Tag Archives: physician-patient communication

Effective Communication SKills

Relationship-Centered Communication at Cleveland Clinic

Editor’s note: This week, we offer an Encore Presentation about a 2015 Sherman Award finalist. Our panel of judges has been spending time digging into this year’s cadre of nominations and will be meeting soon to select the 2017 winner. We take this moment to thank all of you who are doing work focused on […]

Tags:

Adrienne Boissy, Chief Experience Officer The Cleveland Clinic’s Center for Excellence in Healthcare Communication is driven by a dedicated team of professionals and colleagues with a passion and commitment to improving communication skills across the Cleveland Clinic system. The premise of the Center is that by providing resources to support their staff, they can more effectively deliver exceptional patient care. They believe that the relationships they build with each other and their patients are therapeutic in and of themselves, and communication skills are critical to that mission.

Adrienne Boissy, Chief Experience Officer has 1 post(s) at EngagingPatients.org

Check out my: Twitter


Effective Communication SKills

Difficult Conversations Are Everyday Practice for Physicians

Emotions are messy. No one taught me about that in medical school; I thought only psychiatrists had to deal with emotions. I was going to be an internist; I’d only have to deal with emotions if something really bad happened. Not that anyone taught me how to cope with the really bad stuff. In my […]

Tags:

Jenni Levy, MD, FAACH Jenni Levy, MD, FAACH is president of the American Academy on Communication in Healthcare (www.AACHonline.org). She graduated from Princeton University with a degree in English and American studies, and received her MD from New York Medical College. She completed a residency and fellowship in internal medicine and primary care at Kaiser Hospital in Santa Clara, California, worked as a clinician/educator, and practiced primary care internal medicine for 20 years before becoming board-certified in hospice and palliative care in 2008. Levy has been involved with AACH since 1995. Her professional interests include cross-cultural practice, relationship-centered care, and integrating facilitator training into graduate medical education. Levy lives in Allentown, Pennsylvania, with her husband and their daughter.

Jenni Levy, MD, FAACH has 1 post(s) at EngagingPatients.org


Physician-Patient Communication

Patient Engagement Begins with Better Listening

Republished with permission from SarahBethRN.com. Patient engagement is a trendy topic for healthcare providers – the latest spin terminology for “patient compliance” – as in how do I get patients to follow treatment protocols? Take better care of themselves? Especially now that payment for my services may be negatively affected by bad outcomes and poor […]

Tags:

Sarah Beth Cowherd, RN Nurse,blogger,persistent patient, Sarah Beth Cowherd writes about the phenomenal challenges faced in navigating the healthcare system as one with a chronic illness. As a young nurse in 2011, she began blogging about her experience in healthcare, eager to explore how a new generation of nurses were changing the face of healthcare through the use of technology and social media. Soon after launching her blog, she developed a rare autoimmune disease. Now she speaks, as she says,“from the other side of the stethoscope.” You can follow her on SarahBethRN.com.

Sarah Beth Cowherd, RN has 1 post(s) at EngagingPatients.org

Check out my: Twitter LinkedIn


Patient-Centered Care

When it Comes to Engaging Patients, Health Care Providers are Lost in Space

The challenge for healthcare providers today is not how to engage their patients…but rather how to be more engaging. This is an important distinction. Grasping the distinction can make the difference between a highly effective, satisfying patient experience and what many of us get now – average care and experiences that leave us wanting for […]

Tags:

Stephen Wilkins, MPH Steve Wilkins, MPH, is the author of Mind the Gap, an evidence-based blog aimed at improving how physicians communicate with and engage their patients beginning in the exam room. He is also the founder of the Adopt One! Challenge which challenge physicians to commit to developing one new patient-centered communication skill in 2014. Steve has over 25 years in working with health plans, hospitals and physicians to engage, empower and excite patients and consumers. Website: www.mindthegap.smarthealthmessaging.com Twitter: @Healthmessaging LinkedIn: www.linkedin.com/in/stephenwilkins

Stephen Wilkins, MPH has 2 post(s) at EngagingPatients.org

Check out my: Twitter LinkedIn


The Role of Technology in Engaging Patients

Survey says: Remind me, please!

This article first appeared on Jim Rattray’s blog earlier this month. A regular contributor to EngagingPatients.org, you’ll always find Jim at the intersection of healthcare and technology.   Americans want more reminders about their health — and they think technology may be just what the doctor ordered. A recent survey by the Varolii Corporation showed […]

Tags:

Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

Check out my: Twitter LinkedIn


Building a Common Understanding

Patient Engagement: What is It and Why Should I Care

Last week I attended a panel on Patient Engagement hosted by Health 2.0 Atlanta. The debate was lively with lots of good conclusions drawn. One conclusion I want to discuss here is this: Patients may not understand the value of being engaged. I think this is a disconnect that needs to be addressed in order […]

Tags:

Keyton Weissinger is a 20-year veteran of IT with a keen focus on healthcare. In his role as VP of Innovation for Standard Register Healthcare, it's his job to watch and anticipate trends in healthcare, then to act as an entrepreneur-in-residence to spearhead development of solutions to emerging information and communication needs. Follow him on Twitter @PatientEngaged

Keyton Weissinger has 5 post(s) at EngagingPatients.org


Patient-Centered Care

When Caring for Patients, Being There Doesn’t Mean Just Being There

Is your doctor really there? Suzanne Koven, MD, gave this question some thought after seeing a “Doctor present” sign at a pharmacy while traveling in Dublin. Am I “present” in my practice, even when I am in? Though we all like to think of ourselves as exceptions when it comes to unflattering statistics, the likelihood […]

Tags:

Jim Rattray Jim Rattray is Executive Vice President of Bennett Group in Boston, an award-winning full-service integrated marketing, communications and advertising agency. With decades of experience as a journalist and professional communicator, he has been recognized for his work with numerous national and regional awards and has spoken to marketing and PR audiences around the country on using new tools for public relations, marketing and patient engagement. Rattray is a registered Apple Developer and the creator of MyHealth for iPhone.

Jim Rattray has 18 post(s) at EngagingPatients.org

Check out my: Twitter LinkedIn