Tag Archives: Cleveland Clinic Model of Communication

2015 JQS Award Finalist

Relationship-centered Communication: A Path to Better Care, Meaningful Experiences

During doctor’s appointments, a physician’s first objective often is to assess their patients’ concerns and determine a course of action. What are their symptoms? What may be causing those symptoms? What tests should be ordered, if any? What’s the most effective treatment?   The Patient-Doctor Equation But those questions are only part of the patient-doctor […]


Adrienne Boissy, MD, MA, Chief Experience Officer, Cleveland Clinic Adrienne Boissy, MD, MA, is the Chief Experience Officer of Cleveland Clinic. She is a staff physician at the Cleveland Clinic Mellen Center for Multiple Sclerosis and has a secondary appointment in Bioethics. Before moving into the Chief Experience Officer role, she served as the Medical Director of the Center of Excellence in Healthcare Communication. Her team has created a comprehensive program to strengthen physician and provider communication skills throughout Cleveland Clinic and has trained more than 4,000 staff physicians and house staff to date.

Adrienne Boissy, MD, MA, Chief Experience Officer, Cleveland Clinic has 1 post(s) at EngagingPatients.org

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