When a parent takes an infant to the Children’s Health Center in San Francisco for a routine checkup, a pediatrician will check the baby’s vitals and ask how the child is doing at home. Then Janelle Bercun, a licensed clinical social worker, who is also in the room, will look at Mom or Dad and […]
Editor’s note: This post first appeared in Patient Safety Beat, the digital newsletter of the Betsy Lehman Center for Patient Safety. The pandemic has complicated efforts to eliminate prolonged stays in the emergency department (ED), especially for children and adolescents in need of inpatient mental health care. A recent survey from the Massachusetts College of […]
In a previous blog post on EngagingPatients.org, Pamela Greenhouse talked about how to engage patients using the six-step Patient and Family Centered Care Methodology and Practice (PFCC M/P). Now and over the next several months, PFCC Champions will share their real-world stories of applying the PFCC M/P and how their efforts have changed care delivery. […]