Category Archives: Paths to a Better Care Experience

Paths to a Better Care Experience

Working from the Same Script – How Silos in Healthcare Hinder Care

My mom just passed away at 94. She was in the hospital for two weeks. She had a small bowel obstruction. Had she not had emergency surgery, where they removed two feet of dead intestine, she would have died. Mom was a fighter. Who else could have a screw put in her neck at age […]

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Anthony Cirillo, FACHE Anthony is president of The Aging Experience. He helps organizations craft experiences and seize opportunities the mature marketplace. He helps family caregivers thrive and individuals make educated aging decisions. A consultant and professional speaker, Anthony is a monthly contributor on The Charlotte Today program, the about.com expert in Senior Care, an executive board member of CCAL, and a member of the Dementia Action Alliance. In his home community, he participates in Huntersville CARES, a dementia-friendly community initiative, and is a board member of the Lake Norman Family Health Clinic. As someone who helped launch the patient experience movement, Anthony has a unique ability to envision the future state of health care, see solutions before others see problems and formulate answers before people understand the question. He has been called innovative, inventive, original and resourceful. He provides logical support for futuristic thinking and makes difficult to understand ideas easier for people to comprehend. Anthony can connect the dots in healthcare. CEOs retain him for big- picture thinking.

Anthony Cirillo, FACHE, ABC has 5 post(s) at EngagingPatients.org

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Paths to a Better Care Experience

A Wish List for My Healthcare Practitioners

Those of us who live mostly on the “inside” of healthcare sometimes need to go outside to realize what the patient experience is really like — and how it might be improved. I have long preached that healthcare insiders should not be the chief architects of the healthcare experience. It must come from the patient’s […]

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Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

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Paths to a Better Care Experience

Patients Demand a Connected Healthcare Experience

When it comes to engaging with consumers – with patients – through and with technology, the healthcare industry has room for improvement as compared to other industries. Consumers interact with technology across most other aspects of their lives every single day, from banking, to buying almost any consumer good imaginable, to watching or listening to […]

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Paul Uhrig, Chief Administrative, Legal, & Privacy Officer, Surescripts Paul Uhrig is the Executive Vice President, Chief Administrative, Legal & Privacy Officer for Surescripts. He is responsible for a number of critical corporate functions, including internal information systems, internal audit, legal, privacy, security, policy, and governmental affairs, as well as certification compliance, a critical function that is part of Surescripts’ larger focus on quality and patient safety. Mr. Uhrig is also responsible for the Surescripts Enterprise Services business unit, operating an e-prescribing application, a patient portal, and automated clinical messaging technology.

Paul Uhrig, Chief Administrative, Legal, & Privacy Officer, Surescripts has 1 post(s) at EngagingPatients.org

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Paths to a Better Care Experience

Patient- and Family-Centered Care Initiatives from Around the World

Sometimes all it takes to make transformative changes in healthcare delivery is seeing great ideas and being willing to “steal shamelessly.” Today, we share great ideas that have been developed and implemented around the world using the PFCC Methodology and Practice (www.pfcc.org). We hope you will steal them shamelessly “as is” and/or use them as […]

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Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health Pamela has 25+ years of leadership experience in healthcare operations, spanning the continuum of care (ambulatory, acute, rehabilitation, home care and long-term care). She joined Wellbridge Health, Inc. (wellbridgehealth.com) in 2016 as Vice-President, Clinical Operations. Wellbridge Health is a care management solutions company, the goal of which is to reduce hospital re-admissions and avoidable ER visits through integrated methods of tele-monitoring and health coaching by social workers and nurses. Ms. Greenhouse has co-authored over 30 papers in peer-reviewed scholarly journals with a focus on improving care delivery, patient centered care, patient engagement, and experienced based design. She has spoken nationally and internationally on these topics, as well. She holds an M.B.A. in Organizational Behavior.

Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health has 11 post(s) at EngagingPatients.org

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Paths to a Better Care Experience

The Power of Person-Centeredness in Long-Term Care

The definition of patient experience closes with a critical phrase. One gaining increased attention as people talk about the subject of patient experience. Those words – across the continuum of care – anchor the definition with a clear statement that individuals do not simply frame their healthcare encounters in single clinical moments, but rather across […]

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Jason A. Wolf, President, The Beryl Institute Jason is a passionate champion and recognized expert on patient experience improvement, organizational effectiveness and change, and sustaining high performance in healthcare. As President of The Beryl Institute, Jason has led the growth of the organization from a powerful idea for improvement in healthcare to an organization now recognized as a leading global community of practice and thought leader on improving the patient experience, engaging over 38,000 people in more than 50 countries. Jason is also the founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement. Prior to joining the Institute, Jason designed and led the organization change, service, and leadership development strategies with HCA and conducted groundbreaking research to identify the characteristics of high performance healthcare organizations. Jason is a sought after speaker and an author of numerous articles and publications including two recent books on organization culture, change and performance in healthcare.

Jason A. Wolf, Ph.D., President, The Beryl Institute has 3 post(s) at EngagingPatients.org

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