Category Archives: Paths to Patient-Centered Care

Paths to Patient-Centered Care

Building and Sustaining True Culture Change

Frances Hesselbein, a giant in the field of leadership development, says, “Culture does not change because we desire to change it. Culture changes when the organization is transformed; the culture reflects the realities of people working together every day.” The simplicity of this statement only underscores its importance. The problem, of course, is how do […]

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Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health Pamela has 25+ years of leadership experience in healthcare operations, spanning the continuum of care (ambulatory, acute, rehabilitation, home care and long-term care). She joined Wellbridge Health, Inc. (wellbridgehealth.com) in 2016 as Vice-President, Clinical Operations. Wellbridge Health is a care management solutions company, the goal of which is to reduce hospital re-admissions and avoidable ER visits through integrated methods of tele-monitoring and health coaching by social workers and nurses. Ms. Greenhouse has co-authored over 30 papers in peer-reviewed scholarly journals with a focus on improving care delivery, patient centered care, patient engagement, and experienced based design. She has spoken nationally and internationally on these topics, as well. She holds an M.B.A. in Organizational Behavior.

Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health has 11 post(s) at EngagingPatients.org

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Paths to Patient-Centered Care

It’s Time to Set a ‘Standard of Care’ for Patient Engagement

Healthcare used to be a paternal system where decisions were made for us as patients, not with us or by us. Now, we are transitioning to a system that centers around patients to deliver care and value to the patient in partnership. Patients are asked to be better, more active consumers in their care and […]

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Beth Daley Ullem Beth Daley Ullem is a nationally-recognized governance expert for patient safety and quality. Beth works with hospital leadership teams, hospital boards and healthcare industry leaders to develop programs that improve the quality of patient care and better enable Boards to provide oversight of quality and safety. As a patient advocate, she also works to advance patient-centric care and make care outcomes transparent and accessible to consumers. Beth is passionate about reducing harm and errors, improving the transparency healthcare outcomes and better enabling hospital boards to understand and lead on quality issues. Her passion is driven by the loss of her son to a medical error in 2003 and her desire for all patients to have safe and respectful care and transparent clinical and quality outcomes.

Beth Daley Ullem has 1 post(s) at EngagingPatients.org

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Paths to Patient-Centered Care

Five Myths About Shared Decision Making

With shared decision making on the lips of many in health care conversations these days, I’d like to address five common myths about using shared decision making to make care more patient-centered. Myth #1: Face-to-Face Shared Decision Making Is the Goal Shared decision making is a process where patients and clinicians share information and collaborate […]

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Michael J. Barry, MD, President, Informed Medical Decisions Foundation As president of the Informed Medical Decisions Foundation, a division of Healthwise, Michael is responsible for overseeing its research and advocacy efforts. He is also chief science officer of Healthwise where he is responsible for ensuring the highest level of clinical accuracy in Healthwise decision support solutions, as well as the effectiveness of these solutions in helping people make better health decisions. Michael is past president of the Society for Medical Decision Making (SMDM) and the Society of General Internal Medicine. He has led many prominent research studies and published extensively in peer-reviewed journals and other print media on topics such as prostate cancer, BPH, prostate cancer screening and shared decision making. Michael continues to practice primary care and serves as medical director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital. Michael holds an MD from the University of Connecticut Health Center and completed his residency at Strong Memorial Hospital and his fellowship at Harvard Medical School.

Michael J. Barry, MD, President, Informed Medical Decisions Foundation has 1 post(s) at EngagingPatients.org

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Paths to Patient-Centered Care

View from the Other Side of the Stethoscope: The Doctor as Patient

I am a practicing emergency physician and a managing partner with Emergency Physicians Medical Group (EPMG) and we provide emergency medical services to hospitals throughout the Midwest. I would like to share some of my own experiences when the tables turned and this doctor became the patient. What followed was an eye-opening sequence of events […]

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John P. Mulligan, MD, MBA, FACEP Dr. John Mulligan is a Managing Partner at Emergency Physicians Medical Group, PC and is a Regional Vice President for sites in Illinois, Indiana and Iowa. Dr. Mulligan received his BS from Loyola University Chicago and his medical degree from Loyola Stritch School of Medicine. He completed his residency in emergency medicine at Johns Hopkins Hospital in Baltimore. Dr. Mulligan received his executive MBA from Northwestern Kellogg School of Business. He also served eight years in the US Army as a medical officer.

