Tag Archives: Patient Experience

Patient and Family Advisory Councils

Health Central Hospital’s PFAC: The Voice at the Heart of Things

Editor’s Note: Health Central Hospital’s Patient and Family Advisory Council was recognized as a finalist for the 2018 Sherman Award for Excellence in Patient Engagement. The Sherman Award is co-sponsored by Taylor Healthcare and the IHI/NPSF Lucian Leape Institute. In addition to selecting Sherman Award winners each year, the judges name finalists when the caliber of their projects warrants special recognition. […]

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Allison Sandera Allison Sandera is a project manager with the Florida Hospital Association, aiding member hospitals and health systems in providing the highest quality of care to all Floridians through quality improvement and patient safety collaboratives and educational activities. She established and leads the association’s Patient and Family Engagement (PFE) Learning Collaborative, providing strategic guidance to hospital administrators on key PFE concepts and strategies, such as establishing or expanding patient & family advisory councils.

Allison Sandera has 1 post(s) at EngagingPatients.org


Pediatric Medicine

Pediatrics as a Model for Patient Engagement

Children often bring out the best in us. If we allow ourselves to meet them on their level, honor them for who they are, and communicate in whatever way – verbal or nonverbal – seems most effective and appropriate, the experience can be magical. That approach to engaging with others, adjusted appropriately for children and […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 27 post(s) at EngagingPatients.org

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Patients as Partners

Cleveland Clinic’s ‘Our Voice Healthcare Partners Council’

Editor’s Note: Cleveland Clinic’s Our Voice Healthcare Partners Council was recognized as a finalist for the 2018 Sherman Award for Excellence in Patient Engagement. The Sherman Award is co-sponsored by Taylor Healthcare and the IHI/NPSF Lucian Leape Institute. In addition to selecting Sherman Award winners each year, the judges name finalists when the caliber of their projects warrant special recognition. […]

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Julie Rish, PhD Julie Rish is a clinical psychologist and director of design and best practice in the Office of Patient Experience at the Cleveland Clinic. She is the director of communication skills training and an assistant professor of medicine at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University. Rish’s work focuses on applying human-centered design to improve patient experience and co-designing partnering with patients to transform healthcare. She is passionate about improving experience for patients and caregivers, speaks nationally on this topic and was the recipient of the 2016 Press Ganey Success Story® award.

Julie Rish, PhD has 1 post(s) at EngagingPatients.org


The Business of Healthcare

Engagement as a Strategy—Not a Buzzword—for Business Success

I’ve been paying attention recently to the word “strategy,” often used in writing about the business of healthcare. Health systems and other organizations find themselves in an increasingly competitive business environment. Rising healthcare costs, value-based care, and high-deductible health plans lead patients and payers to look carefully at cost and value as they make decisions. […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 27 post(s) at EngagingPatients.org

Check out my: Twitter


MITSS Annual Dinner

Support Patients and Care Teams, Keep Technology in Its Place

Bridget Duffy is more than a leader in the patient experience movement; she is also a champion for the needs of clinicians. The interests of patients, families, clinicians, and all others involved in healthcare should aligned in  systems that devote resources to supporting human relationships that are central to good patient care and outcomes. Technology […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 27 post(s) at EngagingPatients.org

Check out my: Twitter


2017 Sherman Award Winners

Congratulations 2017 Sherman Award for Excellence in Patient Engagement Winners!

Editor’s Note: Today, we presented the 2017 Sherman Awards for Excellence in Patient Engagement and named 2017’s finalists during the National Patient Safety Foundation’s Annual Congress. Below is the release that was issued this afternoon. During the coming months, EngagingPatients.org will feature the winners and finalists as guest bloggers. University of Rochester Medical Center’s UR Voice […]

patient experience

The Power of ‘&’ in Patient Experience & Engagement

Editor’s Note: Next week, April 24–28, The Beryl Institute (one of Engaging Patients’ partner organizations) will celebrate Patient Experience Week. Each year, PX Week provides a focused time for organizations to celebrate and reenergize their commitment to improving the patient experience and honoring all healthcare workers for their efforts on behalf of patients. In this […]

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Stacy Palmer, Senior Vice President of The Beryl Institute Stacy Palmer is senior vice president of The Beryl Institute, the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. With a commitment to gather, understand and integrate insights and ideas from The Beryl Institute community, Stacy has helped establish a resource library of proven practices and research sharing how healthcare organizations around the globe are creating positive experiences for patients, family members and caregivers.

Stacy Palmer, senior vice president of The Beryl Institute has 2 post(s) at EngagingPatients.org

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Partners in Care

Family Caregivers: Impacting (and Impacted by) the Patient Experience

Former First Lady Rosalynn Carter said, “You have either been a caregiver, you are a caregiver, you will be a caregiver, or someone will care for you.” There is no denying the role of caregiver can be one of the most unexpected and exhausting challenges a loved one faces, but it has also been referred […]

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Stacy Palmer, Senior Vice President of The Beryl Institute Stacy Palmer is senior vice president of The Beryl Institute, the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. With a commitment to gather, understand and integrate insights and ideas from The Beryl Institute community, Stacy has helped establish a resource library of proven practices and research sharing how healthcare organizations around the globe are creating positive experiences for patients, family members and caregivers.

Stacy Palmer, senior vice president of The Beryl Institute has 2 post(s) at EngagingPatients.org

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Patient-Centered Care

Improving the Patient Experience: Best Practices for Becoming Dementia Friendly

The future success of providers hinges on an understanding that societal health is more than just about population health and that ACO players are not just hospitals, physicians and long-term care entities. Rather, employers, banks, supermarkets–in short, the community–all play a role when it comes to understanding dementia, including Alzheimer’s. Caring for family caregivers in […]

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Anthony Cirillo, FACHE Anthony is president of The Aging Experience. He helps organizations craft experiences and seize opportunities the mature marketplace. He helps family caregivers thrive and individuals make educated aging decisions. A consultant and professional speaker, Anthony is a monthly contributor on The Charlotte Today program, the about.com expert in Senior Care, an executive board member of CCAL, and a member of the Dementia Action Alliance. In his home community, he participates in Huntersville CARES, a dementia-friendly community initiative, and is a board member of the Lake Norman Family Health Clinic. As someone who helped launch the patient experience movement, Anthony has a unique ability to envision the future state of health care, see solutions before others see problems and formulate answers before people understand the question. He has been called innovative, inventive, original and resourceful. He provides logical support for futuristic thinking and makes difficult to understand ideas easier for people to comprehend. Anthony can connect the dots in healthcare. CEOs retain him for big- picture thinking.

Anthony Cirillo, FACHE, ABC has 5 post(s) at EngagingPatients.org

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Data-Driven Insights

What We Learned about Patient Experience at Consumer Reports

  Few health researchers have the chance to survey hundreds of thousands of American consumers on health topics but we did just that as leaders of the research teams that led, designed, fielded and reported patient experience data at Consumer Reports from 2008 to 2013. From ADHD to weight loss, from back pain to laser […]

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Elissa Schuler Adair, PhD and Mark Kotkin, PhD Elissa Schuler Adair, PhD, Senior Scholar, Center for Ethics in Health, Oregon Health & Science University. A consumer health advocate, data scientist and trained ethnographer, she is an independent consultant to non-profit, media, government and entrepreneurial initiatives based in Portland, Oregon. Mark Kotkin, PhD, served on the Consumer Reports Survey Research team for 27 years, retiring as its Director.

Elissa Schuler Adair, PhD and Mark Kotkin, PhD has 1 post(s) at EngagingPatients.org