Category Archives: 2015 JQS Award Finalist

2015 JQS Award Finalist

Involving Patients and Families in Care Design

Editor’s Note: The deadline for 2016 nominations for the John Q. Sherman Award for Excellence in Patient Engagement is just around the corner: Friday, March 11.Want to know what it takes to “Wow” our judges? In this week’s post, we take a look back at 2015 finalist Virginia Mason Medical Center. At the end of […]

2015 JQS Award Finalist

Relationship-centered Communication: A Path to Better Care, Meaningful Experiences

During doctor’s appointments, a physician’s first objective often is to assess their patients’ concerns and determine a course of action. What are their symptoms? What may be causing those symptoms? What tests should be ordered, if any? What’s the most effective treatment?   The Patient-Doctor Equation But those questions are only part of the patient-doctor […]

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Adrienne Boissy, MD, MA, Chief Experience Officer, Cleveland Clinic Adrienne Boissy, MD, MA, is the Chief Experience Officer of Cleveland Clinic. She is a staff physician at the Cleveland Clinic Mellen Center for Multiple Sclerosis and has a secondary appointment in Bioethics. Before moving into the Chief Experience Officer role, she served as the Medical Director of the Center of Excellence in Healthcare Communication. Her team has created a comprehensive program to strengthen physician and provider communication skills throughout Cleveland Clinic and has trained more than 4,000 staff physicians and house staff to date.

Adrienne Boissy, MD, MA, Chief Experience Officer, Cleveland Clinic has 1 post(s) at EngagingPatients.org

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2015 JQS Award Finalist

Family Mentor Program: Empowerment through Partnership

Editor’s note: As part of its strategy to increase transparency and give greater voice to patients and families, Children’s Healthcare of Atlanta launched a series of Family Advisory Councils (FAC),including diagnosis-specific programs as well as a system-level FAC. From these emerged a Family Mentor Program that partners experienced parents with families of children who have […]

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Roni Mintz, Family Experience Supervisor, Children's Healthcare of Atlanta For the past six years, Roni Mintz has been in the role of Family Experience Supervisor for Children's Healthcare of Atlanta where she started the Child Life Program. During that time, she was chosen by the Crohn’s and Colitis Foundation/ Georgia Tennessee Chapter as a Woman of Distinction for innovative work and leadership for making a difference in lives of children. She currently oversees the Family Advisory Council, Family Mentor Program and Family Speakers.

Roni Mintz, Family Experience Supervisor, Children's Healthcare of Atlanta has 1 post(s) at EngagingPatients.org

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2015 JQS Award Finalist

Creating an Environment that Welcomes Patients and Loved Ones as Partners in Care

The clock hands turn to 8 pm and an overhead announcement is heard throughout the hospital’s halls, “Visiting hours will be ending in 30 minutes.” At Contra Costa Regional Medical Center (CCRMC) and at many other hospitals throughout the nation, this has been a heart-wrenching moment between patients and their loved ones.   We at […]

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Jaspreet Benepal, CNO, Contra Costa Regional Medical Center & Health Centers Jaspreet Benepal, R.N., M.A., is the Chief Nursing Officer of Contra Costa Regional Medical Center and Health Centers, a public hospital system in the San Francisco Bay Area. Mrs. Benepal is responsible for coordinating the administration and management of modern, professional nursing care services at CCRMC.

Jaspreet Benepal, CNO, Contra Costa Regional Medical Center & Health Centers has 1 post(s) at EngagingPatients.org

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2015 JQS Award Finalist

The Path to Remarkable Care Experiences: Involving Patients and Families Directly in Improvements

Virginia Mason is an urban integrated health system in the Puget Sound, Washington region, with our flagship campus located in downtown Seattle. Like most healthcare organizations, we strive to actively engage patients in their clinical care. As part of our patient engagement efforts, our patients and their families are directly involved in helping improve our […]

2015 JQS Award Finalist

‘Sunday Shoes’ Put Brake on Heart Failure Readmissions

Editor’s Note: This John Q. Sherman Award finalist reminds us that sometimes the simplest ideas can make a huge impact on patient outcomes. It’s all about understanding patients, and developing solutions that engage patients on their terms.   Preston Memorial Hospital is a Critical Access Hospital is located in Preston County, West Virginia. The hospital […]

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Linda Flemmer, Director, Quality, Risk Management & Corporate Compliance, Preston Memorial Hospital Linda Flemmer, RN, BSN, is the Director of Quality, Risk Management and Corporate Compliance at Preston Memorial Hospital. She earned her Associates Degree cum laude in 1981 and her Bachelor of Science in Nursing in 1985 from the University of Florida. She has worked in Quality and Risk Management since 1994 in a variety of settings including academic medical centers, children’s hospitals, and community hospitals. She was the Preston Memorial Hospital project leader for the American Hospital Association’s Hospital Engagement Network, the genesis for the ideas leading to the Sunday Shoes Project.

Linda Flemmer, Director, Quality, Risk Management & Corporate Compliance, Preston Memorial Hospital has 1 post(s) at EngagingPatients.org

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2015 JQS Award Finalist

HAP – Giving Voice to Patients

Committed to transforming care from hospital-centric to patient-centric, The Hospital & Healthsystem Association of Pennsylvania (HAP) is providing our members with a carefully crafted plan along with the training and tools to give voice to patients statewide. Patients are our inspiration and guiding lights as presented in this video blog, featuring Kirsten’s story. Unable to […]