Tag Archives: PFCC

Co-Designing the Patient Experience

See Patients as Individuals First

by Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health • January 15, 2015 • 0 Comments

Once upon a time, there was an ICU patient named Robert. Robert was not very responsive to verbal stimuli or requests such as: “Can you open your eyes for us?” or “Can you open your mouth so I can give you some medication?” Several days after Robert was admitted to the ICU, a family member […]

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Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health Pamela has 25+ years of leadership experience in healthcare operations, spanning the continuum of care (ambulatory, acute, rehabilitation, home care and long-term care). She joined Wellbridge Health, Inc. (wellbridgehealth.com) in 2016 as Vice-President, Clinical Operations. Wellbridge Health is a care management solutions company, the goal of which is to reduce hospital re-admissions and avoidable ER visits through integrated methods of tele-monitoring and health coaching by social workers and nurses. Ms. Greenhouse has co-authored over 30 papers in peer-reviewed scholarly journals with a focus on improving care delivery, patient centered care, patient engagement, and experienced based design. She has spoken nationally and internationally on these topics, as well. She holds an M.B.A. in Organizational Behavior.

Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health has 11 post(s) at EngagingPatients.org

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Best Practices and Methodologies

The Bedside Shift Report: Engaging Patients and Families as Partners

by Jim Malkowiak and Katie McConnell • April 3, 2014 • One Comment

The bedside shift-to-shift nursing report isn’t new. It has been discussed as an effective patient engagement tool for at least 35 years. The Joint Commission identified communication failures during shift reports as a leading cause of sentinel events in the United States, and, in 2011, the National Patient Safety Foundation focused on the bedside report […]

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Jim Malkowiak and Katie McConnell Jim Malkowiak, RN, BSN, is a Unit Director at the Magee Womens Hospital of UPMC since 2011, and previously held the position of administrative clinician (2008-2011) at the same facility. In his current position, he has spearheaded a hospital initiative for bedside reporting. He has 15 years of extensive medical and nursing experience, including medical/surgical, telemetry, step down, surgical intensive care, medical intensive care, long term acute care and home health. Katie McConnell, RN, MS, is currently a Level 4 Clinician on an inpatient unit at the Magee Womens Hospital of UPMC. She has held the position of informatics nurse at the same facility (2011-2012). Prior to joining Magee Womens Hospital, she held positions as staff nurse at both the University Hospitals Health System (OH) and The Western Pennsylvania Hospital.

Jim Malkowiak and Katie McConnell has 1 post(s) at EngagingPatients.org