Massachusetts Health Quality Partners, a non-profit organization of providers, health plans and consumers working to improve the quality of patient care in the state, is calling for development of a patient experience survey in oral health care. In a November press release, MHQP notes: Rigorous surveys to measure patients’ experiences of health care are common […]
Since posting a story from KNH about efforts to empower wheelchair users to access efficient maintenance and repairs for their devices, I’ve seen more stories about challenges pioneering users face. As the population ages and more people are able to recover from grievous injuries, we can expect the number of wheelchair users to grow. Empowering […]
Jonathan Follett, a principal at GoInvo, recently identified five trends to watch in digital health, all focused on patient-centric technologies. In an article available on the company’s website, Follett describes aspects of the current environment that are fueling these trends and what each technology offers. GoInvo is a digital design firm based in Massachusetts that […]
The latest issue of the Beryl Institute’s Patient Experience Journal includes a patient narrative about coping with an unexpected diagnosis of HIV and challenges associated with accessing care. Beyond the author’s particular circumstances, which include being a university student from overseas, his story shows how a patient can grow through the experience of seeking medical […]
I’m happy to wear a face mask when I’m with people outside of my home “pod” and appreciate the infection control measures people around me, including my healthcare providers, take to keep us all safe. Masks are a simple, effective and crucial safety tool these days, but there is no denying that they can make […]
The latest issue of the Patient Experience Journal (PXJ) covers a wide range of topics in articles contributed by authors working in healthcare facilities across the world. While many of the subjects covered are of interest to Engaging Patients readers, one offers an unusual perspective on a notoriously challenging task for provider organizations: implementation of […]
In the words of Editor Alan Weill, the current issue of Health Affairs “analyzes the ups and downs of expecting patients to act as consumers” and delivers much to think about. Whether and how patients act as consumers or should be considered customers of healthcare businesses has been debated extensively, without clear resolution. Using the […]
Beth Israel Deaconess Medical Center (BIDMC) in Boston, Massachusetts, has a long history of personalized patient care and community service, which now includes a program of inpatient rounding performed by patient and family advisors. Leaders of BIDMC’s Patient and Family Engagement team described the rounding program in a presentation to the Massachusetts Coalition for the […]
Patients and families benefit from strategies that empower them to actively participate with clinicians. The nuance of understanding required to support effective healthcare relationships, however, can be hard to achieve when communication styles make it difficult for clinicians and patients to understand each other. In addition to other stresses, English spoken with regional or foreign […]