Tag Archives: John Q. Sherman Award

The Transformation of Healthcare

A Retrospective on Patient Engagement: Following the Journey to Excellence

Having recently completed my third year on the judging panel for the John Q. Sherman (JQS) Award for Excellence in Patient Engagement (proffered by EngagingPatients.org in partnership with the National Patient Safety Foundation), it’s a great time to reflect on the evolution of patient engagement as evidenced in the nominations. Since its inception, the JQS […]


Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health Pamela has 25+ years of leadership experience in healthcare operations, spanning the continuum of care (ambulatory, acute, rehabilitation, home care and long-term care). She joined Wellbridge Health, Inc. (wellbridgehealth.com) in 2016 as Vice-President, Clinical Operations. Wellbridge Health is a care management solutions company, the goal of which is to reduce hospital re-admissions and avoidable ER visits through integrated methods of tele-monitoring and health coaching by social workers and nurses. Ms. Greenhouse has co-authored over 30 papers in peer-reviewed scholarly journals with a focus on improving care delivery, patient centered care, patient engagement, and experienced based design. She has spoken nationally and internationally on these topics, as well. She holds an M.B.A. in Organizational Behavior.

Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health has 11 post(s) at EngagingPatients.org

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The Path to Better Care

Engaging Patients: 7 Lessons We’ve Learned

Since joining the EngagingPatients.org team in December 2014, I have been routinely astonished and impressed by the remarkable work being done throughout the country to improve the way patients are engaged in their own healthcare. Your passion and commitment to improving patient outcomes is pervasive and the enthusiasm convey through each project is contagious. But […]


Arundi Venkayya Arundi Venkayya is marketing and public relations manager for Taylor Healthcare, curator of EngagingPatients.org and administrator of the Sherman Award program which recognizes excellence in patient and family engagement. Before joining Taylor Healthcare, Arundi was an editor at the Dayton Daily News and served as public relations manager for Dayton Children's Hospital.

Arundi Venkayya has 9 post(s) at EngagingPatients.org

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2015 JQS Award Finalist

HAP – Giving Voice to Patients

Committed to transforming care from hospital-centric to patient-centric, The Hospital & Healthsystem Association of Pennsylvania (HAP) is providing our members with a carefully crafted plan along with the training and tools to give voice to patients statewide. Patients are our inspiration and guiding lights as presented in this video blog, featuring Kirsten’s story. Unable to […]

A Call to Action

Patient Engagement Begins Here: Know Thy Patient

She was admitted last night from the Emergency Department and is scheduled for cardiac catheterization today. Her chart says she is 84 years old, resides in long-term care and her name is Annie Smith. It’s a hectic morning on your medical unit with patients in all of the 24 beds. It promises to be “one […]


Lisa Sams, MSN, RNC Lisa Sams, MSN, RN, is founder and president of Clinical Linkages. Clinical Linkages provides services and resources to health care organizations that result in safer, more effective patient care using the principles of Evidence-Based Practice (EBP). Building teams and improving patient outcomes are the heart of Ms. Sams' work. She has more than 30 years of nursing experience in academic centers and community hospitals.

Lisa Sams, MSN, RNC has 6 post(s) at EngagingPatients.org

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Paths to Patient-Centered Care

Exceeding Expectations: Moving from Task-based to Relationship-based Care

Patient-centered care. Family-centered care. Relationship-based care. I see these terms used freely around the Internet and blogosphere. I suspect they mean different things to different people, but as a patient advocate, I think they merit serious discussion. In shifting from a task-based approach to more a patient- and family-centered model of care that seeks to […]

Engaging Patients in Infection Prevention

First, Seek to Understand

I have been working in infectious diseases as a clinician over 10 years and continue to be struck by two things. One is how we as healthcare providers assume that we know how the patient is feeling and two, how little effort is spent in setting the stage, inviting a conversation and having a meaningful […]

Physician-Patient Communication

OpenNotes: the Empathy Catalyst that’s Spurring a Revolution in Care

It is with great joy I heard the OpenNotes Collaborative was named institutional winner of the John Q. Sherman Award for Excellence in Patient Engagement, at the NPSF Patient Safety Congress in May, 2014. In our 24 by 7 ecosystem, we often miss the ability to prioritize the connection between people, the real connections that […]


Ajay Sharma, MBA, CSSBB, FHIMSS Ajay Sharma is the Principal of Inspirus Consulting, LLC, a consultancy firm dedicated to true organizational advisory and strategy. He has over 22 years of experience working with customers and has been in IT consulting and systems integration since 1997. He has worked for global systems integrators and has been an Ambulatory Project Manager at Children’s Hospital, Los Angeles, responsible for development of speciality clinical progress notes and an IT Program Manager at UC Health in Cincinnati. Ajay is a HIMSS Fellow (FHIMSS) awarded to him for his contribution towards the advocacy and promotion of Healthcare IT.

Ajay Sharma, MBA, CSSBB, FHIMSS has 1 post(s) at EngagingPatients.org

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Redesigning the Care Experience

Don’t Forget the ‘Patient’ in Patient Engagement

Every patient is different. And, so it seems, is every definition of patient engagement. No real revelation there. But it does expose a foundational imperative — where does patient engagement start? The easy answer, of course, is with the patient. But reality shows us that it often starts with caregivers and health care administrators who […]


Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

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