Tag Archives: Patient Safety

2018 Sherman Award Winner

Training Family Members for Fewer Falls and Better Outcomes

Editor’s Note: The Memorial Rehabilitation Institute received a 2018 Sherman Award for Excellence in Patient Engagement for its fall prevention program. The Sherman Award is co-sponsored by Taylor Healthcare and the IHI/NPSF Lucian Leape Institute and was awarded at the IHI/NPSF Patient Safety Congress held recently in Boston, Massachusetts. Memorial Rehabilitation Institute, located in Hollywood, Florida, […]

Patient-Centered Care

Transgender Patients and True Patient-Centered Care

I’ve had an opportunity recently (here and here) to write about patient safety in the context of care for transgender patients. Thinking about issues related to providing them with safe and effective care leads back to the basics of patient-centered care. Patient centeredness is hardly a new concept, but thinking about it through the eyes […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 46 post(s) at EngagingPatients.org

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Patient Safety

Finding Solutions in the Grassroots When Culture and Leadership Fail

A few years back, I injured my right leg and had to go urgently to an emergency room in a busy suburban hospital not far from my home. As both a physician and engaged patient, I observed numerous patient safety lapses during my care, none of which, fortunately, resulted in harm. Although I was distressed […]

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Daniel L. Cohen, MD, FRCPCH, FAAP Daniel Cohen is a consultant with Martin, Blanck & Associates in Alexandria, Virginia. Previously he was chief medical officer for Datix, Ltd, a patient safety software company headquartered in London, England. He also served as chief medical officer for the U.S. Department of Defense (DoD) TRICARE health plan, covering over 9.5 million beneficiaries worldwide, where he provided oversight for the DoD’s patient safety, clinical quality, and population health programs. Cohen was initially trained in pediatrics and hematology/oncology at the Boston Medical Center, Boston University, and the Boston Children’s Hospital, Dana Farber Cancer Institute, Harvard Medical School. He is a senior fellow of the Royal College of Paediatrics and Child Health and a fellow of the American Academy of Pediatrics.

Daniel L. Cohen, MD, FRCPCH, FAAP has 1 post(s) at EngagingPatients.org


Patient Safety

Gaining Insight From the Public

For those of us who specialize in patient safety, the field is very much about the science of improvement, measuring performance, testing initiatives, and keeping on top of the latest research. Patient engagement is critical to our efforts, because the voice of experience adds valuable insight and direction to health professionals and leaders seeking to […]

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Tejal K. Gandhi, MD, MPH, CPPS Tejal K. Gandhi, MD, MPH, CPPS, is chief clinical and safety officer at the Institute for Healthcare Improvement (IHI). Previously, she was president and CEO of the National Patient Safety Foundation, which merged with IHI in May 2017. An internist and associate professor of medicine at Harvard Medical School, Gandhi was formerly the chief quality and safety officer at Partners Healthcare in Boston, Massachusetts. In 2009 she received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology and possible prevention strategies for medical errors in the outpatient setting.

Tejal K. Gandhi, MD, MPH, CPPS has 9 post(s) at EngagingPatients.org

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2017 Sherman Award Finalist

Brigham Health: Safety Matters

Editor’s Note: With remarkable transparency, Brigham Health uses the Safety Matters blog to report patient safety mistakes and near misses and share what they’ve learned. The blog also provides educational information for patients and a forum for input from the community. For this program, Brigham Health was named a finalist for the 2017 Sherman Award for Excellence in […]

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Catherine Ulbricht Catherine (Kate) Ulbricht received a bachelor of science degree from University of Connecticut, doctorate of pharmacy from Massachusetts College of Pharmacy and Allied Health Sciences, and master in business administration from Northeastern University. Kate has served as a senior attending clinical pharmacist at Massachusetts General Hospital and assistant professor at multiple universities since 1996. She founded an international research collaboration providing evidence-based decision support tools promoting patient safety. Her publications include hundreds of peer-reviewed scientific articles, book chapters and texts. Kate helps propel Brigham and Women's Hospital Joint Commission/National Patient Safety Goals, transparency, and related educational efforts forward.

Catherine Ulbricht, PharmD, MBA, CPPS has 1 post(s) at EngagingPatients.org


2017 Sherman Award Winners

Congratulations 2017 Sherman Award for Excellence in Patient Engagement Winners!

