Tag Archives: KLAS

KLAS Keystone Summit

KLAS Summit Identifies Seven Principles for Patient Engagement

On October 2, 2018, healthcare IT leaders came together in Salt Lake City, Utah, to discuss the future of patient engagement. This Patient Engagement Keystone Summit sought to accomplish a few things: Define patient engagement and establish a framework. Establish a common, patient-centric language. Align health information technology (HIT) capabilities and expectations. Explore patient engagement […]

Electronic Health Records

Being the Customer and the Car

In a blog post about engaging patients in the process of purchasing electronic health record (EHR) systems, Jared Jeffery compares healthcare to auto repair: I don’t necessarily care what software my mechanic is using―I just want my car fixed. It’s the same for my healthcare! On further reflection, Jeffery changes his mind about that. He doesn’t […]


Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 40 post(s) at EngagingPatients.org

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