Tag Archives: Care Transitions

Patient and Family Engagement

The Challenge of Accidental Engagement

Watching coverage of rescues following tropical storm Harvey reinforced my growing awareness of a national problem. And I’m not thinking about storms and flooding (although the calamity continues). I’m increasingly aware of a large population of individuals and—if they’re lucky—their family caregivers who are engaged in challenging home care situations, often hidden, often without training or […]

Tags:

Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 44 post(s) at EngagingPatients.org

Check out my: Twitter


2015 JQS Award Nominee

Encore Presentation: Improving Care Transitions, Reducing Readmissions

by Andrea Kmetz, RN, and Marie Robertson, BS Editor’s Note: With nominations for the 2017 Sherman Award for Excellence in Patient Engagement opening in one week, we are pleased to offer this encore presentation from our friends at Meritage ACO. Meritage was a finalist for the 2015 Sherman Award. We hope you will take some […]

Tags:

Andrea Kmetz, RN, and Marie Robertson Andrea Kmetz, BS, RN is the Director of Care Management and Quality Assurance at the Meritage Medical Network and Meritage ACO. She is responsible for multidisciplinary complex case management and care transitions coaching for 41,000 enrollees as well as multitude of quality initiatives. Marie Robertson, BS, is Quality Management Coordinator for the Meritage Medical Network and Meritage ACO. She works with Andrea to implement quality assurance initiatives in addition to coordinating community wellness programs, CME events and other projects.

Andrea Kmetz, RN, and Marie Robertson, BS has 2 post(s) at EngagingPatients.org

Check out my: Twitter LinkedIn


2015 JQS Award Nominee

Meritage ACO: Improving Care Transitions, Reducing Readmissions

  “It looks like you’ve had another exacerbation of your COPD. I really would like you to start using home oxygen. And there are some other medications I would like to adjust here…” William hears the ER doctor at Marin General Hospital (MGH) but can’t help letting his mind wander. This is his third time […]

Tags:

Andrea Kmetz, RN, and Marie Robertson Andrea Kmetz, BS, RN is the Director of Care Management and Quality Assurance at the Meritage Medical Network and Meritage ACO. She is responsible for multidisciplinary complex case management and care transitions coaching for 41,000 enrollees as well as multitude of quality initiatives. Marie Robertson, BS, is Quality Management Coordinator for the Meritage Medical Network and Meritage ACO. She works with Andrea to implement quality assurance initiatives in addition to coordinating community wellness programs, CME events and other projects.

Andrea Kmetz, RN, and Marie Robertson, BS has 2 post(s) at EngagingPatients.org

Check out my: Twitter LinkedIn