Editor’s Note: Today, we presented the 2017 Sherman Awards for Excellence in Patient Engagement and named 2017’s finalists during the National Patient Safety Foundation’s Annual Congress. Below is the release that was issued this afternoon. During the coming months, EngagingPatients.org will feature the winners and finalists as guest bloggers. University of Rochester Medical Center’s UR Voice […]

patient experience

Patient Experience Is Not a Silo

On June 14, it will have been 18 years since I last saw the sweet face of my 4-year-old son, Noah. He died from a series of medical errors following a tonsillectomy, four hours after having been discharged from the emergency department (ED). One of the primary causes of his death was the disconnect between […]

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Tanya Lord, PhD When tragedy strikes an individual, it is common for the impact to be life altering. Life changed for Tanya Lord, a special education teacher turned stay-at -home mom, when her son, Noah, had a devastating healthcare experience. That fired her desire to improve quality, patient safety, and the patient experience. Tanya returned to school and earned a master of public health degree from the University of New Hampshire and a doctorate in clinical and population health research from the University of Massachusetts Medical School. As a graduate student, Tanya learned improvement science, research methods and worked with many experts. However, there always seemed to be something missing: the voices and experiences of patients. Combining her expertise in quality improvement and a passion for including all healthcare stakeholders, Tanya is now director of patient and family engagement at the Foundation for Healthy Communities in Concord, New Hampshire. Tanya works with all NH hospitals as they partner with patient and families to improve care. She also consults, teaches, and presents nationally as a patient safety, quality improvement, and patient/family engagement consultant. Tanya’s passion, initiated by tragedy, is sustained by hope for a safer healthcare system.

Tanya Lord, PhD has 2 post(s) at EngagingPatients.org

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Patient Safety

Patient Engagement is Critical for a Strong Culture of Patient Safety

Readers of this blog likely know that for the past several years, the National Patient Safety Foundation’s Lucian Leape Institute has partnered with EngagingPatients.org in presenting the John Q. Sherman Awards for Excellence in Patient Engagement. The purpose of the award is to recognize organizations and individuals who excel at patient engagement efforts and to […]

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Tejal K. Gandhi, MD, MPH, CPPS Tejal K. Gandhi, MD, MPH, CPPS, is chief clinical and safety officer at the Institute for Healthcare Improvement (IHI). Previously, she was president and CEO of the National Patient Safety Foundation, which merged with IHI in May 2017. An internist and associate professor of medicine at Harvard Medical School, Gandhi was formerly the chief quality and safety officer at Partners Healthcare in Boston, Massachusetts. In 2009 she received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology and possible prevention strategies for medical errors in the outpatient setting.

Tejal K. Gandhi, MD, MPH, CPPS has 9 post(s) at EngagingPatients.org

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Paths to Patient-Centered Care

It’s Time to Set a ‘Standard of Care’ for Patient Engagement

Healthcare used to be a paternal system where decisions were made for us as patients, not with us or by us. Now, we are transitioning to a system that centers around patients to deliver care and value to the patient in partnership. Patients are asked to be better, more active consumers in their care and […]

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Beth Daley Ullem Beth Daley Ullem is a nationally-recognized governance expert for patient safety and quality. Beth works with hospital leadership teams, hospital boards and healthcare industry leaders to develop programs that improve the quality of patient care and better enable Boards to provide oversight of quality and safety. As a patient advocate, she also works to advance patient-centric care and make care outcomes transparent and accessible to consumers. Beth is passionate about reducing harm and errors, improving the transparency healthcare outcomes and better enabling hospital boards to understand and lead on quality issues. Her passion is driven by the loss of her son to a medical error in 2003 and her desire for all patients to have safe and respectful care and transparent clinical and quality outcomes.

Beth Daley Ullem has 1 post(s) at EngagingPatients.org

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Effective Communication SKills

Patient Engagement: Please Listen! Please Be Clear!

Patient engagement is interpreted in many different ways, much like the old proverb, “Beauty is in the eye of the beholder.” This subjective interpretation presents healthcare with a challenge because there are great expectations associated with the term. Patient engagement has even been called a “blockbuster drug” for healthcare’s ills—a very big expectation indeed! Evidence […]

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Lisa Sams, MSN, RNC Lisa Sams, MSN, RN, is founder and president of Clinical Linkages. Clinical Linkages provides services and resources to health care organizations that result in safer, more effective patient care using the principles of Evidence-Based Practice (EBP). Building teams and improving patient outcomes are the heart of Ms. Sams' work. She has more than 30 years of nursing experience in academic centers and community hospitals.

Lisa Sams, MSN, RNC has 6 post(s) at EngagingPatients.org

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