Tag Archives: patient and family engagement

Patient and Family Engagement

The Challenge of Accidental Engagement

Watching coverage of rescues following tropical storm Harvey reinforced my growing awareness of a national problem. And I’m not thinking about storms and flooding (although the calamity continues). I’m increasingly aware of a large population of individuals and—if they’re lucky—their family caregivers who are engaged in challenging home care situations, often hidden, often without training or […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 59 post(s) at EngagingPatients.org

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Patient and Family Engagement

Patient and Family Reporting: New Knowledge, New Advances

In just a few weeks, at the National Patient Safety Foundation (NPSF) Patient Safety Congress in Orlando, we will learn which individual or organization is to receive this year’s Sherman Award for Excellence in Patient Engagement. The NPSF Lucian Leape Institute began its collaboration with Engagingpatients.org to confer this award in the wake of a […]

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Tejal K. Gandhi, MD, MPH, CPPS Tejal K. Gandhi, MD, MPH, CPPS, is chief clinical and safety officer at the Institute for Healthcare Improvement (IHI). Previously, she was president and CEO of the National Patient Safety Foundation, which merged with IHI in May 2017. An internist and associate professor of medicine at Harvard Medical School, Gandhi was formerly the chief quality and safety officer at Partners Healthcare in Boston, Massachusetts. In 2009 she received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology and possible prevention strategies for medical errors in the outpatient setting.

Tejal K. Gandhi, MD, MPH, CPPS has 9 post(s) at EngagingPatients.org

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Patient-Centered Communication

Addressing Health Literacy Can Advance Patient Engagement

Since October is Health Literacy Month, this is a good time to look at how addressing health literacy can help healthcare organizations advance patient engagement. An individual’s “health literacy” refers to their capacity to find and use information and services to take care of their health.[1] A “health literate healthcare organization” refers to an organization […]

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Audrey Riffenburgh Audrey Riffenburgh, M.A., is the President of Plain Language Works, a plain language and health literacy consulting firm. She is a PhD Candidate in Health Communication at the University of New Mexico. For over 20 years, she has guided healthcare systems and organizations across the U.S. in communicating effectively with diverse audiences and in mastering organizational change to become a “health literate organization.” Ms. Riffenburgh was also the Health Literacy Specialist for an academic medical center for several years.

Audrey Riffenburgh has 1 post(s) at EngagingPatients.org


Engaging Patients & Families in Designing Care

Patient and Family Engagement: An Unwavering Commitment to Partnership

Editor’s Note: This is the first in an occasional series of conversations with leaders in patient engagement. EngagingPatients.org recently spoke with Rachel Biblow, senior director of patient and family services at the Children’s Hospital of Philadelphia (CHOP). CHOP was named a winner of the Sherman Award for Excellence in Patient Engagement earlier this year. Rachel […]

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Arundi Venkayya Arundi Venkayya is marketing and public relations manager for Taylor Healthcare, curator of EngagingPatients.org and administrator of the Sherman Award program which recognizes excellence in patient and family engagement. Before joining Taylor Healthcare, Arundi was an editor at the Dayton Daily News and served as public relations manager for Dayton Children's Hospital.

Arundi Venkayya has 9 post(s) at EngagingPatients.org

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The Transformation of Healthcare

A Retrospective on Patient Engagement: Following the Journey to Excellence

Having recently completed my third year on the judging panel for the John Q. Sherman (JQS) Award for Excellence in Patient Engagement (proffered by EngagingPatients.org in partnership with the National Patient Safety Foundation), it’s a great time to reflect on the evolution of patient engagement as evidenced in the nominations. Since its inception, the JQS […]

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Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health Pamela has 25+ years of leadership experience in healthcare operations, spanning the continuum of care (ambulatory, acute, rehabilitation, home care and long-term care). She joined Wellbridge Health, Inc. (wellbridgehealth.com) in 2016 as Vice-President, Clinical Operations. Wellbridge Health is a care management solutions company, the goal of which is to reduce hospital re-admissions and avoidable ER visits through integrated methods of tele-monitoring and health coaching by social workers and nurses. Ms. Greenhouse has co-authored over 30 papers in peer-reviewed scholarly journals with a focus on improving care delivery, patient centered care, patient engagement, and experienced based design. She has spoken nationally and internationally on these topics, as well. She holds an M.B.A. in Organizational Behavior.

Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health has 11 post(s) at EngagingPatients.org

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The Path to Better Care

Engaging Patients: 7 Lessons We’ve Learned

Since joining the EngagingPatients.org team in December 2014, I have been routinely astonished and impressed by the remarkable work being done throughout the country to improve the way patients are engaged in their own healthcare. Your passion and commitment to improving patient outcomes is pervasive and the enthusiasm convey through each project is contagious. But […]

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Arundi Venkayya Arundi Venkayya is marketing and public relations manager for Taylor Healthcare, curator of EngagingPatients.org and administrator of the Sherman Award program which recognizes excellence in patient and family engagement. Before joining Taylor Healthcare, Arundi was an editor at the Dayton Daily News and served as public relations manager for Dayton Children's Hospital.

Arundi Venkayya has 9 post(s) at EngagingPatients.org

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2015 JQS Award Finalist

Family Mentor Program: Empowerment through Partnership

Editor’s note: As part of its strategy to increase transparency and give greater voice to patients and families, Children’s Healthcare of Atlanta launched a series of Family Advisory Councils (FAC),including diagnosis-specific programs as well as a system-level FAC. From these emerged a Family Mentor Program that partners experienced parents with families of children who have […]

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Roni Mintz, Family Experience Supervisor, Children's Healthcare of Atlanta For the past six years, Roni Mintz has been in the role of Family Experience Supervisor for Children's Healthcare of Atlanta where she started the Child Life Program. During that time, she was chosen by the Crohn’s and Colitis Foundation/ Georgia Tennessee Chapter as a Woman of Distinction for innovative work and leadership for making a difference in lives of children. She currently oversees the Family Advisory Council, Family Mentor Program and Family Speakers.

Roni Mintz, Family Experience Supervisor, Children's Healthcare of Atlanta has 1 post(s) at EngagingPatients.org

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Partners in Safety

It’s About Partnership

Last week, the National Patient Safety Foundation (NPSF) celebrated Patient Safety Awareness Week by focusing on the issue of patient and family engagement. It was encouraging to hear that more organizations are seeking to make progress in this effort and health professionals are eager to learn about the benefits of patient involvement at all levels […]

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Tejal K. Gandhi, MD, MPH, CPPS Tejal K. Gandhi, MD, MPH, CPPS, is chief clinical and safety officer at the Institute for Healthcare Improvement (IHI). Previously, she was president and CEO of the National Patient Safety Foundation, which merged with IHI in May 2017. An internist and associate professor of medicine at Harvard Medical School, Gandhi was formerly the chief quality and safety officer at Partners Healthcare in Boston, Massachusetts. In 2009 she received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology and possible prevention strategies for medical errors in the outpatient setting.

Tejal K. Gandhi, MD, MPH, CPPS has 9 post(s) at EngagingPatients.org

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Paths to Safer Care

Health Literacy Month: A Great Time for Learning and Improving

Earlier this year, the National Patient Safety Foundation’s Lucian Leape Institute issued a report about how critical patient and family engagement is for ensuring patient safety. Health literacy problems continue to be one of the barriers to effective patient partnerships. With Health Literacy Month in progress, there is no better time to learn more about […]

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Tejal K. Gandhi, MD, MPH, CPPS Tejal K. Gandhi, MD, MPH, CPPS, is chief clinical and safety officer at the Institute for Healthcare Improvement (IHI). Previously, she was president and CEO of the National Patient Safety Foundation, which merged with IHI in May 2017. An internist and associate professor of medicine at Harvard Medical School, Gandhi was formerly the chief quality and safety officer at Partners Healthcare in Boston, Massachusetts. In 2009 she received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology and possible prevention strategies for medical errors in the outpatient setting.

Tejal K. Gandhi, MD, MPH, CPPS has 9 post(s) at EngagingPatients.org

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Patient-Centered Communication

Closing Communication Gaps, Engaging Patients in Meaningful Ways

I have been working with healthcare providers for over 20 years and, fortunately, I haven’t had to view care from the patient’s perspective very often. We all talk about the importance of engaging patients, improving communication and patient safety but all of those terms become increasing more important, and more personal, when it is you […]

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John Reumann As the Director of Patient Safety Solutions for Standard Register Healthcare, John Reumann works with hospitals and a field-based team to create a culture of safety through development and implementation of solutions and services aimed at standardizing and improving patient identification, providing clinicians and staff with tools to better engage patients and families as partners in promoting safer care, and developing communication strategies to support the multitude of other safety concerns that hospitals face.

John Reumann has 1 post(s) at EngagingPatients.org

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