Tag Archives: Cleveland Clinic

Patients as Partners

Cleveland Clinic’s ‘Our Voice Healthcare Partners Council’

Editor’s Note: Cleveland Clinic’s Our Voice Healthcare Partners Council was recognized as a finalist for the 2018 Sherman Award for Excellence in Patient Engagement. The Sherman Award is co-sponsored by Taylor Healthcare and the IHI/NPSF Lucian Leape Institute. In addition to selecting Sherman Award winners each year, the judges name finalists when the caliber of their projects warrant special recognition. […]


Julie Rish, PhD Julie Rish is a clinical psychologist and director of design and best practice in the Office of Patient Experience at the Cleveland Clinic. She is the director of communication skills training and an assistant professor of medicine at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University. Rish’s work focuses on applying human-centered design to improve patient experience and co-designing partnering with patients to transform healthcare. She is passionate about improving experience for patients and caregivers, speaks nationally on this topic and was the recipient of the 2016 Press Ganey Success Story® award.

Julie Rish, PhD has 1 post(s) at EngagingPatients.org

Effective Communication SKills

Relationship-Centered Communication at Cleveland Clinic

Editor’s note: This week, we offer an Encore Presentation about a 2015 Sherman Award finalist. Our panel of judges has been spending time digging into this year’s cadre of nominations and will be meeting soon to select the 2017 winner. We take this moment to thank all of you who are doing work focused on […]


Adrienne Boissy, Chief Experience Officer The Cleveland Clinic’s Center for Excellence in Healthcare Communication is driven by a dedicated team of professionals and colleagues with a passion and commitment to improving communication skills across the Cleveland Clinic system. The premise of the Center is that by providing resources to support their staff, they can more effectively deliver exceptional patient care. They believe that the relationships they build with each other and their patients are therapeutic in and of themselves, and communication skills are critical to that mission.

Adrienne Boissy, Chief Experience Officer has 1 post(s) at EngagingPatients.org

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Patient Engagement

The Heart of Patient Engagement May Be in Cleveland

  Cleveland Clinic wants its patients involved — fully involved. It starts with opening access to services, functions and information that previously had been hidden or hard to get to. Cleveland Clinic’s MyChart personal health record is at the heart of the initiative, which has been ongoing for more than a year. The system sees […]


Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

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