Tag Archives: patient and family-centered care

2015 JQS Award Nominee

Innovative Simulation Program Advancing Client and Family-centered Care

Holland Bloorview Kids Rehabilitation Hospital, Canada’s largest children’s rehabilitation hospital focused on improving the lives of kids with disabilities, developed an innovative simulation training program specifically to help healthcare providers and students deliver client- and family-centered care. The simulation training is a part of a full-day orientation session on client- and family-centered care (CFCC). Learners […]


Kathryn Parker, PhD and Laura Williams Dr. Kathryn Parker is Senior Director of the Teaching and Learning Institute at Holland Bloorview Kids Rehabilitation Hospital and Assistant Professor in the Department of Paediatrics at the University of Toronto, an Affiliated Scholar with the Wilson Centre for Research in Education and Evaluation Consultant to the Centre for Interprofessional Education at the University of Toronto. In 2013, she was awarded the AMS Phoenix Fellowship to explore the value of utility of a new program evaluation framework. Laura Williams is the Director of Client and Family Integrated Care at Holland Bloorview Kids Rehabilitation Hospital. Laura has worked extensively in the field of health-care in adult and pediatric settings in both frontline and leadership roles. She has successfully implemented new programming in several health-care settings, with a specialty in family supports and family-centered care integration. Laura is the Co-Chair of the Canadian Family Advisory Network and co-ordinates the annual symposium on family-centered care in pediatric health systems.

Kathryn Parker, PhD and Laura Williams has 1 post(s) at EngagingPatients.org

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Paths to Patient-Centered Care

Exceeding Expectations: Moving from Task-based to Relationship-based Care

Patient-centered care. Family-centered care. Relationship-based care. I see these terms used freely around the Internet and blogosphere. I suspect they mean different things to different people, but as a patient advocate, I think they merit serious discussion. In shifting from a task-based approach to more a patient- and family-centered model of care that seeks to […]

Best Practices and Methodologies

The Bedside Shift Report: Engaging Patients and Families as Partners

The bedside shift-to-shift nursing report isn’t new. It has been discussed as an effective patient engagement tool for at least 35 years. The Joint Commission identified communication failures during shift reports as a leading cause of sentinel events in the United States, and, in 2011, the National Patient Safety Foundation focused on the bedside report […]


Jim Malkowiak and Katie McConnell Jim Malkowiak, RN, BSN, is a Unit Director at the Magee Womens Hospital of UPMC since 2011, and previously held the position of administrative clinician (2008-2011) at the same facility. In his current position, he has spearheaded a hospital initiative for bedside reporting. He has 15 years of extensive medical and nursing experience, including medical/surgical, telemetry, step down, surgical intensive care, medical intensive care, long term acute care and home health. Katie McConnell, RN, MS, is currently a Level 4 Clinician on an inpatient unit at the Magee Womens Hospital of UPMC. She has held the position of informatics nurse at the same facility (2011-2012). Prior to joining Magee Womens Hospital, she held positions as staff nurse at both the University Hospitals Health System (OH) and The Western Pennsylvania Hospital.

Jim Malkowiak and Katie McConnell has 1 post(s) at EngagingPatients.org

Building a Common Understanding

Patient Engagement and Patient Safety: Are They Just Words?

The words, “patient engagement” and “patient safety” seem like common sense in healthcare. However, if you are a professional caring for patients today you can certainly identify with Eliza Doolittle’s lament in My Fair Lady. “Words, words, words! I’m so sick of words I get words all day through First from him, now from you […]

Redesigning the Care Experience

Yes, The PFCC Methodology and Practice Works in the Outpatient Setting, Too!

In a previous blog post on EngagingPatients.org, Pamela Greenhouse talked about how to engage patients using the six-step Patient and Family Centered Care Methodology and Practice (PFCC M/P). Now and over the next several months, PFCC Champions will share their real-world stories of applying the PFCC M/P and how their efforts have changed care delivery. […]


Noreen Fredrick Noreen Fredrick, MSN, is Executive Director of Mon-Yough Community Services (MYCS), a nonprofit, community behavioral health services organization in McKeesport, PA that provides support to people facing mental health challenges, substance abuse disorders and intellectual disabilities. She regularly shares her insights on the MYCS blog at http://www.mycs.org/media-center/blog/ .

Noreen Fredrick, MSN has 1 post(s) at EngagingPatients.org

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Patient and Family Engagement

Chronic Disease Management: Rallying Support for the Journey

Chronic diseases exact a huge toll in terms of human and financial impact. According to the CDC, chronic diseases account for $3 of every $4 spent on healthcare — nearly $7,900 for every American with a chronic disease. What’s more, they cause 7 out of every 10 deaths. As a woman who has been relatively […]