Tag Archives: health literacy

Health Literacy

Two Simple Strategies for Engaging Patients With Writing

There’s one thing on which most patient advocates agree: the quality of written communications can help motivate patients to participate in their own care and improve their health literacy. In my post last month, I discussed how to do this with written materials. I try to build each document around three pillars: audience, purpose, and […]

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Christopher Trudeau, JD Christopher Trudeau, JD, has a dual appointment as an associate professor in the UAMS Center for Health Literacy and as an associate professor of law at the UALR Bowen School of Law. Chris is an expert on health literacy, plain language and the law. His views are his own; they do not necessarily represent those of his employers. He may be reached at ctrudeau@uams.edu.

Christopher Trudeau, JD has 6 post(s) at EngagingPatients.org

Check out my: Twitter


Patient Engagement

Helping Patients and Doctors Understand the Value of OpenNotes

To say “I had a few questions” after learning I had a brain tumor is an understatement. Born on the cusp between Generation X and the Millennials, my instinctual response as a patient—after posting a hospital selfie to Instagram, of course—is to Google every new medical term I encounter. For the most part, I find […]

Patient Empowerment

Engagement Begins With Empowerment

I recently attended a lecture by a high school English teacher on the topic of empowerment. She shared the results of an experiment she had done in her classroom where she tried to improve her students’ care and storage of notebook computers used during class. She described engaging her students by sharing with them how […]

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Janette Bisbee, MSN, RN-BC, NHA Janette Bisbee is the education/project manager for The Hospital & Healthsystem Association of Pennsylvania’s (HAP) Hospital Improvement Innovation Network (HIIN). Janette leads person and family engagement efforts at HAP, assisting member hospitals to operationalize person-and-family-centered care in their organizations. Janette has been a registered nurse for 25 years, and prior to joining HAP, spent the majority of her career in the field of long-term care. In addition to being an RN, Janette is a board certified gerontological nurse, and holds a Pennsylvania Nursing Home Administrator license.

Janette Bisbee, MSN, RN-BC, NHA has 1 post(s) at EngagingPatients.org


Best Practices

How to Engage Patients With Written Materials

One common thread connects all aspects of patient engagement: To truly engage patients, we must communicate with them in health-literate ways so they can be active participants in their own care. For written materials (digital or print), that means using the principles of plain language. While there is a lot written about the need to […]

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Christopher Trudeau, JD Christopher Trudeau, JD, has a dual appointment as an associate professor in the UAMS Center for Health Literacy and as an associate professor of law at the UALR Bowen School of Law. Chris is an expert on health literacy, plain language and the law. His views are his own; they do not necessarily represent those of his employers. He may be reached at ctrudeau@uams.edu.

Christopher Trudeau, JD has 6 post(s) at EngagingPatients.org

Check out my: Twitter


Health Literacy

Understanding the Power of Health Literacy

Providing patients and family caregivers with understandable health information might seem like common sense, but it’s not as common as you might think – and its impact on care has big implications when it comes to health outcomes and the cost of healthcare. The Institute of Medicine defines health literacy as “the degree to which […]

Health Policy

HHS Endorses Patient Engagement in Draft Strategic Plan

In my post last month about integrating health literacy within an organization, I wrote about using an organization’s own strategic planning to help make your case for integrating health literacy and patient engagement. Well, just a few days after I submitted that post, the U.S. Department of Health & Human Services (HHS), through its own […]

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Christopher Trudeau, JD Christopher Trudeau, JD, has a dual appointment as an associate professor in the UAMS Center for Health Literacy and as an associate professor of law at the UALR Bowen School of Law. Chris is an expert on health literacy, plain language and the law. His views are his own; they do not necessarily represent those of his employers. He may be reached at ctrudeau@uams.edu.

