Category Archives: Patients as Partners

Patients as Partners

Patients are Central to the Diagnostic Team

Editor’s note: This post brings patients into the diagnostic process as informed, engaged partners by explaining that diagnosis is a complex process, not a simple answer. Written by an experienced patient advocate, this column originally appeared in the “Dx IQ” series on the website of the Society to Improve Diagnosis in Medicine. SIDM works in […]


Helene M. Epstein writes about patient safety and family health. Her goal is to help readers apply important new information to their own lives. Subscribe to her website at and follow her on Twitter or Facebook.

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Patients as Partners

Cleveland Clinic’s ‘Our Voice Healthcare Partners Council’

Editor’s Note: Cleveland Clinic’s Our Voice Healthcare Partners Council was recognized as a finalist for the 2018 Sherman Award for Excellence in Patient Engagement. The Sherman Award is co-sponsored by Taylor Healthcare and the IHI/NPSF Lucian Leape Institute. In addition to selecting Sherman Award winners each year, the judges name finalists when the caliber of their projects warrant special recognition. […]


Julie Rish, PhD Julie Rish is a clinical psychologist and director of design and best practice in the Office of Patient Experience at the Cleveland Clinic. She is the director of communication skills training and an assistant professor of medicine at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University. Rish’s work focuses on applying human-centered design to improve patient experience and co-designing partnering with patients to transform healthcare. She is passionate about improving experience for patients and caregivers, speaks nationally on this topic and was the recipient of the 2016 Press Ganey Success Story® award.

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