Tag Archives: PFCC Methodology

Paths to a Better Care Experience

Patient- and Family-Centered Care Initiatives from Around the World

Sometimes all it takes to make transformative changes in healthcare delivery is seeing great ideas and being willing to “steal shamelessly.” Today, we share great ideas that have been developed and implemented around the world using the PFCC Methodology and Practice (www.pfcc.org). We hope you will steal them shamelessly “as is” and/or use them as […]

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Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health Pamela has 25+ years of leadership experience in healthcare operations, spanning the continuum of care (ambulatory, acute, rehabilitation, home care and long-term care). She joined Wellbridge Health, Inc. (wellbridgehealth.com) in 2016 as Vice-President, Clinical Operations. Wellbridge Health is a care management solutions company, the goal of which is to reduce hospital re-admissions and avoidable ER visits through integrated methods of tele-monitoring and health coaching by social workers and nurses. Ms. Greenhouse has co-authored over 30 papers in peer-reviewed scholarly journals with a focus on improving care delivery, patient centered care, patient engagement, and experienced based design. She has spoken nationally and internationally on these topics, as well. She holds an M.B.A. in Organizational Behavior.

Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health has 11 post(s) at EngagingPatients.org

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Paths to Patient-Centered Care

Creating an Exceptional Care Delivery Experience for Mother, Baby and Family

Child birth is a time of joy and excitement for mother and family, but it also can be filled with uncertainty and concern – not just for the first-time parent or mom dealing with an at-risk pregnancy, but for anyone. The question is how can you create the “ideal” care delivery experience for each of […]

Patient-Centered Care

“Guardian Angels,” Positively Impacting the Transplant Care Experience

Academic institutions by nature can be overwhelming to patients and their families when they are called in for an organ transplant procedure. The facilities can be complex and difficult to navigate; when patients and families are called to the hospital in the middle of the night, anxiety can be over and above what is already […]

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Deborah Maurer, Joanne Sherer and Carol Scholle Deborah Maurer is Program Administrator, Transplant Services, at UPMC Presbyterian (maurerd@upmc.edu). Joanne Sherer is OR Director at UPMC Presbyterian (sherjx@upmc.edu. Carol Scholle is Clinical Director, Inpatient Services, at UPMC Presbyterian ( schollecc@upmc.edu).

Deborah Maurer, Joanne Sherer and Carol Scholle has 1 post(s) at EngagingPatients.org

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Best Practices and Methodologies

Charles Morris, Enhancing Life for Residents in Long Term Care from Day One

The decision to move to a skilled nursing or rehabilitation facility can be difficult for both resident and family. Assuring a smooth transition from home or hospital is essential to putting the individual, spouse and family at ease and creating a positive experience. That’s been our central focus for Charles Morris Skilled Nursing and Rehabilitation […]

Best Practices and Methodologies

Bariatric Surgery and Weight Management Programs achieve “Trifecta” with PFCC

  This is the third in a series of guest blog posts, spotlighting how hospitals are engaging their patients to transform care delivery, using the Patient and Family Centered Care Methodology and Practice. The Minimally Invasive Bariatric and General Surgery team at Magee-Womens Hospital of UPMC, performs over 1000 procedures annually. By adopting the six-step, […]

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Drs. Jeffrey Gusenoff and Vicki March Dr. Jeffrey Gusenoff is Co-Director of UPMC BodyChanger and the UPMC Life After Weight Loss Program. He is a Visiting Associate Professor of Surgery, Division of Plastic Surgery. His interests include post-weight loss plastic surgery combined with lifestyle and nutritional counseling to maintain weight loss. He has authored numerous publications and was a two-time recipient of the Joseph M. Serletti, MD, Resident Award for Excellence in Academic Plastic Surgery. Dr. Vicki March is Co-Director and Co-Founder of UPMC BodyChangers, and is a Clinical Assistant Professor in the Department of Internal Medicine. In addition, she is the Medical Director of The Lifestyle Program in the Minimally Invasive Bariatric and General Surgery Division. Dr. March received her medical degree from the University of Pennsylvania. She then completed her residency at Drexel University in Philadelphia, Pennsylvania. She is March is board-certified in both Internal Medicine and Obesity Medicine and has authored several publications

Drs. Jeffrey Gusenoff and Vicki March has 1 post(s) at EngagingPatients.org


Best Practices and Methodologies

Redesigning the Surgical Care Experience: Patients and Families Lead the Way at UPMC

This is the second in a series of guest blog posts, spotlighting how hospitals are engaging their patients to transform care delivery, using the six-step Patient and Family Centered Care Methodology and Practice (PFCC M/P). In 2007, I became a PFCC Champion of one of the first PFCC Working Groups formed at the University of […]

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Suzanne Rocks, MSN,RN Suzanne Rocks, RN, BSN, MSN, is the Patient and Family-Centered Care (PFCC) Clinical Champion for the PFCC Surgical Services Working Group at UPMC Presbyterian, a 500+ bed tertiary academic hospital at the University of Pittsburgh Medical Center. With over 20 years of clinical and management experience, Ms. Rocks is currently the Administrative Director of Perioperative Services at UPMC Presbyterian. She has spoken at numerous PFCC conferences, management forums, and quality board meetings and is the recipient of the Transformational Leadership Award announced during National Nurse’s Week activities at UPMC Presbyterian.

Suzanne Rocks, MSN,RN has 1 post(s) at EngagingPatients.org

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Redesigning the Care Experience

Yes, The PFCC Methodology and Practice Works in the Outpatient Setting, Too!

In a previous blog post on EngagingPatients.org, Pamela Greenhouse talked about how to engage patients using the six-step Patient and Family Centered Care Methodology and Practice (PFCC M/P). Now and over the next several months, PFCC Champions will share their real-world stories of applying the PFCC M/P and how their efforts have changed care delivery. […]

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Noreen Fredrick Noreen Fredrick, MSN, is Executive Director of Mon-Yough Community Services (MYCS), a nonprofit, community behavioral health services organization in McKeesport, PA that provides support to people facing mental health challenges, substance abuse disorders and intellectual disabilities. She regularly shares her insights on the MYCS blog at http://www.mycs.org/media-center/blog/ .

Noreen Fredrick, MSN has 1 post(s) at EngagingPatients.org

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Best Practices and Methodologies

Engaging Patients Isn’t as Hard as You Think

Enter the words “engaging patients” into Google’s search engine and you will see over 35 million results, surely an indication that patient engagement is very high on the radar screen for many of us in health care. And rightly so. Active participation in care delivery is an important element in not only patient satisfaction but […]

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Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health Pamela has 25+ years of leadership experience in healthcare operations, spanning the continuum of care (ambulatory, acute, rehabilitation, home care and long-term care). She joined Wellbridge Health, Inc. (wellbridgehealth.com) in 2016 as Vice-President, Clinical Operations. Wellbridge Health is a care management solutions company, the goal of which is to reduce hospital re-admissions and avoidable ER visits through integrated methods of tele-monitoring and health coaching by social workers and nurses. Ms. Greenhouse has co-authored over 30 papers in peer-reviewed scholarly journals with a focus on improving care delivery, patient centered care, patient engagement, and experienced based design. She has spoken nationally and internationally on these topics, as well. She holds an M.B.A. in Organizational Behavior.

Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health has 11 post(s) at EngagingPatients.org

Check out my: Twitter LinkedIn