Massachusetts Health Quality Partners, a non-profit organization of providers, health plans and consumers working to improve the quality of patient care in the state, is calling for development of a patient experience survey in oral health care. In a November press release, MHQP notes: Rigorous surveys to measure patients’ experiences of health care are common […]
The latest issue of the Patient Experience Journal (PXJ) covers a wide range of topics in articles contributed by authors working in healthcare facilities across the world. While many of the subjects covered are of interest to Engaging Patients readers, one offers an unusual perspective on a notoriously challenging task for provider organizations: implementation of […]
Editor’s Note: Health Central Hospital’s Patient and Family Advisory Council was recognized as a finalist for the 2018 Sherman Award for Excellence in Patient Engagement. The Sherman Award is co-sponsored by Taylor Healthcare and the IHI/NPSF Lucian Leape Institute. In addition to selecting Sherman Award winners each year, the judges name finalists when the caliber of their projects warrants special recognition. […]
Children often bring out the best in us. If we allow ourselves to meet them on their level, honor them for who they are, and communicate in whatever way – verbal or nonverbal – seems most effective and appropriate, the experience can be magical. That approach to engaging with others, adjusted appropriately for children and […]
Editor’s Note: Cleveland Clinic’s Our Voice Healthcare Partners Council was recognized as a finalist for the 2018 Sherman Award for Excellence in Patient Engagement. The Sherman Award is co-sponsored by Taylor Healthcare and the IHI/NPSF Lucian Leape Institute. In addition to selecting Sherman Award winners each year, the judges name finalists when the caliber of their projects warrant special recognition. […]
I’ve been paying attention recently to the word “strategy,” often used in writing about the business of healthcare. Health systems and other organizations find themselves in an increasingly competitive business environment. Rising healthcare costs, value-based care, and high-deductible health plans lead patients and payers to look carefully at cost and value as they make decisions. […]
Bridget Duffy is more than a leader in the patient experience movement; she is also a champion for the needs of clinicians. The interests of patients, families, clinicians, and all others involved in healthcare should aligned in systems that devote resources to supporting human relationships that are central to good patient care and outcomes. Technology […]
Editor’s Note: Today, we presented the 2017 Sherman Awards for Excellence in Patient Engagement and named 2017’s finalists during the National Patient Safety Foundation’s Annual Congress. Below is the release that was issued this afternoon. During the coming months, EngagingPatients.org will feature the winners and finalists as guest bloggers. University of Rochester Medical Center’s UR Voice […]
Editor’s Note: Next week, April 24–28, The Beryl Institute (one of Engaging Patients’ partner organizations) will celebrate Patient Experience Week. Each year, PX Week provides a focused time for organizations to celebrate and reenergize their commitment to improving the patient experience and honoring all healthcare workers for their efforts on behalf of patients. In this […]
Former First Lady Rosalynn Carter said, “You have either been a caregiver, you are a caregiver, you will be a caregiver, or someone will care for you.” There is no denying the role of caregiver can be one of the most unexpected and exhausting challenges a loved one faces, but it has also been referred […]