Category Archives: Patient-Centered Communication

Patient-Centered Communication

Race and Ethnicity, and Engagement That’s Right

Editor’s note: In this encore post, Michael Millenson writes candidly about the influence of personal feelings about race, ethnicity and gender on communication. In medicine, disparities and miscommunication impact patient engagement, as shown in a recent study reported in The New York Times. Millenson is often ahead of the curve on important issues in healthcare. We appreciate […]

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Michael L. Millenson, President, Health Quality Advisors LLC Michael L. Millenson, president of Health Quality Advisors LLC, Highland Park, IL, is a nationally recognized expert on quality of care improvement, patient-centered care and web-based health. He is the author of the critically acclaimed book, Demanding Medical Excellence: Doctors and Accountability in the Information Age, and he is adjunct associate professor of medicine in the Department of Medicine at Northwestern University's Feinberg School of Medicine. National Public Radio called him “in the vanguard of the movement” to measure and improve American medicine. Prior to starting his own firm, Millenson was a principal in the health-care practice of a major human resources consulting firm. Before that, he was a healthcare reporter for the Chicago Tribune, where he was nominated three times for a Pulitzer Prize. He serves on the boards of the American Journal of Medical Quality and Project Patient Care.

Michael L. Millenson, President, Health Quality Advisors has 19 post(s) at EngagingPatients.org

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Patient-Centered Communication

Improving Patient Engagement Through Clear Health Communication

What do health literacy, health communication, shared decision-making, patient education and patient engagement have in common? They all focus on the individual patient being an essential part of the healthcare system, which is a step in the right direction, given the paternalistic past of healthcare. Too often, these fields are seen as distinct efforts, each […]

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Christopher Trudeau, JD Christopher Trudeau, JD, has a dual appointment as an associate professor in the UAMS Center for Health Literacy and as an associate professor of law at the UALR Bowen School of Law. Chris is an expert on health literacy, plain language and the law. His views are his own; they do not necessarily represent those of his employers. He may be reached at ctrudeau@uams.edu.

Christopher Trudeau, JD has 7 post(s) at EngagingPatients.org

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Patient-Centered Communication

Race and Ethnicity, and Engagement That’s Right

Editor’s Note: This week, we reached into our archive to bring you this “Encore Performance” from Michael Millenson who speaks candidly about the assumptions we make about people “different from us” and their implications for meaningful patient engagement and activation.   A few years ago, I was upgraded to First Class on a flight from […]

Patient-Centered Communication

Addressing Health Literacy Can Advance Patient Engagement

Since October is Health Literacy Month, this is a good time to look at how addressing health literacy can help healthcare organizations advance patient engagement. An individual’s “health literacy” refers to their capacity to find and use information and services to take care of their health.[1] A “health literate healthcare organization” refers to an organization […]

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Audrey Riffenburgh Audrey Riffenburgh, M.A., is the President of Plain Language Works, a plain language and health literacy consulting firm. She is a PhD Candidate in Health Communication at the University of New Mexico. For over 20 years, she has guided healthcare systems and organizations across the U.S. in communicating effectively with diverse audiences and in mastering organizational change to become a “health literate organization.” Ms. Riffenburgh was also the Health Literacy Specialist for an academic medical center for several years.

Audrey Riffenburgh has 1 post(s) at EngagingPatients.org


Patient-Centered Communication

Closing Communication Gaps, Engaging Patients in Meaningful Ways

I have been working with healthcare providers for over 20 years and, fortunately, I haven’t had to view care from the patient’s perspective very often. We all talk about the importance of engaging patients, improving communication and patient safety but all of those terms become increasing more important, and more personal, when it is you […]

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John Reumann As the Director of Patient Safety Solutions for Standard Register Healthcare, John Reumann works with hospitals and a field-based team to create a culture of safety through development and implementation of solutions and services aimed at standardizing and improving patient identification, providing clinicians and staff with tools to better engage patients and families as partners in promoting safer care, and developing communication strategies to support the multitude of other safety concerns that hospitals face.

John Reumann has 1 post(s) at EngagingPatients.org

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Patient-Centered Communication

Patient Communication 101: Find the Words to Fit the Moment and the Patient

Although I am not crazy about it, Ned goes everywhere I go. You know Ned, “no evidence of disease” – that Ned. Funny, my husband sort of likes him. Ned lulls him into thinking everything is all right even though all three of us know it is not true. That is the way it often […]

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Sherri Fillipo, RN, MA, CPPS Sherri Fillipo is a former perioperative nurse who for many years, until her breast cancer diagnosis, was working in the field of patient safety. She likes to say she is living and dying with metastatic breast disease. Sherri is currently checking items off of her bucket list with great regularity. She can be reached at sherri.fillipo@gmail.com.

Sherri Fillipo, RN, MA, CPPS has 2 post(s) at EngagingPatients.org

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Patient-Centered Communication

Patient Engagement Must Begin with Plain Language

As IT professionals prepare to convene for the Health Information and Management Systems Society’s (HIMSS) annual conference and exhibitiion February 23-27 and the topic of patient engagement takes center stage, guest blogger Jim Rattray offers his thoughts on effective engagement. Hardwire. Analytics. Evidence. Patterns. Models of care. These terms all mean something to health care […]

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Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

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Patient-Centered Communication

Beyond Informed Consent … the Move to Informed Choice

As the leading provider of informed consent and other care communication solutions, Standard Register Healthcare is highly focused on the ubiquitous trend of patient engagement. It is our core belief that by helping our customers empower people with information, we can improve people’s health and the healthcare system. To that end, informed consent is a […]

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John G. King John King is passionate about the transformation of healthcare and believes effective communications are central to enhancing the patient and family experience, improving the coordination of care and empowering people to better manage their health and well-being. As President of Standard Register Healthcare, he's made it the company's mission to help customers standardize and manage communications across the continuum of care, and enable providers and payers to engage the right person with the right information so they can influence behavior and achieve their desired outcomes.

John G. King has 2 post(s) at EngagingPatients.org

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