John P. Mulligan, MD, MBA, FACEP has 1 post(s) at EngagingPatients.org

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Paths to Patient-Centered Care

The “How” of Patient Engagement Technology Meets the “Who” and “Why”

Imagine you have hypertension, an often-symptomless disease, and you’re receiving a daily text message reminding you to take your pills. How would you react? Now, imagine you’re getting the same kind of text message related to schizophrenia, a serious psychiatric disorder. Would your reaction be the same? When evaluating technologies for patient engagement, the “who” […]

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Michael L. Millenson, President, Health Quality Advisors LLC Michael L. Millenson, president of Health Quality Advisors LLC, Highland Park, IL, is a nationally recognized expert on quality of care improvement, patient-centered care and web-based health. He is the author of the critically acclaimed book, Demanding Medical Excellence: Doctors and Accountability in the Information Age, and he is adjunct associate professor of medicine in the Department of Medicine at Northwestern University's Feinberg School of Medicine. National Public Radio called him “in the vanguard of the movement” to measure and improve American medicine. Prior to starting his own firm, Millenson was a principal in the health-care practice of a major human resources consulting firm. Before that, he was a healthcare reporter for the Chicago Tribune, where he was nominated three times for a Pulitzer Prize. He serves on the boards of the American Journal of Medical Quality and Project Patient Care.

Michael L. Millenson, President, Health Quality Advisors has 18 post(s) at EngagingPatients.org

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Paths to Patient-Centered Care

Patient and Family Advisory Councils: Making Inroads in Hospitals

Two years ago, the percentage of Patient and Family Advisory Councils (PFACs) in hospitals was estimated at 40 percent by the Agency for Healthcare Research and Quality and confirmed by the Partnership For Patients. According to the Beryl Institute, that figure has risen to 55 percent as the case for PFACs gains momentum giving patients […]

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Barbara Lewis, MBA Barbara Lewis, MBA is the Managing Editor of DocCom, a non-profit on-line communication skills learning system launched in 2005 to help medical students become better communicators. Today, the fastest growing segment of DocCom’s subscribers is residency programs. Translated into three languages, DocCom (www.DocCom.org) has subscribers in eight countries. Barbara is a former journalist and marketing consultant.

Barbara Lewis, MBA has 4 post(s) at EngagingPatients.org

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Paths to Patient-Centered Care

Exceeding Expectations: Moving from Task-based to Relationship-based Care

Patient-centered care. Family-centered care. Relationship-based care. I see these terms used freely around the Internet and blogosphere. I suspect they mean different things to different people, but as a patient advocate, I think they merit serious discussion. In shifting from a task-based approach to more a patient- and family-centered model of care that seeks to […]

Paths to Patient-Centered Care

Creating an Exceptional Care Delivery Experience for Mother, Baby and Family

Child birth is a time of joy and excitement for mother and family, but it also can be filled with uncertainty and concern – not just for the first-time parent or mom dealing with an at-risk pregnancy, but for anyone. The question is how can you create the “ideal” care delivery experience for each of […]

Paths to Patient-Centered Care

Communication: a Powerful Remedy to Cure Ailing Quality and Experiences in Healthcare

The rising emphasis on “The Patient Experience” has stimulated an overwhelming spectrum of improvement offerings: patient-centered architecture, facility design, technology devices, patient engagement/education tools, survey evaluation tools, marketing campaigns, fashionable hospital gowns, artistic decor…and so much more! How do we rank and prioritize the plethora of improvement opportunities? What is MOST important? Communication represents a […]