Category Archives: Patient-Centered Care

Patient-Centered Care

“What Brings You Here?” A Nuclear Accident Enters the Exam Room

It was the first time the young woman had come to the health center in a suburb just north of Chicago. When the 26-year-old walked into the exam room back in 2008, there was no paper chart or electronic health record (EHR) accompanying her, no background information, nothing to indicate anything but a routine annual […]

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Michael L. Millenson, President, Health Quality Advisors LLC Michael L. Millenson, president of Health Quality Advisors LLC, Highland Park, IL, is a nationally recognized expert on quality of care improvement, patient-centered care and web-based health. He is the author of the critically acclaimed book, Demanding Medical Excellence: Doctors and Accountability in the Information Age, and he is adjunct associate professor of medicine in the Department of Medicine at Northwestern University's Feinberg School of Medicine. National Public Radio called him “in the vanguard of the movement” to measure and improve American medicine. Prior to starting his own firm, Millenson was a principal in the health-care practice of a major human resources consulting firm. Before that, he was a healthcare reporter for the Chicago Tribune, where he was nominated three times for a Pulitzer Prize. He serves on the boards of the American Journal of Medical Quality and Project Patient Care.

Michael L. Millenson, President, Health Quality Advisors has 18 post(s) at EngagingPatients.org

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Patient-Centered Care

Engaging Patients in Radiology

Exiled in a basement reading room, radiologists work alone intently, silently at computer screens that provide the only source of light – this stereotype casts radiology as one of the least person/patient-centered medical specialties. Although there is an element of truth in that stereotype, the radiology community is working to evolve into a patient-centered practice. […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 44 post(s) at EngagingPatients.org

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Patient-Centered Care

Transgender Patients and True Patient-Centered Care

I’ve had an opportunity recently (here and here) to write about patient safety in the context of care for transgender patients. Thinking about issues related to providing them with safe and effective care leads back to the basics of patient-centered care. Patient centeredness is hardly a new concept, but thinking about it through the eyes […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 44 post(s) at EngagingPatients.org

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Patient-Centered Care

An Engaged Patient Who Knew Something Was Wrong

Her usual doctor was out of town when Beth felt a lump on her right breast and under her arm. As she sat in the doctor’s office listening to a new nurse practitioner explain why she didn’t think an imaging test was necessary, Beth knew something was wrong. People in the medical profession—really anybody—can see […]

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Tom A. Augello is the editor/producer of multimedia for the CRICO medical malpractice insurance program, a group of companies owned by and serving the Harvard medical community, with an established reputation as a leader in evidence-based risk and claims management. CRICO offers many resources for clinicians, including guidance for responding to adverse events.

Tom A. Augello has 1 post(s) at EngagingPatients.org

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Patient-Centered Care

Participatory Healthcare: Lessons from Listening to Patient Stories

I recently interviewed a great many patients and caregivers as a part of research for the book, Participatory Healthcare: A Person-Centered Approach to Healthcare Transformation, published in August by CRC press. Through the process of interviewing the 27 individuals whose stories are represented in the book, I grew to appreciate how important it is to […]

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Jan Oldenburg Jan Oldenburg, FHIMSS, is passionate about using digital tools to build a healthcare system where patients and caregivers participate as partners. She currently advises and mentors startups and consults with organizations who want to understand the evolving digital health landscape as the Principal in Participatory Health Consulting. Ms. Oldenburg has broad experience within all aspects of the healthcare ecosystem, including payers, providers, and integrated delivery systems. Most recently she was a Senior Manager in EY’s Health Advisory Practice. Prior to joining EY, Ms. Oldenburg was the Vice President of Patient and Physician Engagement in Aetna’s Accountable Care Solutions organization, where she worked with provider organizations to build collaborative ACO solutions. She also spent seven years as a manager and senior manager in Kaiser Permanente’s Digital Services Group, directing strategy and implementation for web and mobile products including clinical, payment, and administrative capabilities. Ms. Oldenburg has been a principal in several consulting companies focused on using the digital capabilities effectively in healthcare to engage consumers. She is the primary editor of Engage! Transforming Healthcare Through Digital Patient Engagement, published by HIMSS press and winner of “Best Book of 2013” honors at HIMSS 2014, as well as the principal Editor of Participatory Healthcare: A Person-Centered Approach to Transforming Healthcare to be published by CRC Press in June, 2016. She also is the author of the “Personal Health Engagement” chapter in the Third Edition of Medical Informatics, published in March, 2015 and the “Participatory Medicine” chapter of The Journey Never Ends, published in March, 2016, as well as a number of articles and blog posts. Ms. Oldenburg is the co-chair of the HIMSS Connected Health Committee and a frequent speaker and commentator on patient and physician engagement issues.

