Tag Archives: Patient-clinician communication

Paths to Safer Care

Creating a Buzz about Open, Honest Communications in Health Care

by Tracy Granzyk, MS, CPHQ, Patient Safety Innovation Director, MedStar Health • November 5, 2015 • 0 Comments

In April of this year, MedStar Health released the video entitled, Please See Me, in hopes of starting a buzz about making open, honest communications in health care a reality. The video project supports MedStar’s initiative to instill a culture that is focused on safety among its 30,000 associates and 6, 000 physicians, and across […]

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Tracy Granzyk is managing editor for the healthcare blog, Educate the Young, and director, Patient Safety Innovation at MedStar Health. She is also a writer, filmmaker and social media consultant who specializes in the crafting and sharing of stories aimed to change health behavior and healthcare culture.

Tracy Granzyk, MS, CPHQ, Patient Safety Innovation Director, MedStar Health has 2 post(s) at EngagingPatients.org

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2015 JQS Award Finalist

Relationship-centered Communication: A Path to Better Care, Meaningful Experiences

by Adrienne Boissy, MD, MA, Chief Experience Officer, Cleveland Clinic • July 9, 2015 • 3 Comments

During doctor’s appointments, a physician’s first objective often is to assess their patients’ concerns and determine a course of action. What are their symptoms? What may be causing those symptoms? What tests should be ordered, if any? What’s the most effective treatment?   The Patient-Doctor Equation But those questions are only part of the patient-doctor […]

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Adrienne Boissy, MD, MA, Chief Experience Officer, Cleveland Clinic Adrienne Boissy, MD, MA, is the Chief Experience Officer of Cleveland Clinic. She is a staff physician at the Cleveland Clinic Mellen Center for Multiple Sclerosis and has a secondary appointment in Bioethics. Before moving into the Chief Experience Officer role, she served as the Medical Director of the Center of Excellence in Healthcare Communication. Her team has created a comprehensive program to strengthen physician and provider communication skills throughout Cleveland Clinic and has trained more than 4,000 staff physicians and house staff to date.

Adrienne Boissy, MD, MA, Chief Experience Officer, Cleveland Clinic has 1 post(s) at EngagingPatients.org

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