Tag Archives: Patient Engagement

Patient-Centered Care

Engaging Patients in Radiology

Exiled in a basement reading room, radiologists work alone intently, silently at computer screens that provide the only source of light – this stereotype casts radiology as one of the least person/patient-centered medical specialties. Although there is an element of truth in that stereotype, the radiology community is working to evolve into a patient-centered practice. […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 27 post(s) at EngagingPatients.org

Check out my: Twitter


Electronic Health Records

Being the Customer and the Car

In a blog post about engaging patients in the process of purchasing electronic health record (EHR) systems, Jared Jeffery compares healthcare to auto repair: I don’t necessarily care what software my mechanic is using―I just want my car fixed. It’s the same for my healthcare! On further reflection, Jeffery changes his mind about that. He doesn’t […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 27 post(s) at EngagingPatients.org

Check out my: Twitter


Encore Presentation

Cost of Care: Engaging in Difficult Conversations

Editor’s note: In this Encore Presentation, Wendy Nickel describes how important it is to discuss the cost of care. Financial considerations are patient engagement discussions, too, and typically not easy for patients, families, or providers. On January 10th this year, my 12-year-old son experienced a concussion during basketball practice. I wasn’t there, but my husband was and […]

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Wendy Nickel Wendy Nickel is director of the Centers for Quality and Patient Partnership in Healthcare at the American College of Physicians. She has over 20 years of experience in healthcare, focused on patient advocacy and improving quality, safety and the experience of care.

Wendy K. Nickel, MPH has 3 post(s) at EngagingPatients.org


Patient Stories

For Some Patients, Writing is Engagement

People write for different reasons: to examine experience, sharpen thinking, share lessons learned, advocate for others, and inspire action. In all cases, writing engages us in reflection and offers a way to engage with others. Health care social networks, like Inspire and Mayo Clinic Connect, encourage patients and caregivers to use writing and other media to engage by reflecting […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 27 post(s) at EngagingPatients.org

Check out my: Twitter


Patient-Centered Communication

Race and Ethnicity, and Engagement That’s Right

Editor’s note: In this encore post, Michael Millenson writes candidly about the influence of personal feelings about race, ethnicity and gender on communication. In medicine, disparities and miscommunication impact patient engagement, as shown in a recent study reported in The New York Times. Millenson is often ahead of the curve on important issues in healthcare. We appreciate […]

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Michael L. Millenson, President, Health Quality Advisors LLC Michael L. Millenson, president of Health Quality Advisors LLC, Highland Park, IL, is a nationally recognized expert on quality of care improvement, patient-centered care and web-based health. He is the author of the critically acclaimed book, Demanding Medical Excellence: Doctors and Accountability in the Information Age, and he is adjunct associate professor of medicine in the Department of Medicine at Northwestern University's Feinberg School of Medicine. National Public Radio called him “in the vanguard of the movement” to measure and improve American medicine. Prior to starting his own firm, Millenson was a principal in the health-care practice of a major human resources consulting firm. Before that, he was a healthcare reporter for the Chicago Tribune, where he was nominated three times for a Pulitzer Prize. He serves on the boards of the American Journal of Medical Quality and Project Patient Care.

Michael L. Millenson, President, Health Quality Advisors has 16 post(s) at EngagingPatients.org

Check out my: Twitter


Patient Engagement

Further Adventures on the Learning Curve

Earlier this month, I wrote about a friend who went through a coronary stent procedure as an engaged patient. I talked with him frequently throughout the experience, supporting his instinct to ask questions and participate in decision-making. Looking back, we see our attempts at gathering information and educating ourselves as a mixed bag. This adventure […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 27 post(s) at EngagingPatients.org

Check out my: Twitter


Patient Engagement

Decision-making on the Learning Curve

Being an engaged patient is a natural extension of my work in healthcare safety and quality, so when a friend was told he might need a coronary stent, I responded by searching for information and asking questions. I was glad to be able to help and to see my friend engaged in his care. In […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 27 post(s) at EngagingPatients.org

Check out my: Twitter


Pediatric Medicine

Pediatrics as a Model for Patient Engagement

Children often bring out the best in us. If we allow ourselves to meet them on their level, honor them for who they are, and communicate in whatever way – verbal or nonverbal – seems most effective and appropriate, the experience can be magical. That approach to engaging with others, adjusted appropriately for children and […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 27 post(s) at EngagingPatients.org

Check out my: Twitter


Engaging With Numbers

The Impact of Numeracy on Patient Engagement

This is the third post in my series on how to engage patients through written materials. In February, I wrote about three pillars to creating health-literate material: purpose, audience, and input. In March, I offered two tips for writing engaging content: use question-style headings and explain technical terms you cannot avoid using. Of course, there are […]