Category Archives: Patient Engagement

Patient Engagement

Further Adventures on the Learning Curve

Earlier this month, I wrote about a friend who went through a coronary stent procedure as an engaged patient. I talked with him frequently throughout the experience, supporting his instinct to ask questions and participate in decision-making. Looking back, we see our attempts at gathering information and educating ourselves as a mixed bag. This adventure […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 27 post(s) at EngagingPatients.org

Check out my: Twitter


Patient Engagement

Decision-making on the Learning Curve

Being an engaged patient is a natural extension of my work in healthcare safety and quality, so when a friend was told he might need a coronary stent, I responded by searching for information and asking questions. I was glad to be able to help and to see my friend engaged in his care. In […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 27 post(s) at EngagingPatients.org

Check out my: Twitter


Patient Engagement

Patients Engaging as Partners in Research

Engaging in research is among many ways patients are improving the healthcare system and contributing to medical knowledge. Patients have always being involved in research as participants in clinical trials; now they are also helping to design, implement and evaluate research. PCORI—the Patient Controlled Outcomes Research Institute)—is one such program that includes patients as equal […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 27 post(s) at EngagingPatients.org

Check out my: Twitter


Patient Engagement

Helping Patients and Doctors Understand the Value of OpenNotes

To say “I had a few questions” after learning I had a brain tumor is an understatement. Born on the cusp between Generation X and the Millennials, my instinctual response as a patient—after posting a hospital selfie to Instagram, of course—is to Google every new medical term I encounter. For the most part, I find […]

Patient Engagement, Uncategorized

Physical Therapy: Platform for Patient Engagement

For me, a yoga mat and foam roller count as professional tools. They also represent my personal commitment to patient engagement. I’ve worked as a writer and editor for a long time and, most days, spend hours sitting at the computer. That and other things I sometimes overdo—gardening, dancing, life in general—lead to aches and […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 27 post(s) at EngagingPatients.org

Check out my: Twitter


Patient Engagement

Engaged Patient Helps Himself by Helping Caregivers

When I said, “Let me know if there’s anything I can do to help,” I had no idea what I was I was in for. The friend I offered to help was on the cusp of a medical adventure neither he nor I could have imagined. In addition to being sicker than I realized, he […]

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Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 27 post(s) at EngagingPatients.org

Check out my: Twitter


Patient Empathy through Storytelling

Sparking Empathy with Patient Storytelling: An Innovative Medical Training Program

Consider this: A 2011 survey reported in Health Affairs of 800 recently hospitalized patients found that only 53 percent of them felt that their physicians were empathic and caring.1 In one study where doctor-patient encounters were videotaped, researchers found that doctors often overlooked or dismissed signs of distress communicated by patients, providing empathic responses only […]

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Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health Pamela has 25+ years of leadership experience in healthcare operations, spanning the continuum of care (ambulatory, acute, rehabilitation, home care and long-term care). She joined Wellbridge Health, Inc. (wellbridgehealth.com) in 2016 as Vice-President, Clinical Operations. Wellbridge Health is a care management solutions company, the goal of which is to reduce hospital re-admissions and avoidable ER visits through integrated methods of tele-monitoring and health coaching by social workers and nurses. Ms. Greenhouse has co-authored over 30 papers in peer-reviewed scholarly journals with a focus on improving care delivery, patient centered care, patient engagement, and experienced based design. She has spoken nationally and internationally on these topics, as well. She holds an M.B.A. in Organizational Behavior.

Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health has 11 post(s) at EngagingPatients.org

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Patient Engagement

Let’s Talk Patient-Centered Care, Let’s Talk about Communication and Collaboration

There are so many good things happening in healthcare to advance patient and family engagement. Yet, when I boot up my computer and check my Twitter feed, I just shake my head wondering if people have missed the point. Perhaps, it’s inevitable with Twitter’s 140-character limitation. However, it sounds as though people think they’ve found […]



Christine Winters Curator of EngagingPatients.org, Christine has a passion for healthcare -- enhancing the patient experience and patient safety. As an advocate for family members with Alzheimer's and heart disease, she takes a personal interest in the transformation of healthcare and looks for opportunities to play a role.

Christine Winters has 8 post(s) at EngagingPatients.org

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Patient Engagement

The Heart of Patient Engagement May Be in Cleveland

  Cleveland Clinic wants its patients involved — fully involved. It starts with opening access to services, functions and information that previously had been hidden or hard to get to. Cleveland Clinic’s MyChart personal health record is at the heart of the initiative, which has been ongoing for more than a year. The system sees […]

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Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

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Patient Engagement

4 Steps to Better Patient Engagement

Communication, communication, communication. And communication. That’s the core of the four steps hospitals and health systems can take to improve patient engagement, according to a new report from the Agency for Healthcare Research and Quality (AHRQ). “Many of the errors we see in health care stem from communication problems,” said AHRQ Director Carolyn M. Clancy, […]

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Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

Check out my: Twitter LinkedIn