Editor’s note: Healthcare decisions are deeply personal and often reflect race, ethnicity, gender and experience. In a post for The Conversation Project (excerpted below), Naomi Fedna relates a personal story and describes how being a black woman affects her experience of care planning. When I first joined IHI’s Conversation Project (TCP) team as a project […]
Editor’s note: In this encore post, Michael Millenson writes candidly about the influence of personal feelings about race, ethnicity and gender on communication. In medicine, disparities and miscommunication impact patient engagement, as shown in a recent study reported in The New York Times. Millenson is often ahead of the curve on important issues in healthcare. We appreciate […]
Editor’s Note: This week, we reached into our archive to bring you this “Encore Performance” from Michael Millenson who speaks candidly about the assumptions we make about people “different from us” and their implications for meaningful patient engagement and activation. A few years ago, I was upgraded to First Class on a flight from […]
A few years ago, I was upgraded to First Class on a flight from California back to Chicago. Not long after I settled in, a tall, muscular man easily four inches taller than me walked up to my aisle seat in the first row and prepared to sit by the window. I envisioned him spending […]