Welcome to EngagingPatients.org

the online community focused on patient engagement.

Learn, Share, Connect.Communications play an important role in improving the patient experience, the quality of care and patient outcomes. Our goal is to advance patient engagement by bringing together the latest news, best practices, on-topic content and thoughtful discussion between patients, their advocates and providers.

From Compliance to Engagement: Reimagining the Patient Relationship

Doctor and Patient Team

For too many years, we in healthcare have celebrated the “compliant” patient—the person who takes the care plan, the medication regimen, the instructions that we hand to him/her and lives by it.  How many times have you heard a patient referred to as “noncompliant” — or used that language yourself?  How often have we lectured…

Call to Action: Partner with Patients and Families for the Safest Care


As a patient advocate for more than a decade, I felt exhilarated when I first read, Safety is Personal, the Report on Consumer Engagement in Patient Safety published by the National Patient Safety Foundation’s Lucian Leape Institute.  It gets to the point quickly with its call to action:  Engage patients and families as partners. While my…

Engaging Frequent ED Visitors Seeking Prescription Narcotics


Unintentional overdose deaths due to prescription narcotics have quadrupled since 1999 and now outnumber those involving heroin and cocaine.[i],[ii] As a result, such misuse of medications has been accurately described as a national epidemic by the CDC and consumes over $70 billion in health care costs. [iii],[iv] Controlling patients who frequent the emergency department (ED)…