Category Archives: Patient and Family Advisory Councils

Patient and Family Advisory Councils

Health Central Hospital’s PFAC: The Voice at the Heart of Things

Editor’s Note: Health Central Hospital’s Patient and Family Advisory Council was recognized as a finalist for the 2018 Sherman Award for Excellence in Patient Engagement. The Sherman Award is co-sponsored by Taylor Healthcare and the IHI/NPSF Lucian Leape Institute. In addition to selecting Sherman Award winners each year, the judges name finalists when the caliber of their projects warrants special recognition. […]


Allison Sandera Allison Sandera is a project manager with the Florida Hospital Association, aiding member hospitals and health systems in providing the highest quality of care to all Floridians through quality improvement and patient safety collaboratives and educational activities. She established and leads the association’s Patient and Family Engagement (PFE) Learning Collaborative, providing strategic guidance to hospital administrators on key PFE concepts and strategies, such as establishing or expanding patient & family advisory councils.

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Patient and Family Advisory Councils

Patient and Family Advisory Councils Advocate for OpenNotes

Before I joined OpenNotes, I worked at Health Care For All, one of the country’s leading consumer healthcare advocacy non-profits. I was part of a team, which included volunteers, that successfully advocated for a law requiring all Massachusetts hospitals to establish Patient and Family Advisory Councils (or PFACs). Such councils exist in thousands of U.S. […]


Deborah W. Wachenheim, MPP Deborah W. Wachenheim, MPP, is the manager of stakeholder engagement for OpenNotes where she works to spread implementation across the country and to involve patients and families in advocating for ready access to notes. Deborah earned a master's degree in public policy from Harvard Kennedy School and has a background in consumer engagement in health care. She led efforts requiring that all Massachusetts hospitals establish Patient and Family Advisory Councils and developed a statewide network to provide technical assistance and resources to PFACs in Massachusetts.

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Patient and Family Advisory Councils

Patient-Centered Care: Giving Voice to Patients and Families

The idea of patient-centered care resonates well with me, and other nurses who have long valued the central role of patients and families in the delivery of care. Some of my most memorable pediatric patients had miraculous recoveries, and the one aspect that all of these patients had in common was an engaging family support […]


Arundi Venkayya Arundi Venkayya is marketing and public relations manager for Taylor Healthcare, curator of and administrator of the Sherman Award program which recognizes excellence in patient and family engagement. Before joining Taylor Healthcare, Arundi was an editor at the Dayton Daily News and served as public relations manager for Dayton Children's Hospital.

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