Tag Archives: Patient Experience

The Business of Healthcare

Engagement as a Strategy—Not a Buzzword—for Business Success

I’ve been paying attention recently to the word “strategy,” often used in writing about the business of healthcare. Health systems and other organizations find themselves in an increasingly competitive business environment. Rising healthcare costs, value-based care, and high-deductible health plans lead patients and payers to look carefully at cost and value as they make decisions. […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Carr lives and works in Lunenburg, Massachusetts.

Susan Carr has 18 post(s) at EngagingPatients.org

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MITSS Annual Dinner

Support Patients and Care Teams, Keep Technology in Its Place

Bridget Duffy is more than a leader in the patient experience movement; she is also a champion for the needs of clinicians. The interests of patients, families, clinicians, and all others involved in healthcare should aligned in  systems that devote resources to supporting human relationships that are central to good patient care and outcomes. Technology […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Carr lives and works in Lunenburg, Massachusetts.

Susan Carr has 18 post(s) at EngagingPatients.org

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2017 Sherman Award Winners

Congratulations 2017 Sherman Award for Excellence in Patient Engagement Winners!

Editor’s Note: Today, we presented the 2017 Sherman Awards for Excellence in Patient Engagement and named 2017’s finalists during the National Patient Safety Foundation’s Annual Congress. Below is the release that was issued this afternoon. During the coming months, EngagingPatients.org will feature the winners and finalists as guest bloggers. University of Rochester Medical Center’s UR Voice […]

patient experience

The Power of ‘&’ in Patient Experience & Engagement

Editor’s Note: Next week, April 24–28, The Beryl Institute (one of Engaging Patients’ partner organizations) will celebrate Patient Experience Week. Each year, PX Week provides a focused time for organizations to celebrate and reenergize their commitment to improving the patient experience and honoring all healthcare workers for their efforts on behalf of patients. In this […]

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Stacy Palmer, Senior Vice President of The Beryl Institute Stacy Palmer is senior vice president of The Beryl Institute, the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. With a commitment to gather, understand and integrate insights and ideas from The Beryl Institute community, Stacy has helped establish a resource library of proven practices and research sharing how healthcare organizations around the globe are creating positive experiences for patients, family members and caregivers.

Stacy Palmer, senior vice president of The Beryl Institute has 2 post(s) at EngagingPatients.org

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Partners in Care

Family Caregivers: Impacting (and Impacted by) the Patient Experience

Former First Lady Rosalynn Carter said, “You have either been a caregiver, you are a caregiver, you will be a caregiver, or someone will care for you.” There is no denying the role of caregiver can be one of the most unexpected and exhausting challenges a loved one faces, but it has also been referred […]

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Stacy Palmer, Senior Vice President of The Beryl Institute Stacy Palmer is senior vice president of The Beryl Institute, the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. With a commitment to gather, understand and integrate insights and ideas from The Beryl Institute community, Stacy has helped establish a resource library of proven practices and research sharing how healthcare organizations around the globe are creating positive experiences for patients, family members and caregivers.

Stacy Palmer, senior vice president of The Beryl Institute has 2 post(s) at EngagingPatients.org

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Patient-Centered Care

Improving the Patient Experience: Best Practices for Becoming Dementia Friendly

The future success of providers hinges on an understanding that societal health is more than just about population health and that ACO players are not just hospitals, physicians and long-term care entities. Rather, employers, banks, supermarkets–in short, the community–all play a role when it comes to understanding dementia, including Alzheimer’s. Caring for family caregivers in […]

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Anthony Cirillo, FACHE Anthony is president of The Aging Experience. He helps organizations craft experiences and seize opportunities the mature marketplace. He helps family caregivers thrive and individuals make educated aging decisions. A consultant and professional speaker, Anthony is a monthly contributor on The Charlotte Today program, the about.com expert in Senior Care, an executive board member of CCAL, and a member of the Dementia Action Alliance. In his home community, he participates in Huntersville CARES, a dementia-friendly community initiative, and is a board member of the Lake Norman Family Health Clinic. As someone who helped launch the patient experience movement, Anthony has a unique ability to envision the future state of health care, see solutions before others see problems and formulate answers before people understand the question. He has been called innovative, inventive, original and resourceful. He provides logical support for futuristic thinking and makes difficult to understand ideas easier for people to comprehend. Anthony can connect the dots in healthcare. CEOs retain him for big- picture thinking.

