Tag Archives: consumer-driven care

Patient Experience

Patients, Consumers, Customers and Partners: What’s in a Name?

In the words of Editor Alan Weill, the current issue of Health Affairs “analyzes the ups and downs of expecting patients to act as consumers” and delivers much to think about. Whether and how patients act as consumers or should be considered customers of healthcare businesses has been debated extensively, without clear resolution. Using the […]


Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 169 post(s) at EngagingPatients.org

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