Tag Archives: Patient Engagement

Patient-Centered Communication

Race and Ethnicity, and Engagement That’s Right

Editor’s Note: This week, we reached into our archive to bring you this “Encore Performance” from Michael Millenson who speaks candidly  about the assumptions we make about people “different from us” and their implications for meaningful patient engagement and activation.     A few years ago, I was upgraded to First Class on a flight from California […]

Regulatory Update

Patient Engagement: Not Just a Good Idea, It’s the Law

The case for patient engagement has historically been ethical (“It’s how people should be treated”) and clinical (“Engaged patients have better outcomes”). But what happens when patient engagement becomes the law? That question has become more pressing with the release of the final rule for the Quality Payment Program of the Medicare Access and CHIP […]

Paths to Improved Patient Engagement

Feeling Calm, Cool and Collected: A Vital Foundation for Effective Patient Engagement

Emotional well-being is not easy to measure, especially when compared to an improvement in blood sugar or blood pressure.  Yet, I’m struck by how often patients use the adjective calm when describing health situations, explaining why they like their provider’s demeanor or wishing there was respite in a crisis. Calm need not connote ignorance, avoidance […]


Elissa Schuler Adair, PhD Elissa Schuler Adair, PhD, is a consumer health advocate committed to providing patients with the information and support they need to make the health decisions that are best for them and their families. Elissa served as Manager of Health and Survey Research at Consumer Reports Magazine from 2008-2013. She is now Director of Communications and Outreach for Donate Life Northwest.

Elissa Schuler Adair, PhD has 1 post(s) at EngagingPatients.org

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Engaging Patients & Families in Designing Care

Patient and Family Engagement: An Unwavering Commitment to Partnership

Editor’s Note: This is the first in an occasional series of conversations with leaders in patient engagement. EngagingPatients.org recently spoke with Rachel Biblow, senior director of patient and family services at the Children’s Hospital of Philadelphia (CHOP). CHOP was named a winner of the Sherman Award for Excellence in Patient Engagement earlier this year. Rachel […]


Arundi Venkayya Arundi Venkayya is marketing and public relations manager for Taylor Healthcare, curator of EngagingPatients.org and administrator of the Sherman Award program which recognizes excellence in patient and family engagement. Before joining Taylor Healthcare, Arundi was an editor at the Dayton Daily News and served as public relations manager for Dayton Children's Hospital.

Arundi Venkayya has 4 post(s) at EngagingPatients.org

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Paths to Improved Patient Engagement

Informed Consent Compliance with Regulatory Requirements:  A Formidable Challenge

Editor’s Note: Informed consent is far more than getting a signature on a form. A true informed consent process requires patient engagement and involvement to ensure the best clinical outcome. Here, Dr. Aaron Fink outlines the challenges with regulatory compliance and offers a practical solution for truly engaging with patients in the process. Informed consent is a […]


Aaron Fink, MD, FACS Dr. Fink is Professor Emeritus of Surgery at Emory University School of Medicine. He served as Chief of Surgery at the Atlanta VA Medical Center for 16 years before taking the position of Chief Surgical Consultant for the Southeastern VA Network. He now serves as the Chief Medical Officer supporting the Clinical Content Team at Taylor Healthcare.

Aaron Fink, MD, FACS has 2 post(s) at EngagingPatients.org

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Patient Safety

Patient Engagement is Critical for a Strong Culture of Patient Safety

Readers of this blog likely know that for the past several years, the National Patient Safety Foundation’s Lucian Leape Institute has partnered with EngagingPatients.org in presenting the John Q. Sherman Awards for Excellence in Patient Engagement. The purpose of the award is to recognize organizations and individuals who excel at patient engagement efforts and to […]


Tejal K. Gandhi, MD, MPH, CPPS Tejal K. Gandhi, MD, MPH, CPPS, is president of the National Patient Safety Foundation and of the NPSF Lucian Leape Institute. A board certified internist and associate professor of medicine at Harvard Medical School, Dr. Gandhi was formerly the chief quality and safety officer at Partners Healthcare in Boston, MA. In 2009 she received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology and possible prevention strategies for medical errors in the outpatient setting.

Tejal K. Gandhi, MD, MPH, CPPS has 6 post(s) at EngagingPatients.org

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Race and Ethnicity in Medicine

Applying the Race and Ethnicity Lens Offers a New View of Patient Engagement

Two elderly, low-income women, one black and one Hispanic, visit the same doctor. During each appointment, the doctor makes some suggestions. The black woman disagrees and speaks up; the Hispanic woman disagrees and stays silent. Later, the black woman decides to switch physicians; the Hispanic woman does nothing. Stereotyping? Not at all. The scenario above […]


Michael L. Millenson, President, Health Quality Advisors LLC Michael L. Millenson, president of Health Quality Advisors LLC, Highland Park, IL, is a nationally recognized expert on quality of care improvement, patient-centered care and web-based health. He is the author of the critically acclaimed book, Demanding Medical Excellence: Doctors and Accountability in the Information Age, and he is Adjunct Associate Professor of Medicine in the Department of Medicine at Northwestern University's Feinberg School of Medicine. National Public Radio called him “in the vanguard of the movement” to measure and improve American medicine. Prior to starting his own firm, Millenson was a principal in the health-care practice of a major human resources consulting firm. Before that, he was a health-care reporter for the Chicago Tribune, where he was nominated three times for a Pulitzer Prize. He serves on the boards of the American Medical Group Foundation and the American Journal of Medical Quality.

Michael L. Millenson, President, Health Quality Advisors has 11 post(s) at EngagingPatients.org

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Paths to Improved Patient Engagement

Building Relationships with Patients: A Cornerstone of Patient Engagement

Research reflects that building relationships with patients through communication and patient-centeredness has a strong impact, which includes improving patient and provider satisfaction, improving adherence to medication, and decreasing resource utilization, costs and malpractice. The major skills in building a relationship and patient-centeredness include attentiveness and warmth, empathy, respect, support and partnership. Attentiveness and Warmth Attentiveness […]


Barbara Lewis, MBA Barbara Lewis, MBA is the Managing Editor of DocCom, a non-profit on-line communication skills learning system launched in 2005 to help medical students become better communicators. Today, the fastest growing segment of DocCom’s subscribers is residency programs. Translated into three languages, DocCom (www.DocCom.org) has subscribers in eight countries. Barbara is a former journalist and marketing consultant.

Barbara Lewis, MBA has 4 post(s) at EngagingPatients.org

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The Role of Technology in Engaging Patients

Healthy Lessons: Using Pokémon Go and Gamification to Boost Patient Engagement

On a recent tranquil summer evening, the bucolic park in the center of our little town was overrun with hunters — from grade-schoolers to graying Boomers — all with their heads down, peering into their phones as they meandered throughout the park. They were all in search of Pokémon. And they were everywhere — the […]


Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

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2016 JQS Award Finalist

COPD process redesign improves patient experience and boosts patient engagement

So, what do you do when you realize care is not as efficient and easy as it could be for a person seeking your help with a medical problem? You consider process redesign. That is exactly as it was for some of our patients with Chronic Obstructive Pulmonary Disease (COPD). There did not seem to […]


Vera DePalo, MD Vera A. De Palo, MD, FCCP, a Pulmonary Medicine and Intensive Care specialist, is the Chief Medical Officer at Signature Healthcare, Brockton Massachusetts. Dr. De Palo is Associate Professor of Medicine at the Alpert Medical School of Brown University and has 23 years of clinical experience and 15 years of administrative experience. Her focuses include quality improvement, patient safety, and program development.

Vera DePalo, MD has 1 post(s) at EngagingPatients.org