Patient engagement is interpreted in many different ways, much like the old proverb, “Beauty is in the eye of the beholder.” This subjective interpretation presents healthcare with a challenge because there are great expectations associated with the term. Patient engagement has even been called a “blockbuster drug” for healthcare’s ills—a very big expectation indeed! Evidence […]
With the clean and bloody bandages whipping in the wind, the passers-by recognized the establishment of the barber-surgeon, who could pull a tooth or leach blood from the patient, as well cut hair and a hangnail. The white and red rags gave way to the iconic barber pole still in use today. The barber-surgeons’ work […]
The rising emphasis on “The Patient Experience” has stimulated an overwhelming spectrum of improvement offerings: patient-centered architecture, facility design, technology devices, patient engagement/education tools, survey evaluation tools, marketing campaigns, fashionable hospital gowns, artistic decor…and so much more! How do we rank and prioritize the plethora of improvement opportunities? What is MOST important? Communication represents a […]