Tag Archives: family engagement

Patient and Family Engagement

Engaging With a Complex Healthcare System

Editor’s Note: The complexity of the American healthcare system is difficult for patients, families and consumers to understand. It also frustrates clinicians and increases the risk that something will go wrong in the course of care. For those in need of care or simply trying to manage routine needs, such as ongoing medications, the system […]


Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Carr lives and works in Lunenburg, Massachusetts.

Susan Carr has 18 post(s) at EngagingPatients.org

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Patient and Family Engagement

Patients and Caregivers Engage Without Calling It ‘Patient Engagement’

In 2013, before I’d ever heard of “patient engagement,”  I spent many days at doctor’s offices, hospitals, chemo infusion suites, in ambulances, and with visiting nurses in our home. My first husband, Ahmad, had Stage IV bladder cancer, and we spent a draining 11 months in a desperate quest to save his life. I observed […]

Home Care

Patient Engagement Begins at Home

When I think about patient engagement, I’m usually thinking of patients and caregivers engaged in care plans directed and managed by healthcare professionals. The settings most familiar to me include hospitals, physician practices, and ambulatory care offices, such as physical therapy practices, urgent care facilities, and community clinics. I’m not usually thinking of home care. Patient […]

Shifting the Paradigm

New Enrollment Process Improves Results of Social Needs Program

Editor’s note: Dayton Children’s Hospital was named a finalist for the 2017 Sherman Award for Excellence in Patient Engagement for its Family Resource Connection program. The program helps families address non-medical barriers to good health, such as poor nutrition and unsafe housing, by connecting them with local resources. Jessica Saunders first wrote about this program […]


Jessica Saunders Jessica Saunders, MPA, is the director of the Center for Child Health and Wellness at Dayton Children's Hospital. She is responsible for the overall direction and coordination of Dayton Children's child health and wellness efforts in the community including the Dayton Asthma Alliance and the Family Resource Connection social needs screening and referral program. Jessica also leads the community health needs assessment research, planning and priority area program implementation as well as the community benefit programming of Dayton Children’s. In her tenure at Dayton Children’s, she has coordinated internal, regional, state and national organizations and resources to provide specific programs designed to prevent illness, injury and other harm and improve the health of children. She serves on multiple community boards addressing children’s health and education and is adjunct faculty for both the University of Dayton Department of Political Science Master's in Public Administration and the Wright State University Boonshoft School of Medicine Department of Population & Public Health Sciences.

Jessica Saunders has 2 post(s) at EngagingPatients.org

The Future of Healthcare

Healthcare’s “Moral Era” Focused on Patient-Family Perspective

As closing keynote speaker at the 27th Institute for Healthcare Improvement (IHI) Annual Forum this past December, Don Berwick, former head of the Centers for Medicare & Medicaid Services and senior fellow with IHI, suggested that “relationships will be the foundation of health care’s new age.” “It’s not power or accountability or reward or punishment […]


Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health Pamela has 25+ years of leadership experience in healthcare operations, spanning the continuum of care (ambulatory, acute, rehabilitation, home care and long-term care). She joined Wellbridge Health, Inc. (wellbridgehealth.com) in 2016 as Vice-President, Clinical Operations. Wellbridge Health is a care management solutions company, the goal of which is to reduce hospital re-admissions and avoidable ER visits through integrated methods of tele-monitoring and health coaching by social workers and nurses. Ms. Greenhouse has co-authored over 30 papers in peer-reviewed scholarly journals with a focus on improving care delivery, patient centered care, patient engagement, and experienced based design. She has spoken nationally and internationally on these topics, as well. She holds an M.B.A. in Organizational Behavior.

Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health has 11 post(s) at EngagingPatients.org

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Patient and Family Engagement

Empowering Patients and Families to Participate in Care

No one ever expects to be given the challenge of having multiple medical needs. It is time consuming, exhausting, and gives insight in to a world that most of us would rather not have: that of the U.S. healthcare system. And not just a system, but a very fragmented and broken system which patients and […]


Chrissie Blackburn, MHA Chrissie Blackburn is parent of a child with medical complexities and a passionate advocate for encouraging dialogue between patients, families, and their caregivers. Today, she is Principal Advisor, Patient and Family Engagement at Cleveland's University Hospitals Case Medical Center, and travels widely to share her story and advance cultural enhancement within the healthcare system.

Chrissie Blackburn, MHA has 1 post(s) at EngagingPatients.org

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Patient and Family Engagement

Family Engagement: Combatting Low Literacy, Driving Better Patient Outcomes

This week, I was once again reminded of the prevalence and impact of low health literacy. An article on WashingtonPost.com penned by CVS Caremark pointed to these statistics from the National Institutes of Health (NIH) that looked at the elder segment of the population, age 65 and older: 2/3 of older people are unable to […]

Patient and Family Engagement

In Connecticut, Better Health is Everyone’s Responsibility

The most powerful message in patient engagement comes down to a single word: “empowerment.” Last week more than 500 people convened for the “Better Health: Everyone’s Responsibility,” a full-day educational event at the Connecticut Convention Center in Hartford, hosted by the CT Partners for Health. The conference was aimed at empowering consumers to proactively manage […]


Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

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