Tag Archives: Plain Language Works

Health Policy

HHS Endorses Patient Engagement in Draft Strategic Plan

In my post last month about integrating health literacy within an organization, I wrote about using an organization’s own strategic planning to help make your case for integrating health literacy and patient engagement. Well, just a few days after I submitted that post, the U.S. Department of Health & Human Services (HHS), through its own […]


Christopher Trudeau, JD Christopher Trudeau, JD, has a dual appointment as an associate professor in the UAMS Center for Health Literacy and as an associate professor of law at the UALR Bowen School of Law. Chris is an expert on health literacy, plain language and the law. His views are his own; they do not necessarily represent those of his employers. He may be reached at ctrudeau@uams.edu.

Christopher Trudeau, JD has 7 post(s) at EngagingPatients.org

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Patient-Centered Communication

Addressing Health Literacy Can Advance Patient Engagement

Since October is Health Literacy Month, this is a good time to look at how addressing health literacy can help healthcare organizations advance patient engagement. An individual’s “health literacy” refers to their capacity to find and use information and services to take care of their health.[1] A “health literate healthcare organization” refers to an organization […]


Audrey Riffenburgh Audrey Riffenburgh, M.A., is the President of Plain Language Works, a plain language and health literacy consulting firm. She is a PhD Candidate in Health Communication at the University of New Mexico. For over 20 years, she has guided healthcare systems and organizations across the U.S. in communicating effectively with diverse audiences and in mastering organizational change to become a “health literate organization.” Ms. Riffenburgh was also the Health Literacy Specialist for an academic medical center for several years.

Audrey Riffenburgh has 1 post(s) at EngagingPatients.org