Editor’s Note: This is Part II of Setting the Standard for Engaging and Activating Patients detailing a new standard for communication Dr. Scaletta and his team created to improve patient engagement at every touch point. My healthcare system closed calendar year 2015 on a high note. We trained 7,000 employees and medical staff across our […]
A few months ago, I was named medical director of a brand new patient experience department for a highly regarded hospital system. I’ve worked there for a dozen years and have always been proud of the medical care we deliver. Staff members across all disciplines pour their hearts into their work. Still, like many others, […]
With the rapid rise of accountable care organizations, transitioning from fee-for-service to population-based contracting is the new norm. Population management refocuses providers and administrators from volume to value and is great news for patients. Value is the triad of safety, satisfaction and savings. It can be viewed as a three-legged stool where the span and […]