Beth Israel Deaconess Medical Center (BIDMC) in Boston, Massachusetts, has a long history of personalized patient care and community service, which now includes a program of inpatient rounding performed by patient and family advisors. Leaders of BIDMC’s Patient and Family Engagement team described the rounding program in a presentation to the Massachusetts Coalition for the […]
It is with great joy I heard the OpenNotes Collaborative was named institutional winner of the John Q. Sherman Award for Excellence in Patient Engagement, at the NPSF Patient Safety Congress in May, 2014. In our 24 by 7 ecosystem, we often miss the ability to prioritize the connection between people, the real connections that […]
When we talk about patient and family engagement, it’s tough not to consider the barriers. Problems with health literacy, for example, may hinder patients’ understanding of diagnoses, medication regimens, and care plans. Fear of being considered “difficult” may prevent patients from speaking up. Providers may not have to tools, training, or time to actively engage […]