging Patients in Pain ManagementRead more.
Prepare to Nominate the Best in Patient and Family EngagementRead more.
Engaging Patients and Families: Vital, Rewarding and ChallengingRead more.
Support Patients and Care Teams, Keep Technology in Its PlaceRead more.
Engage Patients as Consumers, the Airbnb WayRead more.
Understanding the Power of Health LiteracyRead more.
HHS Endorses Patient Engagement in Draft Strategic PlanRead more.
Engaging in UncertaintyRead more.
Gaining Insight From the PublicRead more.
Engaged in My Health Journey—An Experiment of OneRead more.
Patients and Caregivers Engage Without Calling It ‘Patient Engagement’Read more.
Health Literacy: Making the Case to OrganizationsRead more.
Physical Therapy: Platform for Patient EngagementRead more.
Encore Presentation: Engaged Patients Are the New ParadigmRead more.
The Challenge of Accidental EngagementRead more.
Patient Engagement Begins at HomeRead more.
OpenNotes: A Growing Trend in TransparencyRead more.
OpenNotes: Creating a Solid Foundation for EngagementRead more.
From Patient-Centered to Collaborative HealthRead more.
Improving Patient Engagement Through Clear Health CommunicationRead more.
Brigham Health: Safety MattersRead more.
Students Support Community Health on Their Way to Health ProfessionsRead more.
Lessons Learned From Patient StoriesRead more.
Engaged Patient Helps Himself by Helping CaregiversRead more.
Sherman Award Recognizes Innovation in Patient EngagementRead more.
Simulation Training for Patient- and Family-Centered CareRead more.
Patient-Reported Outcomes: Data Makes a DifferenceRead more.
An Engaged Patient Takes Control of His CKD JourneyRead more.
Congratulations 2017 Sherman Award for Excellence in Patient Engagement Winners!Read more.
Patient Experience Is Not a SiloRead more.
Patient and Family Reporting: New Knowledge, New AdvancesRead more.
The Power of ‘&’ in Patient Experience & EngagementRead more.
The Good Fight: From Patient to Mentor to Registered NurseRead more.
The engaged patient is an anomaly. Let’s fix the paradigm.Read more.
Medical Librarians: Helping Patients Engage With InformationRead more.
Relationship-Centered Communication at Cleveland ClinicRead more.
My Journey With Kidney Failure—From Engaged Patient to Patient MentorRead more.
An Engaged Patient Who Knew Something Was WrongRead more.
Helping Patients Feel KnowledgeableRead more.
What We’ve Learned: Recognizing the Best in Patient and Family Engagement ProgramsRead more.
Difficult Conversations Are Everyday Practice for PhysiciansRead more.
“Personal Purpose” Engagement App Tests Work-Life BoundariesRead more.
Patients’ Communication Skills Matter, TooRead more.
Encore Presentation: Patient Identification Is Step One in Building a Culture of SafetyRead more.
Patient Satisfaction Is Linked to KnowledgeRead more.
Encore Presentation: Improving Care Transitions, Reducing ReadmissionsRead more.
Community Health Workers – Empowering the Most Vulnerable PatientsRead more.
Ohio Medical School Boosts Health Engagement through Youth PartnershipsRead more.
Empowering Patients: Build Confidence in Them to Ask the Hard QuestionsRead more.
Where Health Truly Happens: Addressing Non-Medical Barriers Can Improve Health Outcomes, EngagementRead more.
Family Caregivers: Impacting (and Impacted by) the Patient ExperienceRead more.
Participatory Healthcare: Lessons from Listening to Patient StoriesRead more.
Addressing Health Literacy Can Advance Patient EngagementRead more.
Feeling Calm, Cool and Collected: A Vital Foundation for Effective Patient EngagementRead more.
Patient and Family Engagement: An Unwavering Commitment to PartnershipRead more.
Alzheimer’s Care Offers Unique Challenges and OpportunitiesRead more.
Improving the Patient Experience: Best Practices for Becoming Dementia FriendlyRead more.
Moving the Needle in Healthcare: A Disruptive Innovation to Reduce Unnecessary Hospitalizations and ER VisitsRead more.
Back to Basics: Could Improved Patient-Provider Communications be the Remedy Healthcare Needs?Read more.
Patient Engagement is Critical for a Strong Culture of Patient SafetyRead more.
Applying the Race and Ethnicity Lens Offers a New View of Patient EngagementRead more.
Building Relationships with Patients: A Cornerstone of Patient EngagementRead more.
Healthy Lessons: Using Pokémon Go and Gamification to Boost Patient EngagementRead more.
Real-Time, Intentional Patient and Family Check-Ins: A Catalyst for Cultural ChangeRead more.
