Category Archives: Patient Experience

Patient Experience

Becoming an Engaged Patient—Lessons From a Student With HIV

The latest issue of the Beryl Institute’s Patient Experience Journal includes a patient narrative about coping with an unexpected diagnosis of HIV and challenges associated with accessing care. Beyond the author’s particular circumstances, which include being a university student from overseas, his story shows how a patient can grow through the experience of seeking medical […]

Tags:

Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 137 post(s) at EngagingPatients.org

Check out my: Twitter


Patient Experience

New Study Examines the Effect of Face Masks on Communication

I’m happy to wear a face mask when I’m with people outside of my home “pod” and appreciate the infection control measures people around me, including my healthcare providers, take to keep us all safe. Masks are a simple, effective and crucial safety tool these days, but there is no denying that they can make […]

Tags:

Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 137 post(s) at EngagingPatients.org

Check out my: Twitter


Patient Experience

A How-To Guide for Engaging Patients in EHR Implementation

The latest issue of the Patient Experience Journal (PXJ) covers a wide range of topics in articles contributed by authors working in healthcare facilities across the world. While many of the subjects covered are of interest to Engaging Patients readers, one offers an unusual perspective on a notoriously challenging task for provider organizations: implementation of […]

Tags:

Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 137 post(s) at EngagingPatients.org

Check out my: Twitter


Patient Experience

Patients, Consumers, Customers and Partners: What’s in a Name?

In the words of Editor Alan Weill, the current issue of Health Affairs “analyzes the ups and downs of expecting patients to act as consumers” and delivers much to think about. Whether and how patients act as consumers or should be considered customers of healthcare businesses has been debated extensively, without clear resolution. Using the […]

Tags:

Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 137 post(s) at EngagingPatients.org

Check out my: Twitter


Patient Experience

Patient and Family Advisors Perform Rounds at BIDMC

Beth Israel Deaconess Medical Center (BIDMC) in Boston, Massachusetts, has a long history of personalized patient care and community service, which now includes a program of inpatient rounding performed by patient and family advisors. Leaders of BIDMC’s Patient and Family Engagement team described the rounding program in a presentation to the Massachusetts Coalition for the […]

Tags:

Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 137 post(s) at EngagingPatients.org

Check out my: Twitter


Patient Experience

Patient-Provider Communication in a Diverse Culture

Patients and families benefit from strategies that empower them to actively participate with clinicians. The nuance of understanding required to support effective healthcare relationships, however, can be hard to achieve when communication styles make it difficult for clinicians and patients to understand each other. In addition to other stresses, English spoken with regional or foreign […]

Tags:

Lorri Zipperer Lorri Zipperer, MA, is the principal at Zipperer Project Management in Albuquerque, New Mexico. Lorri was a founding staff member of the US-based National Patient Safety Foundation. Through her work, she promotes a systems-safety orientation to evidence, information and knowledge service (EIK). Lorri's efforts focus on bringing multidisciplinary teams together to envision, design and implement EIK initiatives. She has also been the development editor for the US government-funded AHRQ Patient Safety Network since its inception. Lorri was recognized with an Institute for Safe Medication Practices “Cheers” award for her work with librarians, libraries and their involvement in patient safety. She has designed classes and outreach focused on the value of a system-oriented approach to evidence and information access as a strategy to mitigate diagnostic error. Ms Zipperer spearheaded and contributed to two edited texts on knowledge management and evidence, information and knowledge transfer in patient safety. Her recent editorial collaborations with The Risk Authority Stanford include two projects supporting innovation in healthcare risk management. In her spare time, Lorri is a mystery novelist.

Lorri Zipperer has 1 post(s) at EngagingPatients.org

Check out my: Twitter LinkedIn