Tag Archives: Patient Activiation

The Path to Better Care

Setting the Standard for Engaging and Activating Patients

A few months ago, I was named medical director of a brand new patient experience department for a highly regarded hospital system. I’ve worked there for a dozen years and have always been proud of the medical care we deliver. Staff members across all disciplines pour their hearts into their work. Still, like many others, […]


Tom Scaletta, M.D. Dr. Tom Scaletta is board certified in both emergency medicine and clinical informatics. He is the medical director of patient experience and the emergency department chair at Edward-Elmhurst Healthcare (https://healthydriven.com), past president of the American Academy of Emergency Medicine and a national speaker on emergency department operations and patient satisfaction. Tom designed a computerized patient communication system praised by the Robert Wood Johnson Foundation and Urgent Matters (George Washington University).

Tom Scaletta, M.D. has 6 post(s) at EngagingPatients.org