Working from the Same Script – How Silos in Healthcare Hinder CareRead more.
COPD process redesign improves patient experience and boosts patient engagementRead more.
Rethinking How to Deeply Engage Patients and Improve their Experience of CareRead more.
Transparency: A Powerful Approach to Fostering Trust Among PatientsRead more.
Transforming Healthcare: Iora Health’s Innovative Model Focuses on Building Deep Relationships with PatientsRead more.
CHOP’s Winning Strategy includes Patient and Family Voices in Total Project DesignRead more.
A Retrospective on Patient Engagement: Following the Journey to ExcellenceRead more.
Integrating Community Support Resources to Treat the Whole PatientRead more.
Three Imperatives to Transforming Care with Mobile HealthRead more.
Building and Sustaining True Culture ChangeRead more.
Advancing Consumer Engagement through Coalition BuildingRead more.
Post Discharge: Reaching Beyond the Hospital’s Walls to Create an Exceptional Care ExperienceRead more.
Reframing Patient Care through eHealth: A Powerful Toolkit for Patient-Specific EngagementRead more.
Creating a New Standard for Communication: The G.R.E.A.T.™ Service StandardRead more.
It’s Time to Set a ‘Standard of Care’ for Patient EngagementRead more.
My Surgical Shared Decision: Trust the DoctorRead more.
Sparking Empathy with Patient Storytelling: An Innovative Medical Training ProgramRead more.
Patients’ Shared Decision Making Styles: Accommodating Various ApproachesRead more.
Five Myths About Shared Decision MakingRead more.
Involving Patients and Families in Care DesignRead more.
Viewing Patient Engagement through the Patient’s Eyes: A Must for Real Healthcare InnovationRead more.
A Wish List for My Healthcare PractitionersRead more.
Achieving Patient Engagement: No Easy TaskRead more.
Healthcare’s “Moral Era” Focused on Patient-Family PerspectiveRead more.
The Gateway to Patient-Centered CareRead more.
View from the Other Side of the Stethoscope: The Doctor as PatientRead more.
A Holiday Songbook of Patient-Centered CarolsRead more.
The Results are In: Patient Experience MattersRead more.
Patient-Centered Care: A Win for the Business, A Win for PatientsRead more.
Patients Demand a Connected Healthcare ExperienceRead more.
Creating a Buzz about Open, Honest Communications in Health CareRead more.
Becoming Dementia Friendly: a Strategic Imperative for Health CareRead more.
Improving Health Literacy: One Key to Improving Health Care SafetyRead more.
Healthcare Coaches: The Health System’s Missing LinkRead more.
The “How” of Patient Engagement Technology Meets the “Who” and “Why”Read more.
How mHealth is Enabling Co-creation of CareRead more.
Engaging Patients: 7 Lessons We’ve LearnedRead more.
Innovative Simulation Program Advancing Client and Family-centered CareRead more.
A Journey to Greater Patient and Family Engagement, One Hospital at a TimeRead more.
Patient Engagement: the Linchpin in PCMH TransformationRead more.
What is More Patient-Centered than Asking Patients, “What Matters to You?”Read more.
Meritage ACO: Improving Care Transitions, Reducing ReadmissionsRead more.
Treating Patients as Partners: A Journey to Better OutcomesRead more.
Relationship-centered Communication: A Path to Better Care, Meaningful ExperiencesRead more.
Setting the Standard for Engaging and Activating PatientsRead more.
Family Mentor Program: Empowerment through PartnershipRead more.
Creating an Environment that Welcomes Patients and Loved Ones as Partners in CareRead more.
The Path to Remarkable Care Experiences: Involving Patients and Families Directly in ImprovementsRead more.
‘Sunday Shoes’ Put Brake on Heart Failure ReadmissionsRead more.
HAP – Giving Voice to PatientsRead more.
Patient and Family Advisory Councils: Making Inroads in HospitalsRead more.
Patient Identification: Step One in Building a Culture of SafetyRead more.
Changing the Culture of Aging Care – We Have Far to GoRead more.
Almost Real: Patient-Centered Care Meets Norman RockwellRead more.
Patient- and Family-Centered Care Initiatives from Around the WorldRead more.
How a Boon to Medical Research will Boost Patient EngagementRead more.
It’s About PartnershipRead more.
Using Gaming to Engage and Drive Behavior Changes in PatientsRead more.
Falling Off the Cliff – The Need for Real-Time Communications in Care TransitionsRead more.
The Power of Person-Centeredness in Long-Term CareRead more.
Exceeding Expectations: Moving from Task-based to Relationship-based CareRead more.
Questioning Protocol, a Family’s PerspectiveRead more.
Patient Engagement: a Patient or a Physician Challenge?Read more.
