Category Archives: 2015 JQS Award Nominee

2015 JQS Award Nominee

Encore Presentation: Improving Care Transitions, Reducing Readmissions

by Andrea Kmetz, RN, and Marie Robertson, BS Editor’s Note: With nominations for the 2017 Sherman Award for Excellence in Patient Engagement opening in one week, we are pleased to offer this encore presentation from our friends at Meritage ACO. Meritage was a finalist for the 2015 Sherman Award. We hope you will take some […]

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Andrea Kmetz, RN, and Marie Robertson Andrea Kmetz, BS, RN is the Director of Care Management and Quality Assurance at the Meritage Medical Network and Meritage ACO. She is responsible for multidisciplinary complex case management and care transitions coaching for 41,000 enrollees as well as multitude of quality initiatives. Marie Robertson, BS, is Quality Management Coordinator for the Meritage Medical Network and Meritage ACO. She works with Andrea to implement quality assurance initiatives in addition to coordinating community wellness programs, CME events and other projects.

Andrea Kmetz, RN, and Marie Robertson, BS has 2 post(s) at EngagingPatients.org

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2015 JQS Award Nominee

Innovative Simulation Program Advancing Client and Family-centered Care

Holland Bloorview Kids Rehabilitation Hospital, Canada’s largest children’s rehabilitation hospital focused on improving the lives of kids with disabilities, developed an innovative simulation training program specifically to help healthcare providers and students deliver client- and family-centered care. The simulation training is a part of a full-day orientation session on client- and family-centered care (CFCC). Learners […]

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Kathryn Parker, PhD and Laura Williams Dr. Kathryn Parker is Senior Director of the Teaching and Learning Institute at Holland Bloorview Kids Rehabilitation Hospital and Assistant Professor in the Department of Paediatrics at the University of Toronto, an Affiliated Scholar with the Wilson Centre for Research in Education and Evaluation Consultant to the Centre for Interprofessional Education at the University of Toronto. In 2013, she was awarded the AMS Phoenix Fellowship to explore the value of utility of a new program evaluation framework. Laura Williams is the Director of Client and Family Integrated Care at Holland Bloorview Kids Rehabilitation Hospital. Laura has worked extensively in the field of health-care in adult and pediatric settings in both frontline and leadership roles. She has successfully implemented new programming in several health-care settings, with a specialty in family supports and family-centered care integration. Laura is the Co-Chair of the Canadian Family Advisory Network and co-ordinates the annual symposium on family-centered care in pediatric health systems.

Kathryn Parker, PhD and Laura Williams has 1 post(s) at EngagingPatients.org

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2015 JQS Award Nominee

A Journey to Greater Patient and Family Engagement, One Hospital at a Time

Patient and family engagement in New Hampshire did not accelerate because of a well-thought out strategic plan, but rather a somewhat casual conversation one morning over tea at a local sandwich shop in Nashua, NH. There, I met for the first time Anne Diefendorf and Greg Vasse from The Foundation for Healthy Communities (FHC) who […]



Tanya Lord, PhD When tragedy strikes an individual, it is common for the impact to be life altering. Life changed for Tanya Lord, a special education teacher turned stay-at -home mom, when her son, Noah, had a devastating healthcare experience. That fired her desire to improve quality, patient safety, and the patient experience. Tanya returned to school and earned a master of public health degree from the University of New Hampshire and a doctorate in clinical and population health research from the University of Massachusetts Medical School. As a graduate student, Tanya learned improvement science, research methods and worked with many experts. However, there always seemed to be something missing: the voices and experiences of patients. Combining her expertise in quality improvement and a passion for including all healthcare stakeholders, Tanya is now director of patient and family engagement at the Foundation for Healthy Communities in Concord, New Hampshire. Tanya works with all NH hospitals as they partner with patient and families to improve care. She also consults, teaches, and presents nationally as a patient safety, quality improvement, and patient/family engagement consultant. Tanya’s passion, initiated by tragedy, is sustained by hope for a safer healthcare system.

Tanya Lord, PhD has 2 post(s) at EngagingPatients.org

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2015 JQS Award Nominee

Patient Engagement: the Linchpin in PCMH Transformation

In NICHQ’s work to transform practices into medical homes, family partners play a key role in providing guidance for how to make change. Ziva Mann is one of these family partners, working with a team from Cambridge Pediatrics in Massachusetts. An advocate and mother of a child with hemophilia, she shares her story on the […]

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Ziva Mann, Patient Lead, Cambridge Health Alliance Ziva Mann is the Patient Lead for Cambridge Health Alliance, where she represents 105,000 people who come to CHA’s 12 primary care clinics. In that role, she supports the patients and family members who serve on each of CHA’s primary care practice improvement teams (PITs), doing the work of system redesign and quality improvement in an atmosphere of collaborative learning. Ziva also consults with Harvard Medical School’s Center for Primary Care’s Academic Innovations Collaborative, where she guides patient partner engagement in primary care improvement work for 21 primary care clinics.

Ziva Mann, Patient Lead, Cambridge Health Alliance has 1 post(s) at EngagingPatients.org

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2015 JQS Award Nominee

Meritage ACO: Improving Care Transitions, Reducing Readmissions

  “It looks like you’ve had another exacerbation of your COPD. I really would like you to start using home oxygen. And there are some other medications I would like to adjust here…” William hears the ER doctor at Marin General Hospital (MGH) but can’t help letting his mind wander. This is his third time […]

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Andrea Kmetz, RN, and Marie Robertson Andrea Kmetz, BS, RN is the Director of Care Management and Quality Assurance at the Meritage Medical Network and Meritage ACO. She is responsible for multidisciplinary complex case management and care transitions coaching for 41,000 enrollees as well as multitude of quality initiatives. Marie Robertson, BS, is Quality Management Coordinator for the Meritage Medical Network and Meritage ACO. She works with Andrea to implement quality assurance initiatives in addition to coordinating community wellness programs, CME events and other projects.

Andrea Kmetz, RN, and Marie Robertson, BS has 2 post(s) at EngagingPatients.org

Check out my: Twitter LinkedIn