Jan Oldenburg has 3 post(s) at EngagingPatients.org

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Patient-Centered Care

Improving the Patient Experience: Best Practices for Becoming Dementia Friendly

The future success of providers hinges on an understanding that societal health is more than just about population health and that ACO players are not just hospitals, physicians and long-term care entities. Rather, employers, banks, supermarkets–in short, the community–all play a role when it comes to understanding dementia, including Alzheimer’s. Caring for family caregivers in […]

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Anthony Cirillo, FACHE Anthony is president of The Aging Experience. He helps organizations craft experiences and seize opportunities the mature marketplace. He helps family caregivers thrive and individuals make educated aging decisions. A consultant and professional speaker, Anthony is a monthly contributor on The Charlotte Today program, the about.com expert in Senior Care, an executive board member of CCAL, and a member of the Dementia Action Alliance. In his home community, he participates in Huntersville CARES, a dementia-friendly community initiative, and is a board member of the Lake Norman Family Health Clinic. As someone who helped launch the patient experience movement, Anthony has a unique ability to envision the future state of health care, see solutions before others see problems and formulate answers before people understand the question. He has been called innovative, inventive, original and resourceful. He provides logical support for futuristic thinking and makes difficult to understand ideas easier for people to comprehend. Anthony can connect the dots in healthcare. CEOs retain him for big- picture thinking.

Anthony Cirillo, FACHE, ABC has 5 post(s) at EngagingPatients.org

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Patient-Centered Care

Becoming Dementia Friendly: a Strategic Imperative for Health Care

Next week begins National Caregivers Month, and new statistics from the AARP and National Alliance for Caregiving show that non-paid family caregivers are becoming a diverse group. While still predominantly baby boomer women, millennials hit the radar, making up 25 percent of family caregivers, split evenly between men and women. That’s 10 million people. Clearly, […]

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Anthony Cirillo, FACHE Anthony is president of The Aging Experience. He helps organizations craft experiences and seize opportunities the mature marketplace. He helps family caregivers thrive and individuals make educated aging decisions. A consultant and professional speaker, Anthony is a monthly contributor on The Charlotte Today program, the about.com expert in Senior Care, an executive board member of CCAL, and a member of the Dementia Action Alliance. In his home community, he participates in Huntersville CARES, a dementia-friendly community initiative, and is a board member of the Lake Norman Family Health Clinic. As someone who helped launch the patient experience movement, Anthony has a unique ability to envision the future state of health care, see solutions before others see problems and formulate answers before people understand the question. He has been called innovative, inventive, original and resourceful. He provides logical support for futuristic thinking and makes difficult to understand ideas easier for people to comprehend. Anthony can connect the dots in healthcare. CEOs retain him for big- picture thinking.

Anthony Cirillo, FACHE, ABC has 5 post(s) at EngagingPatients.org

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Patient-Centered Care

We Can Do Better for Metastatic Breast Cancer Patients, Just Ask

October is Breast Cancer Awareness Month which I think everyone knows by now. It would be difficult to forget as the world seems to be awash in pink. And for some of us, October 13 is the most important day of this month – it is Metastatic Breast Cancer Awareness Day. I am a member […]

Patient-Centered Care

Connect Patient Engagement and Cultural Competence to Drive Health Management

Healthcare systems are evolving with the expectation that patients and families are collaborative partners in the overall plan of care. A major focus for providers is changing patient’s behavior in order to improve access, decrease cost, prevent readmission and improve health outcomes. A significant, if underappreciated, factor in this new order is the ability for […]

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Mauvareen Beverley, MD Dr. Mauvareen Beverley is Assistant Vice President at New York City Health and Hospitals Corporation (NYCHHC). Prior to this post, she was she was responsible for the Care Management Department at Kings County Hospital Center which is located in Brooklyn, NY and is part of NYCHFC. Notably, she developed a Care Management Training Program that promotes patient-centered care that emphasized improving Patient and Family Engagement and the eradicating negative language towards patients such as Frequent Flyers, Non-compliant and Drug Seekers.

Mauvareen Beverley, MD has 3 post(s) at EngagingPatients.org


Patient-Centered Care

HERE TO HOME: Effectively Engaging Heart Failure Patients in Their Care

As a Planetree hospital, Griffin Hospital is committed to engaging patients and families with access to information and education. In 2012, we identified a lack of consistent patient disease education with teach-back which contributed to a high readmission rate for Heart Failure. We introduced “HERE TO HOME,” a program to address communication and patient education […]

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Kathleen M. Martin, RN, BSN, CCM, CPC-H Kathleen M. Martin, RN, BSN, CCM, CPC-H, has been Vice President of Patient Safety and Care Improvement since 2006 and currently leads the Quality Performance Improvement initiatives for Griffin Hospital, a 160-bed community acute care facility. Prior to this position, Kathleen served as an Assistant Vice President of Case Management and Medical Records since 1983. Kathleen was instrumental in developing the Palliative Care Program in collaboration with the Connecticut Hospice which enables patients to experience patient-centered end of life care. Kathleen currently leads a community collaborative “Gateway To Health” to reduce heart failure readmissions with area skilled facilities and home care agencies. Kathleen also has facilitated bereavement and support groups for the community for the past 25 years. She is a member of CMSA, AAPC and serves on the QA Board of the Connecticut Hospital Association.

Kathleen M. Martin, RN, BSN, CCM, CPC-H has 1 post(s) at EngagingPatients.org

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