by Andrea Kmetz, RN, and Marie Robertson, BS Editor’s Note: With nominations for the 2017 Sherman Award for Excellence in Patient Engagement opening in one week, we are pleased to offer this encore presentation from our friends at Meritage ACO. Meritage was a finalist for the 2015 Sherman Award. We hope you will take some […]
Any list of the burning issues in healthcare will include skyrocketing costs, utilization (both over and under), lack of access, the ongoing surge in chronic disease, the need for greater patient engagement and better patient experience, lack of effective coordination of care, a healthcare finance system that still rewards incidental and procedural events at the […]
Improving the patient-centeredness of healthcare is “the right thing to do.” That being said, it also happens to make great business sense. A spotlight has been placed on patient-centered care, patient experience, and patient engagement under the Affordable Care Act (ACA) of 2010. The law sets forth financial incentives and penalties for providers and organizations […]
Today’s chronic disease patient is often inundated with education about his or her condition. Although clinicians and educators have good intentions, and the material provided is robust and thorough, traditional education often fails to drive patients to make needed behavior changes. The Challenge of the Returning Patient Nearly 25% of patients hospitalized with congestive heart […]