Category Archives: Paths to Improved Patient Engagement

Paths to Improved Patient Engagement

Community Health Workers – Empowering the Most Vulnerable Patients

It is no secret that building trusting relationships and empowering patients to participate in their health results in better outcomes and care coordination. But, it isn’t always easy, especially for some of our most vulnerable patients—those deemed high risk because of complex medical challenges, immigrants and refugees with a history of trauma or patients struggling […]

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Sarah Abernethy Oo Sarah Abernethy Oo is director, Community Health Improvement for Chelsea HealthCare Center at Massachusetts General Hospital Since 1997, Sarah has worked to bring health care equity to the patients at the MGH Chelsea HealthCare Center. She leads a team of 45 staff community health workers who implement programs and strategies targeting immigrant and refugee health and social services, family and community violence, hunger, and cancer prevention. Sarah has had extensive experience working with underserved communities both in the United States and overseas. Immediately prior to joining MGH Chelsea, Sarah worked as a Health Program Officer for UNICEF in Bangladesh She holds a Masters of Social Work from Columbia University.

Sarah Abernethy Oo has 1 post(s) at EngagingPatients.org

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Paths to Improved Patient Engagement

Feeling Calm, Cool and Collected: A Vital Foundation for Effective Patient Engagement

Emotional well-being is not easy to measure, especially when compared to an improvement in blood sugar or blood pressure.  Yet, I’m struck by how often patients use the adjective calm when describing health situations, explaining why they like their provider’s demeanor or wishing there was respite in a crisis. Calm need not connote ignorance, avoidance […]

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Elissa Schuler Adair, PhD Elissa Schuler Adair, PhD, is a consumer health advocate committed to providing patients with the information and support they need to make the health decisions that are best for them and their families. Elissa served as Manager of Health and Survey Research at Consumer Reports Magazine from 2008-2013. She is now Director of Communications and Outreach for Donate Life Northwest.

Elissa Schuler Adair, PhD has 1 post(s) at EngagingPatients.org

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Paths to Improved Patient Engagement

Informed Consent Compliance with Regulatory Requirements:  A Formidable Challenge

Editor’s Note: Informed consent is far more than getting a signature on a form. A true informed consent process requires patient engagement and involvement to ensure the best clinical outcome. Here, Dr. Aaron Fink outlines the challenges with regulatory compliance and offers a practical solution for truly engaging with patients in the process. Informed consent is a […]

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Aaron Fink, MD, FACS Dr. Fink is Professor Emeritus of Surgery at Emory University School of Medicine. He served as Chief of Surgery at the Atlanta VA Medical Center for 16 years before taking the position of Chief Surgical Consultant for the Southeastern VA Network. He now serves as the Chief Medical Officer supporting the Clinical Content Team at Taylor Healthcare.

Aaron Fink, MD, FACS has 2 post(s) at EngagingPatients.org

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Paths to Improved Patient Engagement

Building Relationships with Patients: A Cornerstone of Patient Engagement

Research reflects that building relationships with patients through communication and patient-centeredness has a strong impact, which includes improving patient and provider satisfaction, improving adherence to medication, and decreasing resource utilization, costs and malpractice. The major skills in building a relationship and patient-centeredness include attentiveness and warmth, empathy, respect, support and partnership. Attentiveness and Warmth Attentiveness […]

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Barbara Lewis, MBA Barbara Lewis, MBA is the Managing Editor of DocCom, a non-profit on-line communication skills learning system launched in 2005 to help medical students become better communicators. Today, the fastest growing segment of DocCom’s subscribers is residency programs. Translated into three languages, DocCom (www.DocCom.org) has subscribers in eight countries. Barbara is a former journalist and marketing consultant.

Barbara Lewis, MBA has 4 post(s) at EngagingPatients.org

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Paths to Improved Patient Engagement

Transparency: A Powerful Approach to Fostering Trust Among Patients

The other day, I simply couldn’t convince my patient, a 56-year-old executive vice president with known heart disease and high cholesterol, to take a potentially life-saving cholesterol-lowering drug, or “statin.”  He mentioned that his prior doctor, whom he trusted, warned him of the harmful and irreversible effects statins have on muscle tissue. No matter how […]

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John N. Mafi, MD, MPH John N. Mafi, MD, MPH is an assistant professor of medicine at the David Geffen School of Medicine at UCLA where he also practices and teaches general internal medicine and primary care. He also is an affiliated adjunct natural scientist at RAND Corporation. He is interested in innovations and policies that can improve the quality and lower costs of care. In particular, he is interested in evaluating factors related to low value care as well as assessing the impact of transparency on patient engagement and the quality of care.

John N. Mafi, MD, MPH has 1 post(s) at EngagingPatients.org

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Paths to Improved Patient Engagement

Reframing Patient Care through eHealth: A Powerful Toolkit for Patient-Specific Engagement

Editor’s note: In February, Dr. Graffigna presented an evidence-based model for patient health engagement.  In this contribution, she offers concrete guidelines for integrating new communication technologies into the care process to more effectively engage patients. . Making patient active and engaged in their healthcare is the gold standard in the 21st century health policy and […]

Paths to Improved Patient Engagement

‘Most Wired’ Hospital Uses Novel Technology to Enhance Both Care and Efficiency

San Antonio Military Medical Center (SAMMC) – the largest military hospital in the nation – recently earned a ‘Most Wired’ designation for the fourth consecutive year. In a news release announcing their recognition for their efforts to apply technology to advance patient care, SAMMC cited their use of a novel system. That technology – an […]

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Timothy Kelly, MS, MBA Timothy Kelly is a director at Taylor Healthcare where he is responsible for patient education and patient follow-up technology solutions. Tim has spent 25 years in the medical software/medical device industries, including service at Dialog Medical and C.R. Bard, Inc. His areas of interest include engagement strategies, patient safety and shared decision-making research. Tim serves as Taylor Healthcare's representative on the National Quality Forum, and is a member of ASHRM, HIMSS and ACRP. He publishes frequently on the subject of informed consent and recently presented on that topic at the 2014 ACRP, AHIMA and ASHRM Conferences.

Timothy Kelly, MS, MBA has 4 post(s) at EngagingPatients.org

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