Tag Archives: AHRQ

Patient Engagement

Highlights From the Literature of 2018

The new year often inspires top-10 lists of past accomplishments or goals for the coming year. Looking back at published literature on the topic of patient engagement in 2018, I see too many to review comprehensively and too much variation to allow a few – or ten – to pop up as the “best.” It’s […]


Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 81 post(s) at EngagingPatients.org

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Patient Engagement

4 Steps to Better Patient Engagement

Communication, communication, communication. And communication. That’s the core of the four steps hospitals and health systems can take to improve patient engagement, according to a new report from the Agency for Healthcare Research and Quality (AHRQ). “Many of the errors we see in health care stem from communication problems,” said AHRQ Director Carolyn M. Clancy, […]


Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

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