On June 14, it will have been 18 years since I last saw the sweet face of my 4-year-old son, Noah. He died from a series of medical errors following a tonsillectomy, four hours after having been discharged from the emergency department (ED). One of the primary causes of his death was the disconnect between […]
Editor’s Note: Next week, April 24–28, The Beryl Institute (one of Engaging Patients’ partner organizations) will celebrate Patient Experience Week. Each year, PX Week provides a focused time for organizations to celebrate and reenergize their commitment to improving the patient experience and honoring all healthcare workers for their efforts on behalf of patients. In this […]