Tag Archives: transparency

Patient Engagement

What Transparency Can Mean for Patient Safety

When I was a chief quality and safety officer of a large health system, one of the things that frustrated me was a hesitancy by some in our organization to share bad news, even within our own ranks. If something went wrong in hospital A, it seemed only natural to me to tell our sister […]


Tejal K. Gandhi, MD, MPH, CPPS Tejal K. Gandhi, MD, MPH, CPPS, is chief clinical and safety officer at the Institute for Healthcare Improvement (IHI). Previously, she was president and CEO of the National Patient Safety Foundation, which merged with IHI in May 2017. An internist and associate professor of medicine at Harvard Medical School, Gandhi was formerly the chief quality and safety officer at Partners Healthcare in Boston, Massachusetts. In 2009 she received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology and possible prevention strategies for medical errors in the outpatient setting.

Tejal K. Gandhi, MD, MPH, CPPS has 9 post(s) at EngagingPatients.org

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Encore Presentation

OpenNotes: A Growing Trend in Transparency

Editor’s Note: Editor’s Note: In seven years, OpenNotes has grown from a pilot program of 20,000 patients at three U.S. health systems to an international movement of more than 16.5 million patients. Last week, Engaging Patients published a post by Macda Gerard, a medical student and OpenNotes research assistant. To add a bit more context, […]


Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 185 post(s) at EngagingPatients.org

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2017 Sherman Award Finalist

Brigham Health: Safety Matters

Editor’s Note: With remarkable transparency, Brigham Health uses the Safety Matters blog to report patient safety mistakes and near misses and share what they’ve learned. The blog also provides educational information for patients and a forum for input from the community. For this program, Brigham Health was named a finalist for the 2017 Sherman Award for Excellence in […]


Catherine Ulbricht Catherine (Kate) Ulbricht received a bachelor of science degree from University of Connecticut, doctorate of pharmacy from Massachusetts College of Pharmacy and Allied Health Sciences, and master in business administration from Northeastern University. Kate has served as a senior attending clinical pharmacist at Massachusetts General Hospital and assistant professor at multiple universities since 1996. She founded an international research collaboration providing evidence-based decision support tools promoting patient safety. Her publications include hundreds of peer-reviewed scientific articles, book chapters and texts. Kate helps propel Brigham and Women's Hospital Joint Commission/National Patient Safety Goals, transparency, and related educational efforts forward.

Catherine Ulbricht, PharmD, MBA, CPPS has 1 post(s) at EngagingPatients.org