Tag Archives: Clinical Linkages

Shifting the Paradigm

The Evolution of Patient Expectations: Two Lessons from the Past

Editor’s Note: In this week’s post, Lisa Sams discusses the evolution of patient expectations and engagement and poses questions about using lessons learned to accelerate change. We encourage your feedback and responses to these questions. Please feel free to share in the comments section following the post. “Our Patients Expected, Better . . .” He […]

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Lisa Sams, MSN, RNC Lisa Sams, MSN, RN, is founder and president of Clinical Linkages. Clinical Linkages provides services and resources to health care organizations that result in safer, more effective patient care using the principles of Evidence-Based Practice (EBP). Building teams and improving patient outcomes are the heart of Ms. Sams' work. She has more than 30 years of nursing experience in academic centers and community hospitals.

Lisa Sams, MSN, RNC has 6 post(s) at EngagingPatients.org

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Effective Communication SKills

Patient Engagement: Please Listen! Please Be Clear!

Patient engagement is interpreted in many different ways, much like the old proverb, “Beauty is in the eye of the beholder.” This subjective interpretation presents healthcare with a challenge because there are great expectations associated with the term. Patient engagement has even been called a “blockbuster drug” for healthcare’s ills—a very big expectation indeed! Evidence […]

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Lisa Sams, MSN, RNC Lisa Sams, MSN, RN, is founder and president of Clinical Linkages. Clinical Linkages provides services and resources to health care organizations that result in safer, more effective patient care using the principles of Evidence-Based Practice (EBP). Building teams and improving patient outcomes are the heart of Ms. Sams' work. She has more than 30 years of nursing experience in academic centers and community hospitals.

Lisa Sams, MSN, RNC has 6 post(s) at EngagingPatients.org

Check out my: Twitter LinkedIn


A Call to Action

Patient Engagement Begins Here: Know Thy Patient

She was admitted last night from the Emergency Department and is scheduled for cardiac catheterization today. Her chart says she is 84 years old, resides in long-term care and her name is Annie Smith. It’s a hectic morning on your medical unit with patients in all of the 24 beds. It promises to be “one […]

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Lisa Sams, MSN, RNC Lisa Sams, MSN, RN, is founder and president of Clinical Linkages. Clinical Linkages provides services and resources to health care organizations that result in safer, more effective patient care using the principles of Evidence-Based Practice (EBP). Building teams and improving patient outcomes are the heart of Ms. Sams' work. She has more than 30 years of nursing experience in academic centers and community hospitals.

Lisa Sams, MSN, RNC has 6 post(s) at EngagingPatients.org

Check out my: Twitter LinkedIn


Shared Decision Making

Engaging Patients to Make Better Decisions about Antibiotic Use

Can patient-clinician engagement save us from a time when antibiotics will not be able to resolve infection? In 1945, the medical community was first warned of the danger of antibiotic overuse and resistance. Alexander Fleming, the man who gave us penicillin left us with this powerful message about overuse: “In such cases, the thoughtless person […]

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Lisa Sams, MSN, RNC Lisa Sams, MSN, RN, is founder and president of Clinical Linkages. Clinical Linkages provides services and resources to health care organizations that result in safer, more effective patient care using the principles of Evidence-Based Practice (EBP). Building teams and improving patient outcomes are the heart of Ms. Sams' work. She has more than 30 years of nursing experience in academic centers and community hospitals.

Lisa Sams, MSN, RNC has 6 post(s) at EngagingPatients.org

Check out my: Twitter LinkedIn


Building a Common Understanding

Patient Engagement and Patient Safety: Are They Just Words?

The words, “patient engagement” and “patient safety” seem like common sense in healthcare. However, if you are a professional caring for patients today you can certainly identify with Eliza Doolittle’s lament in My Fair Lady. “Words, words, words! I’m so sick of words I get words all day through First from him, now from you […]