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Rethinking How to Deeply Engage Patients and Improve their Experience of Care

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Virginia Mason is an urban integrated health system in the Puget Sound, Washington region, with our flagship campus located in downtown Seattle. Like most healthcare organizations, we strive to actively engage patients in their clinical care.   We are guided by our strategic plan that puts the patient at the top of its pyramid format to…

Transparency: A Powerful Approach to Fostering Trust Among Patients

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The other day, I simply couldn’t convince my patient, a 56-year-old executive vice president with known heart disease and high cholesterol, to take a potentially life-saving cholesterol-lowering drug, or “statin.”  He mentioned that his prior doctor, whom he trusted, warned him of the harmful and irreversible effects statins have on muscle tissue. No matter how…

Transforming Healthcare: Iora Health’s Innovative Model Focuses on Building Deep Relationships with Patients

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Editor’s Note: Iora Health was named 2016 John Q. Sherman Award for Excellence in Patient Engagement winner for Dartmouth Health Connect, an innovative project that is transforming the way healthcare is delivered. The model has eliminated fee-for-service and is transforming traditional care: Instead, the practice focuses on building partnerships and deep relationships with patients. Their efforts are getting remarkable…