Advancing Consumer Engagement through Coalition Building

Coalition Building

Working in healthcare quality improvement, we often forget how frequently we ask providers to do something to improve the care they are delivering. Providers want to do what’s right and offer the best care possible for their patients but juggling the day-the-day demands of the job and also participating in various quality improvement initiatives can be…

Post Discharge: Reaching Beyond the Hospital’s Walls to Create an Exceptional Care Experience

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I have a confession to make – I love technologies that substitute for oftentimes slow human interactions. At the grocery store and at Home Depot, I head straight to the self-service lane where I quickly scan and pay for my items at a check-out kiosk. Further, I revere my online banking portal with the same…

Reframing Patient Care through eHealth: A Powerful Toolkit for Patient-Specific Engagement

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Editor’s note: In February, Dr. Graffigna presented an evidence-based model for patient health engagement.  In this contribution, she offers concrete guidelines for integrating new communication technologies into the care process to more effectively engage patients. . Making patient active and engaged in their healthcare is the gold standard in the 21st century health policy and…