Tag Archives: Cambridge Health Alliance


‘Coproduction’ — A New Way to Look at Healthcare

Editor’s Note: This article first appeared in Patient Safety Beat, the digital newsletter of the Betsy Lehman Center, in January 2020. Maren Batalden, M.D., M.P.H., is Interim Chief Quality Officer, Associate Director of Graduate Medical Education for Quality and Safety, and Director of Medical Management for the Accountable Care Organization at the Cambridge Health Alliance […]


Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 111 post(s) at EngagingPatients.org

Check out my: Twitter

2015 JQS Award Nominee

Patient Engagement: the Linchpin in PCMH Transformation

In NICHQ’s work to transform practices into medical homes, family partners play a key role in providing guidance for how to make change. Ziva Mann is one of these family partners, working with a team from Cambridge Pediatrics in Massachusetts. An advocate and mother of a child with hemophilia, she shares her story on the […]


Ziva Mann, Patient Lead, Cambridge Health Alliance Ziva Mann is the Patient Lead for Cambridge Health Alliance, where she represents 105,000 people who come to CHA’s 12 primary care clinics. In that role, she supports the patients and family members who serve on each of CHA’s primary care practice improvement teams (PITs), doing the work of system redesign and quality improvement in an atmosphere of collaborative learning. Ziva also consults with Harvard Medical School’s Center for Primary Care’s Academic Innovations Collaborative, where she guides patient partner engagement in primary care improvement work for 21 primary care clinics.

Ziva Mann, Patient Lead, Cambridge Health Alliance has 1 post(s) at EngagingPatients.org

Check out my: Twitter LinkedIn