Tag Archives: Geisinger Health

Now Center Stage:

Award Winning Efforts in Patient Engagement Drive Better, Safer Care

When we talk about patient and family engagement, it’s tough not to consider the barriers. Problems with health literacy, for example, may hinder patients’ understanding of diagnoses, medication regimens, and care plans. Fear of being considered “difficult” may prevent patients from speaking up. Providers may not have to tools, training, or time to actively engage […]

Patient-Provider Accountability

Forging a Partnership to Drive Better Patient Outcomes

Patients are asked to sign a lot of papers. But there is an especially important document handed to patients about to undergo lung surgery at Baystate Heath Center in Springfield, Mass. — it’s the Caregiver/Patient Pledge. The pledge begins with: We are committed to providing the care steps necessary to ensure the highest quality care […]


Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

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