Anthony Cirillo, FACHE, ABC has 5 post(s) at EngagingPatients.org

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Data-Driven Insights

What We Learned about Patient Experience at Consumer Reports

  Few health researchers have the chance to survey hundreds of thousands of American consumers on health topics but we did just that as leaders of the research teams that led, designed, fielded and reported patient experience data at Consumer Reports from 2008 to 2013. From ADHD to weight loss, from back pain to laser […]

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Elissa Schuler Adair, PhD and Mark Kotkin, PhD Elissa Schuler Adair, PhD, Senior Scholar, Center for Ethics in Health, Oregon Health & Science University. A consumer health advocate, data scientist and trained ethnographer, she is an independent consultant to non-profit, media, government and entrepreneurial initiatives based in Portland, Oregon. Mark Kotkin, PhD, served on the Consumer Reports Survey Research team for 27 years, retiring as its Director.

Elissa Schuler Adair, PhD and Mark Kotkin, PhD has 1 post(s) at EngagingPatients.org


2016 JQS Award Finalist

COPD process redesign improves patient experience and boosts patient engagement

So, what do you do when you realize care is not as efficient and easy as it could be for a person seeking your help with a medical problem? You consider process redesign. That is exactly as it was for some of our patients with Chronic Obstructive Pulmonary Disease (COPD). There did not seem to […]

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Vera DePalo, MD Vera A. De Palo, MD, FCCP, a Pulmonary Medicine and Intensive Care specialist, is the Chief Medical Officer at Signature Healthcare, Brockton Massachusetts. Dr. De Palo is Associate Professor of Medicine at the Alpert Medical School of Brown University and has 23 years of clinical experience and 15 years of administrative experience. Her focuses include quality improvement, patient safety, and program development.

Vera DePalo, MD has 1 post(s) at EngagingPatients.org


Shifting the Paradigm

The Evolution of Patient Expectations: Two Lessons from the Past

Editor’s Note: In this week’s post, Lisa Sams discusses the evolution of patient expectations and engagement and poses questions about using lessons learned to accelerate change. We encourage your feedback and responses to these questions. Please feel free to share in the comments section following the post. “Our Patients Expected, Better . . .” He […]

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Lisa Sams, MSN, RNC Lisa Sams, MSN, RN, is founder and president of Clinical Linkages. Clinical Linkages provides services and resources to health care organizations that result in safer, more effective patient care using the principles of Evidence-Based Practice (EBP). Building teams and improving patient outcomes are the heart of Ms. Sams' work. She has more than 30 years of nursing experience in academic centers and community hospitals.

Lisa Sams, MSN, RNC has 6 post(s) at EngagingPatients.org

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Patient Empathy through Storytelling

Sparking Empathy with Patient Storytelling: An Innovative Medical Training Program

Consider this: A 2011 survey reported in Health Affairs of 800 recently hospitalized patients found that only 53 percent of them felt that their physicians were empathic and caring.1 In one study where doctor-patient encounters were videotaped, researchers found that doctors often overlooked or dismissed signs of distress communicated by patients, providing empathic responses only […]

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Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health Pamela has 25+ years of leadership experience in healthcare operations, spanning the continuum of care (ambulatory, acute, rehabilitation, home care and long-term care). She joined Wellbridge Health, Inc. (wellbridgehealth.com) in 2016 as Vice-President, Clinical Operations. Wellbridge Health is a care management solutions company, the goal of which is to reduce hospital re-admissions and avoidable ER visits through integrated methods of tele-monitoring and health coaching by social workers and nurses. Ms. Greenhouse has co-authored over 30 papers in peer-reviewed scholarly journals with a focus on improving care delivery, patient centered care, patient engagement, and experienced based design. She has spoken nationally and internationally on these topics, as well. She holds an M.B.A. in Organizational Behavior.

Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health has 11 post(s) at EngagingPatients.org

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