The challenge for healthcare providers today is not how to engage their patients…but rather how to be more engaging. This is an important distinction. Grasping the distinction can make the difference between a highly effective, satisfying patient experience and what many of us get now – average care and experiences that leave us wanting for […]
When first hearing the term patient experience, some might claim it is the latest healthcare management fad and others a marketing ploy created to attract healthcare clients to new services and solutions. While these reactions may be deserved based on other healthcare precedents, they do not represent what is now taking place. Patient experience has […]
The numbers are staggering, and the emotional fallout has yet to be even remotely addressed. As healthcare systems seek to devise proactive measures aimed at curtailing, and hopefully eliminating, preventable patient harm resulting from medical care, the fact remains — even in the safest of systems, things can, and often do, go wrong. The iconic […]
In a previous blog post on EngagingPatients.org, Pamela Greenhouse talked about how to engage patients using the six-step Patient and Family Centered Care Methodology and Practice (PFCC M/P). Now and over the next several months, PFCC Champions will share their real-world stories of applying the PFCC M/P and how their efforts have changed care delivery. […]