Category Archives: Emergency Medicine

Emergency Case Management

Part II – Frequent ED Users: Transitioning from Volume to Value

by Tom Scaletta, M.D. • January 22, 2015 • 3 Comments

In December, I discussed the Ever Growing Challenge posed by Frequent ED Users, their prevalence and their characteristics. Here, I’d like to explain why the combination of emergency department (ED) case management, care networks and workflow automation is a pragmatic approach that increases each of the components that encompass value in healthcare – safety, satisfaction […]

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Tom Scaletta, M.D. Dr. Tom Scaletta is board certified in both emergency medicine and clinical informatics. He is the medical director of patient experience and the emergency department chair at Edward-Elmhurst Healthcare (https://healthydriven.com), past president of the American Academy of Emergency Medicine and a national speaker on emergency department operations and patient satisfaction. Tom designed a computerized patient communication system praised by the Robert Wood Johnson Foundation and Urgent Matters (George Washington University).

Tom Scaletta, M.D. has 6 post(s) at EngagingPatients.org

Emergency Medicine

Frequent ED Users: An Ever Growing Challenge

by Tom Scaletta, M.D. • December 4, 2014 • 0 Comments

With the rapid rise of accountable care organizations, transitioning from fee-for-service to population-based contracting is the new norm. Population management refocuses providers and administrators from volume to value and is great news for patients. Value is the triad of safety, satisfaction and savings. It can be viewed as a three-legged stool where the span and […]

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Tom Scaletta, M.D. Dr. Tom Scaletta is board certified in both emergency medicine and clinical informatics. He is the medical director of patient experience and the emergency department chair at Edward-Elmhurst Healthcare (https://healthydriven.com), past president of the American Academy of Emergency Medicine and a national speaker on emergency department operations and patient satisfaction. Tom designed a computerized patient communication system praised by the Robert Wood Johnson Foundation and Urgent Matters (George Washington University).

Tom Scaletta, M.D. has 6 post(s) at EngagingPatients.org