Tag Archives: patient and family engagement

Now Center Stage:

Award Winning Efforts in Patient Engagement Drive Better, Safer Care

When we talk about patient and family engagement, it’s tough not to consider the barriers. Problems with health literacy, for example, may hinder patients’ understanding of diagnoses, medication regimens, and care plans. Fear of being considered “difficult” may prevent patients from speaking up. Providers may not have to tools, training, or time to actively engage […]

Redesigning the Care Experience

Don’t Forget the ‘Patient’ in Patient Engagement

Every patient is different. And, so it seems, is every definition of patient engagement. No real revelation there. But it does expose a foundational imperative — where does patient engagement start? The easy answer, of course, is with the patient. But reality shows us that it often starts with caregivers and health care administrators who […]

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Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

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Partners in Safety

Call to Action: Partner with Patients and Families for the Safest Care

As a patient advocate for more than a decade, I felt exhilarated when I first read, Safety is Personal, the Report on Consumer Engagement in Patient Safety published by the National Patient Safety Foundation’s Lucian Leape Institute. It gets to the point quickly with its call to action: Engage patients and families as partners. While […]

Patient-Centered Care

Designing a Consistent Model of Care: Open, Honest, Compassionate

I have a confession to make – I am a healthcare cynic. I have come to believe that patients and families are rarely treated with compassion and respect, that information can be very hard to come by in the hospital setting, and that clinicians have little time or inclination to sit, talk, and answer questions. […]

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Winifred N. Tobin Winifred N. Tobin (wtobin@mitss.org) joined MITSS in the spring of 2003. Since that time, she has been responsible for strategic communications surrounding all of the organization's activities. Her areas of specific interest include emotional support for anyone involved in an adverse event; patient safety and quality; patient engagement; health literacy; and, safer healthcare for diverse populations. She co-authored Engaging Minorities in Safer Healthcare in 2011. Winnie has served on numerous committees representing the patient’s voice, and, in particular, that of the patient who has suffered medical harm. Currently, she serves as on the Consumer Advisory Group to the Massachusetts eHealth Collaborative and is a member of MACRMI. She holds a BSBA degree in marketing from the Sawyer School of Management at Suffolk University.

Winifred N. Tobin has 2 post(s) at EngagingPatients.org

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Patient and Family Advisory Councils

Patient-Centered Care: Giving Voice to Patients and Families

The idea of patient-centered care resonates well with me, and other nurses who have long valued the central role of patients and families in the delivery of care. Some of my most memorable pediatric patients had miraculous recoveries, and the one aspect that all of these patients had in common was an engaging family support […]

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Arundi Venkayya Arundi Venkayya is marketing and public relations manager for Taylor Healthcare, curator of EngagingPatients.org and administrator of the Sherman Award program which recognizes excellence in patient and family engagement. Before joining Taylor Healthcare, Arundi was an editor at the Dayton Daily News and served as public relations manager for Dayton Children's Hospital.

Arundi Venkayya has 9 post(s) at EngagingPatients.org

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Patient and Family Engagement

Family Engagement: Combatting Low Literacy, Driving Better Patient Outcomes

This week, I was once again reminded of the prevalence and impact of low health literacy. An article on WashingtonPost.com penned by CVS Caremark pointed to these statistics from the National Institutes of Health (NIH) that looked at the elder segment of the population, age 65 and older: 2/3 of older people are unable to […]

Patient-Centered Communication

Patient Engagement Must Begin with Plain Language

As IT professionals prepare to convene for the Health Information and Management Systems Society’s (HIMSS) annual conference and exhibitiion February 23-27 and the topic of patient engagement takes center stage, guest blogger Jim Rattray offers his thoughts on effective engagement. Hardwire. Analytics. Evidence. Patterns. Models of care. These terms all mean something to health care […]

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Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

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Patient-Centered Communication

Beyond Informed Consent … the Move to Informed Choice

As the leading provider of informed consent and other care communication solutions, Standard Register Healthcare is highly focused on the ubiquitous trend of patient engagement. It is our core belief that by helping our customers empower people with information, we can improve people’s health and the healthcare system. To that end, informed consent is a […]

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John G. King John King is passionate about the transformation of healthcare and believes effective communications are central to enhancing the patient and family experience, improving the coordination of care and empowering people to better manage their health and well-being. As President of Standard Register Healthcare, he's made it the company's mission to help customers standardize and manage communications across the continuum of care, and enable providers and payers to engage the right person with the right information so they can influence behavior and achieve their desired outcomes.

John G. King has 2 post(s) at EngagingPatients.org

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Best Practices and Methodologies

Bariatric Surgery and Weight Management Programs achieve “Trifecta” with PFCC

  This is the third in a series of guest blog posts, spotlighting how hospitals are engaging their patients to transform care delivery, using the Patient and Family Centered Care Methodology and Practice. The Minimally Invasive Bariatric and General Surgery team at Magee-Womens Hospital of UPMC, performs over 1000 procedures annually. By adopting the six-step, […]

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Drs. Jeffrey Gusenoff and Vicki March Dr. Jeffrey Gusenoff is Co-Director of UPMC BodyChanger and the UPMC Life After Weight Loss Program. He is a Visiting Associate Professor of Surgery, Division of Plastic Surgery. His interests include post-weight loss plastic surgery combined with lifestyle and nutritional counseling to maintain weight loss. He has authored numerous publications and was a two-time recipient of the Joseph M. Serletti, MD, Resident Award for Excellence in Academic Plastic Surgery. Dr. Vicki March is Co-Director and Co-Founder of UPMC BodyChangers, and is a Clinical Assistant Professor in the Department of Internal Medicine. In addition, she is the Medical Director of The Lifestyle Program in the Minimally Invasive Bariatric and General Surgery Division. Dr. March received her medical degree from the University of Pennsylvania. She then completed her residency at Drexel University in Philadelphia, Pennsylvania. She is March is board-certified in both Internal Medicine and Obesity Medicine and has authored several publications

Drs. Jeffrey Gusenoff and Vicki March has 1 post(s) at EngagingPatients.org


Best Practices and Methodologies

Redesigning the Surgical Care Experience: Patients and Families Lead the Way at UPMC

This is the second in a series of guest blog posts, spotlighting how hospitals are engaging their patients to transform care delivery, using the six-step Patient and Family Centered Care Methodology and Practice (PFCC M/P). In 2007, I became a PFCC Champion of one of the first PFCC Working Groups formed at the University of […]

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Suzanne Rocks, MSN,RN Suzanne Rocks, RN, BSN, MSN, is the Patient and Family-Centered Care (PFCC) Clinical Champion for the PFCC Surgical Services Working Group at UPMC Presbyterian, a 500+ bed tertiary academic hospital at the University of Pittsburgh Medical Center. With over 20 years of clinical and management experience, Ms. Rocks is currently the Administrative Director of Perioperative Services at UPMC Presbyterian. She has spoken at numerous PFCC conferences, management forums, and quality board meetings and is the recipient of the Transformational Leadership Award announced during National Nurse’s Week activities at UPMC Presbyterian.

Suzanne Rocks, MSN,RN has 1 post(s) at EngagingPatients.org

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