Tag Archives: patient-centered communications

Paths to a Better Care Experience

A Wish List for My Healthcare Practitioners

Those of us who live mostly on the “inside” of healthcare sometimes need to go outside to realize what the patient experience is really like — and how it might be improved. I have long preached that healthcare insiders should not be the chief architects of the healthcare experience. It must come from the patient’s […]


Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

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Paths to Patient-Centered Care

Communication: a Powerful Remedy to Cure Ailing Quality and Experiences in Healthcare

The rising emphasis on “The Patient Experience” has stimulated an overwhelming spectrum of improvement offerings: patient-centered architecture, facility design, technology devices, patient engagement/education tools, survey evaluation tools, marketing campaigns, fashionable hospital gowns, artistic decor…and so much more! How do we rank and prioritize the plethora of improvement opportunities? What is MOST important? Communication represents a […]

Patient-Centered Communication

Closing Communication Gaps, Engaging Patients in Meaningful Ways

I have been working with healthcare providers for over 20 years and, fortunately, I haven’t had to view care from the patient’s perspective very often. We all talk about the importance of engaging patients, improving communication and patient safety but all of those terms become increasing more important, and more personal, when it is you […]


John Reumann As the Director of Patient Safety Solutions for Standard Register Healthcare, John Reumann works with hospitals and a field-based team to create a culture of safety through development and implementation of solutions and services aimed at standardizing and improving patient identification, providing clinicians and staff with tools to better engage patients and families as partners in promoting safer care, and developing communication strategies to support the multitude of other safety concerns that hospitals face.

John Reumann has 1 post(s) at EngagingPatients.org

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