Tag Archives: Lucian Leape Institute

Patient Engagement

What Transparency Can Mean for Patient Safety

When I was a chief quality and safety officer of a large health system, one of the things that frustrated me was a hesitancy by some in our organization to share bad news, even within our own ranks. If something went wrong in hospital A, it seemed only natural to me to tell our sister […]


Tejal K. Gandhi, MD, MPH, CPPS Tejal K. Gandhi, MD, MPH, CPPS, is chief clinical and safety officer at the Institute for Healthcare Improvement (IHI). Previously, she was president and CEO of the National Patient Safety Foundation, which merged with IHI in May 2017. An internist and associate professor of medicine at Harvard Medical School, Gandhi was formerly the chief quality and safety officer at Partners Healthcare in Boston, Massachusetts. In 2009 she received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology and possible prevention strategies for medical errors in the outpatient setting.

Tejal K. Gandhi, MD, MPH, CPPS has 9 post(s) at EngagingPatients.org

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2018 Sherman Award

Prepare to Nominate the Best in Patient and Family Engagement

Next month, after the holidays have been celebrated and the New Year embraced, nominations will open for the 2018 Sherman Award for Excellence in Patient Engagement. Now is the perfect time to review this past year’s projects, challenges and accomplishments, and find those individuals and programs that stand out for their efforts to engage patients […]


Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 185 post(s) at EngagingPatients.org

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Now Center Stage:

Award Winning Efforts in Patient Engagement Drive Better, Safer Care

When we talk about patient and family engagement, it’s tough not to consider the barriers. Problems with health literacy, for example, may hinder patients’ understanding of diagnoses, medication regimens, and care plans. Fear of being considered “difficult” may prevent patients from speaking up. Providers may not have to tools, training, or time to actively engage […]

Partners in Safety

Call to Action: Partner with Patients and Families for the Safest Care

As a patient advocate for more than a decade, I felt exhilarated when I first read, Safety is Personal, the Report on Consumer Engagement in Patient Safety published by the National Patient Safety Foundation’s Lucian Leape Institute. It gets to the point quickly with its call to action: Engage patients and families as partners. While […]