Tag Archives: patient and family engagement

Best Practices and Methodologies

Redesigning the Surgical Care Experience: Patients and Families Lead the Way at UPMC

This is the second in a series of guest blog posts, spotlighting how hospitals are engaging their patients to transform care delivery, using the six-step Patient and Family Centered Care Methodology and Practice (PFCC M/P). In 2007, I became a PFCC Champion of one of the first PFCC Working Groups formed at the University of […]

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Suzanne Rocks, MSN,RN Suzanne Rocks, RN, BSN, MSN, is the Patient and Family-Centered Care (PFCC) Clinical Champion for the PFCC Surgical Services Working Group at UPMC Presbyterian, a 500+ bed tertiary academic hospital at the University of Pittsburgh Medical Center. With over 20 years of clinical and management experience, Ms. Rocks is currently the Administrative Director of Perioperative Services at UPMC Presbyterian. She has spoken at numerous PFCC conferences, management forums, and quality board meetings and is the recipient of the Transformational Leadership Award announced during National Nurse’s Week activities at UPMC Presbyterian.

Suzanne Rocks, MSN,RN has 1 post(s) at EngagingPatients.org

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Patient and Family Engagement

The Most Difficult Challenge: Engaging Patients and Families Following Medical Harm

The numbers are staggering, and the emotional fallout has yet to be even remotely addressed. As healthcare systems seek to devise proactive measures aimed at curtailing, and hopefully eliminating, preventable patient harm resulting from medical care, the fact remains — even in the safest of systems, things can, and often do, go wrong. The iconic […]

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Winifred N. Tobin Winifred N. Tobin (wtobin@mitss.org) joined MITSS in the spring of 2003. Since that time, she has been responsible for strategic communications surrounding all of the organization's activities. Her areas of specific interest include emotional support for anyone involved in an adverse event; patient safety and quality; patient engagement; health literacy; and, safer healthcare for diverse populations. She co-authored Engaging Minorities in Safer Healthcare in 2011. Winnie has served on numerous committees representing the patient’s voice, and, in particular, that of the patient who has suffered medical harm. Currently, she serves as on the Consumer Advisory Group to the Massachusetts eHealth Collaborative and is a member of MACRMI. She holds a BSBA degree in marketing from the Sawyer School of Management at Suffolk University.

Winifred N. Tobin has 2 post(s) at EngagingPatients.org

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Patient and Family Engagement

Social Media: The Rx for Patient Loneliness

My father battled cancer several years ago. He lives on the opposite corner of the continent from me and was adamant that he didn’t want his kids to stop their lives to be with him through the fight. He didn’t want to “burden us.” More than that though, I believe he felt — as many […]

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Keyton Weissinger is a 20-year veteran of IT with a keen focus on healthcare. In his role as VP of Innovation for Standard Register Healthcare, it's his job to watch and anticipate trends in healthcare, then to act as an entrepreneur-in-residence to spearhead development of solutions to emerging information and communication needs. Follow him on Twitter @PatientEngaged

Keyton Weissinger has 5 post(s) at EngagingPatients.org


Mobile Technology, Patient and Family Engagement

Patients: BYOD

You’re in the hospital (I’m sorry). You are likely uncomfortable. If you are awake and alone, you are potentially bored. You are informed and engaged. You want to participate in your own care. You buy into the entire patient engagement debate and you want to be part of the solution. Before coming to the hospital […]

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Keyton Weissinger is a 20-year veteran of IT with a keen focus on healthcare. In his role as VP of Innovation for Standard Register Healthcare, it's his job to watch and anticipate trends in healthcare, then to act as an entrepreneur-in-residence to spearhead development of solutions to emerging information and communication needs. Follow him on Twitter @PatientEngaged

Keyton Weissinger has 5 post(s) at EngagingPatients.org


Best Practices and Methodologies

Engaging Patients Isn’t as Hard as You Think

Enter the words “engaging patients” into Google’s search engine and you will see over 35 million results, surely an indication that patient engagement is very high on the radar screen for many of us in health care. And rightly so. Active participation in care delivery is an important element in not only patient satisfaction but […]

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Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health Pamela has 25+ years of leadership experience in healthcare operations, spanning the continuum of care (ambulatory, acute, rehabilitation, home care and long-term care). She joined Wellbridge Health, Inc. (wellbridgehealth.com) in 2016 as Vice-President, Clinical Operations. Wellbridge Health is a care management solutions company, the goal of which is to reduce hospital re-admissions and avoidable ER visits through integrated methods of tele-monitoring and health coaching by social workers and nurses. Ms. Greenhouse has co-authored over 30 papers in peer-reviewed scholarly journals with a focus on improving care delivery, patient centered care, patient engagement, and experienced based design. She has spoken nationally and internationally on these topics, as well. She holds an M.B.A. in Organizational Behavior.

Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health has 11 post(s) at EngagingPatients.org

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Patient Engagement

4 Steps to Better Patient Engagement

Communication, communication, communication. And communication. That’s the core of the four steps hospitals and health systems can take to improve patient engagement, according to a new report from the Agency for Healthcare Research and Quality (AHRQ). “Many of the errors we see in health care stem from communication problems,” said AHRQ Director Carolyn M. Clancy, […]

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Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

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Family Engagement

Laying the Foundation for Improved Outcomes

As a patient advocate for 10-plus years for my father, mother, and now for my spouse who has chronic heart disease, the topic of patient engagement really hits home. It’s becoming increasingly clear to me that if the healthcare industry is to succeed in reducing readmissions and improving outcomes, engagement must include the family. It […]

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Christine Winters Curator of EngagingPatients.org, Christine has a passion for healthcare -- enhancing the patient experience and patient safety. As an advocate for family members with Alzheimer's and heart disease, she takes a personal interest in the transformation of healthcare and looks for opportunities to play a role.

Christine Winters has 8 post(s) at EngagingPatients.org

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Patient Engagement

What is Patient Engagement?

My Dad told me once that the most cared for he ever felt was sitting in the back seat of the family car during a long road trip. In the front seat, his dad — my grandfather — took complete care of getting my dad from one place to another in warmth, peace and safety. […]

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Keyton Weissinger is a 20-year veteran of IT with a keen focus on healthcare. In his role as VP of Innovation for Standard Register Healthcare, it's his job to watch and anticipate trends in healthcare, then to act as an entrepreneur-in-residence to spearhead development of solutions to emerging information and communication needs. Follow him on Twitter @PatientEngaged

Keyton Weissinger has 5 post(s) at EngagingPatients.org