Tag Archives: patient activation

Patient-Centered Communication

Race and Ethnicity, and Engagement That’s Right

Editor’s note: In this encore post, Michael Millenson writes candidly about the influence of personal feelings about race, ethnicity and gender on communication. In medicine, disparities and miscommunication impact patient engagement, as shown in a recent study reported in The New York Times. Millenson is often ahead of the curve on important issues in healthcare. We appreciate […]

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Michael L. Millenson, President, Health Quality Advisors LLC Michael L. Millenson, president of Health Quality Advisors LLC, Highland Park, IL, is a nationally recognized expert on quality of care improvement, patient-centered care and web-based health. He is the author of the critically acclaimed book, Demanding Medical Excellence: Doctors and Accountability in the Information Age, and he is adjunct associate professor of medicine in the Department of Medicine at Northwestern University's Feinberg School of Medicine. National Public Radio called him “in the vanguard of the movement” to measure and improve American medicine. Prior to starting his own firm, Millenson was a principal in the health-care practice of a major human resources consulting firm. Before that, he was a healthcare reporter for the Chicago Tribune, where he was nominated three times for a Pulitzer Prize. He serves on the boards of the American Journal of Medical Quality and Project Patient Care.

Michael L. Millenson, President, Health Quality Advisors has 18 post(s) at EngagingPatients.org

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Patient Advocates

Engage Patients as Consumers, the Airbnb Way

When it comes to engaging patients, healthcare should take a cue from consumer-facing industries. Why? Patients are consumers. We’ve begun to see a major shift in the healthcare landscape. In the age of Google, patient communities and advocacy organizations, patients are increasingly empowered to take charge of their own health and be the CEO of their […]

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Lilly Stairs Since being diagnosed with psoriatic arthritis and Crohn’s disease in 2011, Lilly Stairs has dedicated her life to patient advocacy. Lilly currently works as the head of patient advocacy at Clara Health where she is responsible for conceiving and executing patient engagement strategy and ensuring the patient voice remains firmly at the center of the company. She is a board member for the American Autoimmune Related Diseases Association and also works closely with notable healthcare and biotech companies to ensure their initiatives remain patient-centric.

Lilly Stairs has 1 post(s) at EngagingPatients.org

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2017 Sherman Award Winners

Patient-Reported Outcomes: Data Makes a Difference

Editor’s Note: Congratulations to the PROMIS Team at the University of Rochester in New York for their work on the UR VOICE program. For this patient-reported outcomes program, which has gathered more than one million scores to date, they were award a Sherman Award for Excellence in Patient Engagement at the National Patient Safety Foundation’s Patient Safety […]

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Allison McIntyre Allison W. McIntyre, MPH, CCRC, is clinical program administrator for patient reported outcomes at the University of Rochester Medical Center in Rochester, New York. She received her bachelor of science degree from Cornell University and her masters degree in public health from the University of Rochester and has spent the last 30 years working in the medical field, primarily as a clinical research coordinator. As the senior health project coordinator for the Department of Orthopaedics at URMC, Allison managed a busy clinical research team and more than 100 research studies while also coordinating the pilot collections of patient reported outcomes in a clinical setting. This early work, and additional effort by a great team of dedicated individuals, has resulted in an efficient and effective collection system that tracks patient reported pain interference, physical function status and mood in outpatient clinics across URMC. She can be reached at allisonw_mcintyre@urmc.rochester.edu.

Allison McIntyre has 1 post(s) at EngagingPatients.org


Chronic Disease Management

An Engaged Patient Takes Control of His CKD Journey

What you need to understand about me is that I’ve lived my entire life outside the box. Active, engaged, creative and in control—that’s me. I was a master builder who worked on centuries-old buildings in and around my hometown of Portland, Oregon. I was the guy people called when a building had a problem no […]

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Tom Mitchell Tom Mitchell is a former master builder and a patient mentor for Cricket Health, a developer of scalable healthcare technology services designed to fundamentally transform the care and treatment of people with chronic kidney disease who are at high-risk of progressing to end-stage renal disease.

Tom Mitchell has 1 post(s) at EngagingPatients.org


Patient Perspectives

The Good Fight: From Patient to Mentor to Registered Nurse

All I knew was that something was seriously wrong with me. I had been experiencing blurred vision and intense headaches for quite some time, so I went to the Emergency Department to get checked out. I knew my blood pressure was high, but wasn’t sure if that was causing my headaches and vision problems. Part […]

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Tanica Brown Tanica Brown is a nursing student and a patient mentor for Cricket Health, a developer of scalable healthcare technology services designed to improve the care and treatment of people with CKD who are at high-risk of progressing to ESRD. A white paper on the use of multi-channel education technology to help patients manage late-stage CKD and ESRD is available here.

Tanica Brown has 1 post(s) at EngagingPatients.org


Patient Perspectives

My Journey With Kidney Failure—From Engaged Patient to Patient Mentor

I was placed on dialysis when I was 30 years old. Before my diagnosis of end-stage renal disease (ESRD) or kidney failure, I had been an active, adventurous world traveler. I spent time in the Middle East, first in the Army, then later as a civilian defense contractor. When I finally rotated back to Kansas […]

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Michael Fields Michael Fields is a patient mentor for Cricket Health, a developer of scalable healthcare technology services designed to improve the care and treatment of people with CKD who are at high-risk of progressing to ESRD. A white paper on the use of multi-channel education technology to help patients manage late-stage CKD and ESRD is available here.

Michael Fields has 1 post(s) at EngagingPatients.org


Effective Communication SKills

Patients’ Communication Skills Matter, Too

The patient safety movement and efforts to honor patients’ preferences emphasize the importance of skillful communication on the part of physicians and other clinicians. Less attention has been paid to the effect of patients’ communication skills. In addition to catching errors, patients can use effective communication skills to improve their health and the medical services […]

Patient-Centered Communication

Race and Ethnicity, and Engagement That’s Right

Editor’s Note: This week, we reached into our archive to bring you this “Encore Performance” from Michael Millenson who speaks candidly about the assumptions we make about people “different from us” and their implications for meaningful patient engagement and activation.   A few years ago, I was upgraded to First Class on a flight from […]

Paths to Improved Patient Engagement

Reframing Patient Care through eHealth: A Powerful Toolkit for Patient-Specific Engagement

Editor’s note: In February, Dr. Graffigna presented an evidence-based model for patient health engagement. In this contribution, she offers concrete guidelines for integrating new communication technologies into the care process to more effectively engage patients. . Making patient active and engaged in their healthcare is the gold standard in the 21st century health policy and […]

Best Practices and Methodologies

Viewing Patient Engagement through the Patient’s Eyes: A Must for Real Healthcare Innovation

Worldwide, patient engagement is becoming a “must do” for academics, industries and policy makers in the healthcare arena. The academic and managerial “buzz” on patient engagement is growing at a dizzying pace. In 2015, 665,300 new web indices were found on Google.com with the key words “patient engagement,” including 1,230 news pages and 6,200 dedicated […]