Christopher Trudeau, JD has 6 post(s) at EngagingPatients.org

Check out my: Twitter


Health Literacy

Health Literacy: Making the Case to Organizations

Picture this: you are speaking to a group of leaders in a health system. They aren’t on their smartphones answering emails; they are engaged, interested and listening to every word you say. How great would that feel? I know; I know. This is not reality. So the question becomes, how do you engage these decision-makers […]

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Christopher Trudeau, JD Christopher Trudeau, JD, has a dual appointment as an associate professor in the UAMS Center for Health Literacy and as an associate professor of law at the UALR Bowen School of Law. Chris is an expert on health literacy, plain language and the law. His views are his own; they do not necessarily represent those of his employers. He may be reached at ctrudeau@uams.edu.

Christopher Trudeau, JD has 6 post(s) at EngagingPatients.org

Check out my: Twitter


Patient-Centered Communication

Improving Patient Engagement Through Clear Health Communication

What do health literacy, health communication, shared decision-making, patient education and patient engagement have in common? They all focus on the individual patient being an essential part of the healthcare system, which is a step in the right direction, given the paternalistic past of healthcare. Too often, these fields are seen as distinct efforts, each […]

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Christopher Trudeau, JD Christopher Trudeau, JD, has a dual appointment as an associate professor in the UAMS Center for Health Literacy and as an associate professor of law at the UALR Bowen School of Law. Chris is an expert on health literacy, plain language and the law. His views are his own; they do not necessarily represent those of his employers. He may be reached at ctrudeau@uams.edu.

Christopher Trudeau, JD has 6 post(s) at EngagingPatients.org

Check out my: Twitter


Information Resources

Medical Librarians: Helping Patients Engage With Information

The recent emphasis on patient-centered care places a demand for quality information on both sides of the medical relationship. Physicians and nurses are tasked with communicating effectively in ever-smaller time segments. Patients must describe their symptoms and treatment progress and ask any pertinent questions in the same shrinking time frame. Additionally, some patients must work […]

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Barbara B. Jones Barb Jones is a health sciences librarian with the National Network of Libraries of Medicine, MidContinental Region. She is the Missouri coordinator and represents the six-state MidContinental Region as library advocacy project coordinator. Her work experience includes clinical librarianship in both hospital and clinic settings as well as program development, teaching and training in academic settings. She is particularly interested in developing new roles for librarians including patient safety and knowledge management, library assessment and evaluation, and advocacy issues. Barb has a master’s degree in library science from the University of Arizona. She is based at and serves on the library staff at the J. Otto Lottes Health Science Library at the University of Missouri.

Barbara B. Jones has 1 post(s) at EngagingPatients.org


Advancing Health Literacy

Helping Patients Feel Knowledgeable

In an earlier post, we discussed how patients might feel stupid when faced with a medical crisis. Medical professionals can help patients feel knowledgeable and reverse that feeling, which will increase patient satisfaction and improve the organization’s bottom line. Today, patients are smarter and better informed than ever before. Access to information—reliable or not—is as […]

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Randi Oster and Kathleen Cattrall RANDI REDMOND OSTER is founder and president of Help Me HealthTM, whose mission is to transform how healthcare thinks about the patient experience to improve outcomes and the bottom line. She is also the author of Questioning Protocol, which helps patients navigate the healthcare system and medical professionals understand the patient perspective. Randi spent the first 18 years of her career at GE working on complex aerospace systems and building profitable financial services businesses. Skills she gained at GE empowered her to effectively navigate the healthcare system for her son, find opportunities for process improvements for hospitals and launch Help Me Health. KATHLEEN CATTRALL is chief experience officer of Help Me Health. She is a customer experience trailblazer credited with establishing new standards and methods for companies dogged by customer challenges. She believes that the experiences customers have with companies have economic value in the same way that a company’s products have value. Her reputation as a subject matter expert in the customer experience space makes her a sought-after contributor to Forrester Research white papers, for blogs and as a speaker.

Randi Oster and Kathleen Cattrall has 1 post(s) at EngagingPatients.org