Tag Archives: hospital readmissions

2015 JQS Award Nominee

Encore Presentation: Improving Care Transitions, Reducing Readmissions

by Andrea Kmetz, RN, and Marie Robertson, BS Editor’s Note: With nominations for the 2017 Sherman Award for Excellence in Patient Engagement opening in one week, we are pleased to offer this encore presentation from our friends at Meritage ACO. Meritage was a finalist for the 2015 Sherman Award. We hope you will take some […]

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Andrea Kmetz, RN, and Marie Robertson Andrea Kmetz, BS, RN is the Director of Care Management and Quality Assurance at the Meritage Medical Network and Meritage ACO. She is responsible for multidisciplinary complex case management and care transitions coaching for 41,000 enrollees as well as multitude of quality initiatives. Marie Robertson, BS, is Quality Management Coordinator for the Meritage Medical Network and Meritage ACO. She works with Andrea to implement quality assurance initiatives in addition to coordinating community wellness programs, CME events and other projects.

Andrea Kmetz, RN, and Marie Robertson, BS has 2 post(s) at EngagingPatients.org

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The Transformation of Healthcare

Moving the Needle in Healthcare: A Disruptive Innovation to Reduce Unnecessary Hospitalizations and ER Visits

Any list of the burning issues in healthcare will include skyrocketing costs, utilization (both over and under), lack of access, the ongoing surge in chronic disease, the need for greater patient engagement and better patient experience, lack of effective coordination of care, a healthcare finance system that still rewards incidental and procedural events at the […]

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Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health Pamela has 25+ years of leadership experience in healthcare operations, spanning the continuum of care (ambulatory, acute, rehabilitation, home care and long-term care). She joined Wellbridge Health, Inc. (wellbridgehealth.com) in 2016 as Vice-President, Clinical Operations. Wellbridge Health is a care management solutions company, the goal of which is to reduce hospital re-admissions and avoidable ER visits through integrated methods of tele-monitoring and health coaching by social workers and nurses. Ms. Greenhouse has co-authored over 30 papers in peer-reviewed scholarly journals with a focus on improving care delivery, patient centered care, patient engagement, and experienced based design. She has spoken nationally and internationally on these topics, as well. She holds an M.B.A. in Organizational Behavior.

Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health has 11 post(s) at EngagingPatients.org

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Building the Business Case

Patient-Centered Care: A Win for the Business, A Win for Patients

Improving the patient-centeredness of healthcare is “the right thing to do.” That being said, it also happens to make great business sense. A spotlight has been placed on patient-centered care, patient experience, and patient engagement under the Affordable Care Act (ACA) of 2010. The law sets forth financial incentives and penalties for providers and organizations […]

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Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health Pamela has 25+ years of leadership experience in healthcare operations, spanning the continuum of care (ambulatory, acute, rehabilitation, home care and long-term care). She joined Wellbridge Health, Inc. (wellbridgehealth.com) in 2016 as Vice-President, Clinical Operations. Wellbridge Health is a care management solutions company, the goal of which is to reduce hospital re-admissions and avoidable ER visits through integrated methods of tele-monitoring and health coaching by social workers and nurses. Ms. Greenhouse has co-authored over 30 papers in peer-reviewed scholarly journals with a focus on improving care delivery, patient centered care, patient engagement, and experienced based design. She has spoken nationally and internationally on these topics, as well. She holds an M.B.A. in Organizational Behavior.

Pamela Greenhouse, VP, Clinical Operations, Wellbridge Health has 11 post(s) at EngagingPatients.org

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Chronic Disease Management

Using Gaming to Engage and Drive Behavior Changes in Patients

Today’s chronic disease patient is often inundated with education about his or her condition. Although clinicians and educators have good intentions, and the material provided is robust and thorough, traditional education often fails to drive patients to make needed behavior changes. The Challenge of the Returning Patient Nearly 25% of patients hospitalized with congestive heart […]