Part II – Frequent ED Users: Transitioning from Volume to ValueRead more.
See Patients as Individuals FirstRead more.
Listen and Engage Our Elder Patients: It MattersRead more.
In Search of ‘Meaningful Use’ of all the Health DataRead more.
Engaging Patients in Safety: Naughty or Nice?Read more.
Frequent ED Users: An Ever Growing ChallengeRead more.
Collaborative Care: Hope for Patients with Complex, Undiagnosed ConditionsRead more.
Creating an Exceptional Care Delivery Experience for Mother, Baby and FamilyRead more.
Personal Support Networks: Reshaping Care CommunicationRead more.
Communication: a Powerful Remedy to Cure Ailing Quality and Experiences in HealthcareRead more.
Health Literacy Month: A Great Time for Learning and ImprovingRead more.
The Telluride Experience: Rich Insights with Patients as FacultyRead more.
Changing Behavior in Healthcare goes Both WaysRead more.
Stepping up to the Extraordinary Challenges of Alzheimer’s CareRead more.
Medical Schools Putting Focus on the Patient ExperienceRead more.
Shaping the Next Generation of Healthcare ProvidersRead more.
Communicating With, Not Simply About the PatientRead more.
Reimagining Primary Care: A Radical Path to Better Patient OutcomesRead more.
HERE TO HOME: Effectively Engaging Heart Failure Patients in Their CareRead more.
Empowering Patients and Families to Participate in CareRead more.
Catalysts for Patient EngagementRead more.
First, Seek to UnderstandRead more.
Closing Communication Gaps, Engaging Patients in Meaningful WaysRead more.
“Guardian Angels,” Positively Impacting the Transplant Care ExperienceRead more.
OpenNotes: the Empathy Catalyst that’s Spurring a Revolution in CareRead more.
Inviting Your Patients to Read Their Visit NotesRead more.
Saluting Those Who ServeRead more.
Award Winning Efforts in Patient Engagement Drive Better, Safer CareRead more.
Patient Engagement Begins with Better ListeningRead more.
Don’t Forget the ‘Patient’ in Patient EngagementRead more.
From Compliance to Engagement: Reimagining the Patient RelationshipRead more.
Call to Action: Partner with Patients and Families for the Safest CareRead more.
Engaging Frequent ED Visitors Seeking Prescription NarcoticsRead more.
The Bedside Shift Report: Engaging Patients and Families as PartnersRead more.
Designing a Consistent Model of Care: Open, Honest, CompassionateRead more.
Clinicians as Pathfinders….Lessons from the PastRead more.
Patient-Centered Care: Giving Voice to Patients and FamiliesRead more.
Engaging Patients as Partners in Reducing Diagnostic ErrorRead more.
Paradigm, not Pill: The New Role of Patient-Centered CareRead more.
Family Engagement: Combatting Low Literacy, Driving Better Patient OutcomesRead more.
Patient Engagement Must Begin with Plain LanguageRead more.
Charles Morris, Enhancing Life for Residents in Long Term Care from Day OneRead more.
When it Comes to Engaging Patients, Health Care Providers are Lost in SpaceRead more.
How Technology is Helping Nurses Build Patient EngagementRead more.
Forging a Partnership to Drive Better Patient OutcomesRead more.
Bariatric Surgery and Weight Management Programs achieve “Trifecta” with PFCCRead more.
Let’s Talk Patient-Centered Care, Let’s Talk about Communication and CollaborationRead more.
Survey says: Remind me, please!Read more.
Redesigning the Surgical Care Experience: Patients and Families Lead the Way at UPMCRead more.
Why We Need a Community Effort for Patient Experience ImprovementRead more.
Patient Engagement: What is It and Why Should I CareRead more.
The Heart of Patient Engagement May Be in ClevelandRead more.
The Most Difficult Challenge: Engaging Patients and Families Following Medical HarmRead more.
Yes, The PFCC Methodology and Practice Works in the Outpatient Setting, Too!Read more.
When Money Gets in the Way of Better CareRead more.
In Connecticut, Better Health is Everyone’s ResponsibilityRead more.
Chronic Disease Management: Rallying Support for the JourneyRead more.
When Caring for Patients, Being There Doesn’t Mean Just Being ThereRead more.
When We Know Better, We Do Better: The e-Patient AwakeningRead more.
Patients: BYODRead more.
Engaging Patients Isn’t as Hard as You ThinkRead more.
A Tale of Two OrganizationsRead more.
Effective Complaint Management Forges Hospital LoyaltyRead more.
4 Steps to Better Patient EngagementRead more.
Laying the Foundation for Improved OutcomesRead more.
What is Patient Engagement?Read more.